Our support team is here to help! We recommend you start with the following.
Make sure your Dashlane apps and devices are up to date
Search our Help Center
Search our large library of support articles, images, and videos that can help you solve most problems and answer most questions. You can search or browse to find what you need.
If you can't find what you need, you can get help from our chatbot in the lower-right corner.
If you're part of a plan or free trial, our chatbot can connect you with an agent by email or live chat.
More on support through our chatbot
Business and Business Plus plan admins can access support options through the Admin Console.
More on support through the Admin Console
Support options | Free account or no account | All plans | Business | Business Plus |
Help Center | ✓ | ✓ | ✓ | ✓ |
24/7 chatbot | ✓ | ✓ | ✓ | ✓ |
Email support | - | ✓ | ✓ | ✓ |
Live chat | - | ✓ | ✓ | ✓ |
Callback Zoom support | - | - | ✓ | ✓ |
Inbound phone support | - | - | - | ✓ |
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Get support through our chatbot
Our chatbot verifies your account status using the email address you provide when starting a conversation. If you have a Dashlane account, enter the email address you use to log in to Dashlane even if it's not your primary email address.
- If you're part of a plan or free trial, our chatbot can connect you with an agent at any time.
- If you're using Dashlane Free or still need an account, our chatbot connects you with an agent only in specific circumstances.
Detailed steps for chatting with the chatbot
If our chatbot connects you with an agent, you can choose how to connect depending on the day and time.
- Email support: Our chatbot sends your issue to support. An agent will reach out to you at the email address you provide.
- Live chat with an agent: Our chatbot connects you with an agent to chat in English, French, German, or Spanish Monday through Friday, 9 AM to 6 PM ET. Depending on agent availability, you might have to wait a short time for a response.
If you receive an error message when trying to chat with an agent, you must change your third-party cookie settings.
How to manage your third-party browser cookies
To chat with the bot:
- Select the "Chat with bot" icon
in the lower-right corner of this page.
- Our chatbot asks for your email address to verify your account. If you have a Dashlane account, make sure to enter the email address you use to log in to Dashlane even if it's not your primary email address. You'll receive emails from us only if you request help from an agent.
- Our chatbot asks how it can help you. Enter a brief description. Don't include emojis, screenshots, links, or videos. You can also select one of the suggestions.
- Press Enter or Return to start the conversation.
Based on your description, our chatbot might ask questions or offer suggestions. You can enter more information or make a selection and press Enter or Return to continue the conversation.
Our chatbot might also ask you to visit a Help Center article where you can follow steps for common workflows, like upgrading your plan. Select the link to open the article.
- Let our chatbot know whether you found a solution. Your feedback helps our chatbot provide better information now and improve future interactions.
- If you found a solution, select Yes, shown as a thumbs-up. If you don't need more help, you can end the conversation.
Select the X icon in the upper-right corner of the chatbot to end the chat and close the pop-up.
- If you didn't find a solution, select No, shown as a thumbs-down. Our chatbot will ask you to rephrase your issue or question and provide new suggestions.
You can select Start over below the Message box to restart the chat when available.
When you close your browser tab and want to open the chatbot again, you start in a new pop-up. You can't go back to a previous conversation. You'll need to enter your email address again.
- If you found a solution, select Yes, shown as a thumbs-up. If you don't need more help, you can end the conversation.
Tip: Select the 3-dot menu in the upper-left corner of the chatbot to access the Settings menu. Here, you can control the sound, change the language, and request a transcript of your chat.
Get support through the Admin Console
Send a message or chat live with an agent through the chatbot
Plan admins can open a ticket through the chatbot, but they can also do this, without any back-and-forth, through the Contact Support option in the Admin Console.
Selecting Send message opens this Help Center article and the chatbot and connects you with Support.
Schedule a Zoom call with an agent
Admins of Dashlane Business and Business Plus plans can schedule a call over Zoom with an agent by selecting Request a call. A Calendly form with the available times opens.
Upgrade to Dashlane Business or Business Plus
You can schedule calls in English, Monday through Friday, 9 AM to 6 PM ET. If you don't see a suitable time slot or prefer to communicate in French, German, or Spanish, you can open a ticket instead.
After scheduling a call, you'll receive a confirmation email with a Zoom link. The agent might ask you to share your screen during the call to better assist you.
Call to speak with an agent
Admins of Business Plus plans can select Phone support and call a business support agent from certain locations. You'll see a phone number for each available location. If your location doesn't have a phone number, you can select Request a call to schedule a call through the Calendly form.
Upgrade to Dashlane Business Plus
You can access phone support in English, Monday through Friday, 9 AM to 6 PM ET. If you prefer to communicate in French, German, or Spanish, you can open a ticket by selecting Send message in the contact options instead.
What information do I need to provide to the support team?
Never share your Master Password. Dashlane would never ask for your Master Password or any login details.
To help us address your issue or question, gather as many relevant details as you can:
- A detailed description of the problem or question
- The device, app, and browser you're using
- Any steps you've tried to solve your problem
- Any error messages you've encountered
- Relevant images of what you're seeing—but make sure the images don't include personal information
- Any other information that might help resolve your problem
We might ask follow-up questions while troubleshooting. More than one person might need to help and communicate with you. We appreciate your patience and willingness to provide the details needed to address your issue quickly.
Guidelines for communicating with Dashlane
Don't call phone numbers on the web claiming to offer support for Dashlane. Dashlane provides phone support numbers only for Business Plus plan admins, available only in the Admin Console.
We want everyone to help keep our communication positive, inclusive, and respectful:
- Use welcoming and inclusive language
- Show empathy toward others
- Respect diversity and be tolerant of differences
- Be polite
Examples of unacceptable behaviors by participants include:
- Language containing obscenities, insults, or sexual references
- Language intended to attack, ridicule, harass, or threaten others
- Language or links to or images of anything a reasonable person would consider obscene, offensive, insulting, sexually explicit, or abusive
- Any other language or behaviors a reasonable person would consider inappropriate in a professional setting
If your request contains language that goes against these guidelines, we'll notify you and close the request. You'll need to open a new request that follows these guidelines and maintains respectful communication.
Threats of physical violence or harm directed at Dashlane employees may result in more serious consequences, including referral to civil authorities.
Dashlane Community and other resources
Search our large library of support articles, images, and videos
Dashlane Help Center (this is the site you're currently viewing)
Connect with Dashlane experts and customers
Dashlane Community on Reddit
Watch overview and how-to videos
Dashlane Learn How playlist on YouTube
Find articles with security tips, best practices, and case studies
Dashlane Blog
Discover tools and resources for keeping your business secure
Resource Library
Get status updates about the Dashlane services
Dashlane Status page
@DashlaneStatus on X
Access webinars and training for professional plan members and plan admins
Register for our live member webinar | Watch our recorded member webinar
Register for our live admin webinar | Watch our recorded admin webinar
Request a demo or schedule training