To help you transition to the Dashlane web-first experience, we've prepared answers to the most Frequently Asked Questions about the sunset of the desktop apps. We hope you'll find what you're looking for here. If you don't, please get in touch with our Support team!
- What will happen to my Dashlane data after the sunset?
- How do I uninstall the Dashlane desktop app?
- I have a question about switching to the web app.
- What features will be added to the web app?
- What features will not be added to the web app?
- Emergency Contact
- U2F security key support for Two-Factor Authentication
What happens to my Dashlane data after the sunset?
Don't worry—your data is safe! You can still access your Dashlane account and all your secure items using our web app or mobile apps.
Regardless of your current subscription plan, Dashlane backs up your encrypted data on our servers, and you can download it from any of our apps simply by logging in to your Dashlane account.
So, the sunset of the desktop apps will not affect your Dashlane data in any way and will not prevent you from accessing it from our other apps. The only exceptions to this are the deprecated Receipts feature and the data shared with you through the Emergency Contact feature, which we will not be adding to the web app. Learn more about these features.
We recommend installing the extension as soon as possible to ensure all your data is available in the web app and avoid any disruptions.
How do I uninstall the Dashlane desktop app?
After you install the Dashlane extension in your browser and make sure you can access your data, you can uninstall the desktop application. Learn how to uninstall Dashlane for your configuration.
If you want to be extra cautious about this, you can first log in to your Dashlane account in the extension and confirm that all your data is there. However, since we back up all our users' encrypted data, this is unnecessary unless you suspect that there was some kind of sync issue on your device.
I have a question about switching to the web app.
You'll find a lot of answers in the following articles:
What features will be added to the web app?
We've been hard at work since last year to add the remaining missing features to the web app. We're almost there! A few features are still missing, but we'll add them shortly. Learn more about feature availability in the web app.
Secure File Storage
The Secure File Storage feature allows you to upload files into Secure Notes and then download them whenever you need them. The feature hasn’t been added to the web app yet, but we're very close to releasing it in the next few weeks (note if you're using Dashlane in Firefox, it could take more time.) Rest assured that your files are safe and you can download them from our mobile apps until they're available in the web app.
If you're a Safari user, you can also manage Secure files using the new Dashlane app for Safari users. Be sure to check out the steps to install the Safari app and the Minimum requirements for each app.
If anything is keeping you from using Dashlane on your mobile and you can't download the files that you need urgently, please contact our Support team.
We appreciate your patience and understanding while we work to release this feature as soon as possible!
Manage password and Secure Note categories
Categories you created before the sunset will be available in the web app, but you won't be able to create new categories or delete/rename existing categories from the web app. We'll do our best to add this feature to the web app as soon as possible, but we cannot share an estimated delivery date at this time.
In the meantime, as a workaround, you can add keywords in the Notes field in the login details and then search for those keywords to locate the item.
What features will not be added to the web app?
The user experience of the Emergency Contact feature was complex, and the double opt-in to pair emergency contacts meant that many people who thought they had set up their Emergency Contact had actually not set it up correctly. We want to completely re-think this feature and implement a new emergency solution in the future, but we do not have an estimated delivery date to share.
How do I prepare for emergencies using Dashlane now?
Our new Emergency Kit solution takes advantage of our DASH (encrypted) file export feature as well as the sharing of Secure Notes. You can set up the new Emergency Kit solution as described in our step-by-step Emergency Kit guide or Emergency Kit video.
Why did you change the way to prepare for emergencies in the web app?
We couldn't include a feature in our brand new web-first experience that has a complex and misleading user experience and doesn't perform as well as we want it to perform. For example, the desktop apps' Emergency Contact feature requires a double opt-in. This condition is rarely met because the person you want to share your data with is not always a Dashlane user—at least not when you set up the Emergency Contact. This prevents the feature from delivering the service it's designed to provide.
To prevent that worst-case scenario from happening, we're changing the flow to be more deliberate and require more collaboration with a loved one to ensure everyone knows what exactly they need to do during an emergency.
We want to create a new and more performant feature that will help you prepare for emergencies, but we do not currently know when we'll be able to deliver it. In the meantime, we invite you to use our new Emergency Kit solution. You can set up the new Emergency Kit solution as described in our step-by-step Emergency Kit guide or Emergency Kit video.
Can I still view the information my emergency contact shared with me through the Emergency feature?
No. The data shared with you through the Emergency Contact feature will not be available in your vault on the web app.
We removed this feature from our apps a couple of years ago, and the Dashlane desktop apps stopped offering to save new receipts automatically when shopping online. Any existing receipts won't be accessible from the web app, and you will no longer be able to create new receipts manually after we sunset the desktop apps.
If you want to recover your receipts, you'll need to contact our Support team so they can enable a feature for your account that will automatically convert your receipts into Secure Notes.
U2F security key support for Two-Factor Authentication
Our desktop apps currently allow you to use a U2F security key as a second layer of Two-Factor Authentication (2FA). This means that you can enable 2FA for your Dashlane account and set it up so you can log in to your account using a U2F key instead of 6-digit codes.
We will not be adding this aspect of U2F security key support to the web app in the near future. However, if you own a U2F security key and want to use it to make logging in to Dashlane easier, there is a way! Learn more about how you can use a security key instead of your Master Password to log in to Dashlane.