Admins of professional plans that log in with a Master Password or Confidential SSO can change their plan members' login email addresses.
Change the login email address for your professional plan members
If you're unable to change your plan member's email address, this article explains the best practice for migrating data from one professional account to a new professional account with a new email address.
Example scenario:
A company wants to migrate MemberA@company.com to log in to Dashlane with a new email address of MemberA@company2.com and no longer use MemberA@company.com
If you have an individual account, visit this article to learn how to make changes:
Move your information to a new Dashlane account
Migrate data with no sharing involved
Each member can export a DASH file and import it into their new account.
Back up and restore your Dashlane data with a DASH file
Migrate data with sharing involved
Let's say MemberA is part of three sharing groups and also has individual sharing relationships.
The Dashlane admin and plan members must take the following steps:
Initial steps the Dashlane admin must complete
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Create or add an alias email address for the plan member that they can access.
Example: Give MemberA access to the alias account MemberA@company2.com
- To discuss licensing for a migration, reach out to your Customer Success Manager—if you have one—or get help by selecting Chat with bot in the bottom right of this page.
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Invite the alias account to your Dashlane professional plan.
Example: Invite MemberA@company2.com
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Add the alias account to the same sharing groups the member's original account belongs to.
Example: Add MemberA@company2.com to each sharing group MemberA@company.com belongs to
Steps each member must complete
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The member accepts the invite for the new account and creates a Master Password for their new Dashlane account.
Example: MemberA uses MemberA@company2.com to accept the invite and creates a Master Password for their new account
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The member logs in to their old account.
Example: MemberA logs in to their old Dashlane account using MemberA@company.com
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The member shares all logins in their current vault with the Full access permission with their new account.
Example: MemberA shares all logins in their MemberA@company.com vault with Full access with their new account MemberA@company2.com
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The member changes all sharing permissions to Full access sharing.
The member can also revoke permissions shared with groups and reshare them from the new account, noting any accounts they'll need to reshare with a permissions level other than Full access.
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The member notes any credit card or personal information they may want to enter into the new account or adds it to a Secure Note and shares it to the new account.
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The member logs in to Dashlane using the new account.
Example: MemberA logs in using MemberA@company2.com
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The member accepts the sharing invite from their old Dashlane account.
Example: MemberA accepts the sharing invite from MemberA@company.com
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The member accepts all group sharing invites in their new account.
Example: MemberA accepts all sharing invites in MemberA@company2.com
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The member verifies that their new account has access to all accounts and sharing groups.
Example: MemberA verifies MemberA@company2.com has access to all accounts and sharing groups they had access to in MemberA@company.com
The new Dashlane account is ready for use!
Final steps the Dashlane admin must complete
We recommend keeping both accounts live for 30-90 days in case any items were missed during the migration.
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You must remove the member's old email.
Example: The admin removes MemberA's old email, MemberA@company.com
- To revoke unused licenses, you must reach out to your Customer Success Manager—if you have one—or get help by selecting Chat with bot in the bottom right of this page.