If our chatbot connects you with an agent, you can choose how to connect depending on the day and time.

• Email support: Our chatbot sends your issue to support. An agent will reach out to you at the email address you provide.
• Live chat with an agent: Our chatbot connects you with an agent to chat in English, French, German, or Spanish Monday through Friday, 9 AM to 6 PM ET. Depending on agent availability, you might have to wait a short time for a response.

If you receive an error message when trying to chat with an agent, you must change your third-party cookie settings.

How to manage your third-party browser cookies

To chat with the bot:

1. Select the "Chat with bot" icon in the lower-right corner of this page.
2. Our chatbot asks for your email address to verify your account. If you have a Dashlane account, make sure to enter the email address you use to log in to Dashlane even if it's not your primary email address. You'll receive emails from us only if you request help from an agent.
3. Our chatbot asks how it can help you. Enter a brief description. Don't include emojis, screenshots, links, or videos. You can also select one of the suggestions.

   

4. Press Enter or Return to start the conversation.

   Based on your description, our chatbot might ask questions or offer suggestions. You can enter more information or make a selection and press Enter or Return to continue the conversation.

   Our chatbot might also ask you to visit a Help Center article where you can follow steps for common workflows, like upgrading your plan. Select the link to open the article.

5. Let our chatbot know whether you found a solution. Your feedback helps our chatbot provide better information now and improve future interactions.
   • If you found a solution, select Yes, shown as a thumbs-up. If you don't need more help, you can end the conversation.

     Select the X icon in the upper-right corner of the chatbot to end the chat and close the pop-up.

   • If you didn't find a solution, select No, shown as a thumbs-down. Our chatbot will ask you to rephrase your issue or question and provide new suggestions.

     

   You can select Start over below the Message box to restart the chat when available.

   When you close your browser tab and want to open the chatbot again, you start in a new pop-up. You can't go back to a previous conversation. You'll need to enter your email address again.

Tip: Select the 3-dot menu in the upper-left corner of the chatbot to access the Settings menu. Here, you can control the sound, change the language, and request a transcript of your chat.

Plan admins can open a ticket through the chatbot, but they can also do this, without any back-and-forth, through the Contact Support option in the Admin Console.

Selecting Send message opens this Help Center article and the chatbot and connects you with Support.

Admins of Dashlane Business and Business Plus plans can schedule a call over Zoom with an agent by selecting Request a call. A Calendly form with the available times opens.

Upgrade to Dashlane Business or Business Plus

You can schedule calls in English, Monday through Friday, 9 AM to 6 PM ET. If you don't see a suitable time slot or prefer to communicate in French, German, or Spanish, you can open a ticket instead.

After scheduling a call, you'll receive a confirmation email with a Zoom link. The agent might ask you to share your screen during the call to better assist you.

What is Zoom?

Admins of Business Plus plans can select Phone support and call a business support agent from certain locations. You'll see a phone number for each available location. If your location doesn't have a phone number, you can select Request a call to schedule a call through the Calendly form.

Upgrade to Dashlane Business Plus

You can access phone support in English, Monday through Friday, 9 AM to 6 PM ET. If you prefer to communicate in French, German, or Spanish, you can open a ticket by selecting Send message in the contact options instead.