To help you transition to the Dashlane web-first experience, we've prepared answers to the most Frequently Asked Questions about the sunset of the desktop apps. We hope you'll find what you're looking for here. If you don't, please get in touch with our Support team!
- What will happen to my Dashlane data after the sunset?
- How do I uninstall the Dashlane desktop app?
- I have a question about switching to the web app.
- What features are coming to the web app?
- What features are not being added to the web app?
- Emergency Contact
- U2F security key support for Two-Factor Authentication
What will happen to my Dashlane data after the sunset?
Don't worry—your data is safe! After the sunset, you'll be able to access your Dashlane account and all your secure items using our web app or extension.
Regardless of your current subscription plan, Dashlane backs up your encrypted data on our servers, and you can download it from any of our apps simply by logging in to your Dashlane account.
So, the sunset of the desktop apps will not affect your Dashlane data in any way and will not prevent you from accessing it from our other apps. The only exceptions to this are the deprecated Receipts feature and the data shared with you through the Emergency Contact feature, which we will not be adding to the web app. Learn more about these features.
We recommend installing the extension as soon as possible to ensure all your data is available in the web app and avoid any disruptions.
How do I uninstall the Dashlane desktop app?
After you install the Dashlane extension in your browser and make sure you can access your data, you can uninstall the desktop application.
I have a question about switching to the web app.
You'll find a lot of answers in the following articles:
If you want to ask us your questions directly, you can sign up for one of our live Q&A sessions.
What features are coming to the web app?
We've been hard at work since last year to add the remaining missing features to the web app. We're almost there! A few features are still missing, but we'll be adding them before we sunset the desktop apps or shortly after that. Learn more about feature availability in the web app.
Two-Factor Authentication settings
If you want to enable or disable two-factor authentication (2FA) for your Dashlane account, you currently can do so only from our desktop apps. We'll be adding this feature to the web app toward the end of 2021.
The Show history button in the Generator tab of the extension currently shows the last 20 generated passwords. Unlike the "Password history" in the desktop apps, it doesn't show recent password changes or the entire history. We will be improving this feature in the web app in the coming weeks before the sunset of the desktop apps.
Secure File Storage
The Secure File Storage feature allows you to upload files into Secure Notes and then download them whenever you need them. Most likely, we will not be able to add this feature to the web app before we sunset the desktop apps, but rest assured that your files are safe and you can still download them from our mobile apps. We'll do our best to deliver this feature as soon as we can. We thank you in advance for your patience and understanding!
What features are not being added to the web app?
The desktop apps were 10 years old when we decided to move to a web-first experience. They include some features that are almost as old. Because of their age and some technical limitations, a few features will not make their way to the web app—at least not in the near future.
The user experience of the Emergency Contact feature was complex, and the double opt-in to pair emergency contacts meant that many people who thought they had set up their Emergency Contact had actually not set it up correctly. We want to completely re-think this feature and implement a new emergency solution in the future, but we do not have an estimated delivery date to share.
How do I prepare for emergencies using Dashlane now?
Our new Emergency Kit solution takes advantage of our DASH (encrypted) file export feature as well as the sharing of Secure Notes. You can set up the new Emergency Kit solution as described in our step-by-step Emergency Kit guide or Emergency Kit video.
Why did you change the way to prepare for emergencies in the web app?
We couldn't include a feature in our brand new web-first experience that has a complex and misleading user experience and doesn't perform as well as we want it to perform. For example, the desktop apps' Emergency Contact feature requires a double opt-in. This condition is rarely met because the person you want to share your data with is not always a Dashlane user—at least not when you set up the Emergency Contact. This prevents the feature from delivering the service it's designed to provide.
To prevent that worst-case scenario from happening, we're changing the flow to be more deliberate and require more collaboration with a loved one to ensure everyone knows what exactly they need to do during an emergency.
We want to create a new and more performant feature that will help you prepare for emergencies, but we do not currently know when we'll be able to deliver it. In the meantime, we invite you to use our new Emergency Kit solution. You can set up the new Emergency Kit solution as described in our step-by-step Emergency Kit guide or Emergency Kit video.
Will I still be able to view the information my emergency contact shared with me through the Emergency feature?
The data shared with you through the Emergency Contact feature will not be available in your vault on the web app.
To keep the information someone shared with you, you can manually import it into your vault. You can also ask your contact to set up the new Emergency Kit solution as described in our step-by-step Emergency Kit guide or Emergency Kit video.
We removed this feature from our apps a couple of years ago, and the Dashlane desktop apps stopped offering to save new receipts automatically when shopping online. Any existing receipts are still accessible in the desktop apps, and you can still create receipts manually. However, they won't be accessible from the web app, and you will no longer be able to create new receipts manually after we sunset the desktop apps.
If you want to keep your receipts, you'll need to copy their content to a different document.
U2F security key support for Two-Factor Authentication
Our desktop apps currently allow you to use a U2F security key as a second layer of Two-Factor Authentication (2FA). This means that you can enable 2FA for your Dashlane account and set it up so you can log in to your account using a U2F key instead of 6-digit codes.
We will not be adding this aspect of U2F security key support to the web app in the near future. However, if you own a U2F security key and want to use it to make logging in to Dashlane easier, there is a way! Learn more about how you can use a security key instead of your Master Password to log in to Dashlane.