If you have questions about the new Dashlane Authenticator mobile app, check out the answers in this article. If you don't find your answer, contact our Customer Support team.
Contents
Getting started
- What is the new Dashlane Authenticator app?
- How do I get started with Dashlane Authenticator?
- How do I pair Dashlane Password Manager with Dashlane Authenticator app?
- What makes Dashlane Authenticator different?
Security
- Why do I need multifactor authentication (MFA)? Isn't using Dashlane's generated passwords enough security?
- Can I safely use both Dashlane Password Manager and Dashlane Authenticator?
How-to
- What version do I need to run Dashlane Authenticator on my phone?
- What if I'm already using another authenticator app for 2FA with Dashlane?
- What if I delete the Authenticator app by mistake or lose my phone? What happens to my 2FA logins?
- What if I want to share a login that has 2FA enabled?
- What if the code is showing as incorrect when I copy and paste it from the Authenticator app?
- How do I set up 2FA for a specific website?
- What if I already have 2FA enabled for logins on my Dashlane Password Manager app?
- How do I uninstall the Dashlane Authenticator app?
Getting started
What is the new Dashlane Authenticator app?
Our Dashlane Authenticator mobile app provides a simple way to enable multifactor authentication (MFA) for your accounts.
You can use Dashlane Authenticator to add an extra layer of security for all of your 2-factor authentication (2FA) compatible accounts. The Authenticator app is the perfect addition to the Dashlane Password Manager app. You can increase the security of your accounts with 2FA tokens, along with the convenient advantages of using both Dashlane apps.
More about Dashlane Authenticator
How do I get started with Dashlane Authenticator?
Dashlane Authenticator is available for your mobile device.
Check the interactive guide for step-by-step instructions on how to get started with Dashlane Authenticator.
Visit the step-by-step guide for Dashlane Authenticator
How do I pair Dashlane Password Manager with Dashlane Authenticator?
When you download the Dashlane Authenticator app, the app is automatically paired with your Dashlane Password Manager mobile app, as long as you have biometric authentication enabled on your mobile device. You'll use your fingerprint scan or facial recognition to log in for both apps.
What makes Dashlane Authenticator different?
You can use Dashlane Authenticator like any other authentication app to increase the security of your account by retrieving 2FA tokens. You have added benefits if you use the Dashlane Password Manager app as well. If you aren't currently using Dashlane Password Manager, you can start a free trial with no commitment.
This table shows the current functions in the Dashlane Authenticator app and which functions will soon be available.
| Function | Details | Available now | Coming soon |
|
Standalone time-based one-time password (TOTP) handling |
The app generates a 6-digit token every 30 seconds for the accounts you've enabled 2FA for—ensuring that extra level of security. | ✓ | |
| Back up your tokens |
You know the problem if you've lost or upgraded a phone and your data didn't move over properly. We can take the device out of the equation if you back up your 2FA tokens with your Dashlane Password Manager app. You'll always have access to your 2FA tokens. *Note: If you want to secure your Dashlane Password Manager account with 2FA, that is the one account we will not store and sync across devices, as that would be like locking the keys in the car! |
✓ | |
| See all of your 2FA tokens in one place | The Authenticator app's main page shows all of your 2FA sites in a complete and easy to view list. Then you can select the site you want to see the token for. | ✓ | |
| See which of your saved websites offer 2FA | You won't have to hunt around the settings pages to check if a website supports 2FA. | ✓ | |
| Biometric pairing | When you download the Authenticator app, the app pairs automatically with your Dashlane Password Manager app. You use your biometric login for both. | ✓ | |
| Push to authenticate for new device logins instead of entering a 6-digit token from your email | When you use Dashlane Password Manager and set up a new device, such as a login to a new web browser, you normally receive a 6-digit token in your email that you're required to enter. With Dashlane Authenticator, you receive a push authentication message to verify the login attempt. You no longer have to enter a token. This workflow is only for accounts that don't have 2FA enabled. | ✓ | |
| Push to authenticate for new device logins—with 2FA enabled | This feature is the same as the feature discussed in the previous row but will be available for people who enable 2FA for their Dashlane Password Manager. | ✓ | |
| Push to authenticate for all 2FA sites from Dashlane Authenticator |
Each time you log into a site that requires 2FA, your Authenticator app receives a notification for you to accept. Example: 2FA for amazon.com
No need to enter tokens. All the security plus all the convenience. |
✓ |
Security
Why do I need multifactor authentication (MFA)? Isn't using Dashlane's generated passwords enough security?
There's no way to be 100% guaranteed safe online, but you can implement things like using Dashlane to generate and store passwords to decrease your odds exponentially. Even with the military-grade 256-bit AES encryption that we use, unauthorized users can still potentially gain entry to your Dashlane account. A hacker can gain access if you have a compromised Master Password—and they also have access to your emails—or if they have one of your authorized devices. If you enable MFA, you block the chances of your passwords being compromised by 99.999%.
Without MFA enabled, your account is protected by your Master Password and access to your email account. This protection is technically 2-factor authentication, but enabling multifactor authentication is far superior security-wise, especially using a 2FA authenticator app that uses biometrics to open.
With MFA enabled, a hacker who wants to gain access to your passwords stored in your Dashlane Password Manager needs to perform all four of these steps:
- Gain access to your Master Password.
- Gain access to your phone, which is usually password-protected.
- Gain access to your Dashlane Authenticator app, which is protected by your biometric login.
- Enter the code from the Authenticator app within the 30-second window.
In today's ever-changing cybercriminal world, you can take a few extra steps to make it almost impossible for someone to gain access to your online logins.
Can I safely use both Dashlane Password Manager and Dashlane Authenticator?
Yes. You know the problem if you've lost or upgraded a phone and your data didn't move over properly. We can take the device out of the equation if you back up your 2FA tokens with your Dashlane Password Manager. You'll always have access to your 2FA tokens.
How-to
What version do I need to run Dashlane Authenticator on my phone?
- Android: Your device needs to be running Android 8 or later, have a camera, and access to the Google PlayStore
- iOS: Your device needs to be running iOS 14 or later
What if I'm already using another authenticator app for 2FA with Dashlane?
For security reasons, if your Dashlane account has 2FA enabled through another authenticator app, you need to disable 2FA and re-enable it through the Dashlane Authenticator app.
Visit the step-by-step guide for disabling 2FA
What if I delete the Authenticator app by mistake or lose my phone? What happens to my 2FA logins?
Don't worry—your account information is safe. The 6-digit temporary security tokens are backed up on our servers along with the rest of the encrypted data. You can access the tokens from any device that you use Dashlane on. If you have a new phone and download both the Password Manager and Authenticator, the two applications will pair together. Your 2FA tokens automatically sync to your newly downloaded Dashlane Authenticator app.
What if I want to share a login that has 2FA enabled?
Dashlane's Sharing feature automatically includes the login along with a 2FA 6-digit token for that specific login.
What if the token is showing as incorrect when I copy and paste the token from the Authenticator app?
When the countdown timer is low, you might need to wait a few seconds for the timer to reset with a new token. Remember that the token renews every 30 seconds. If you access the website on a different device, check that the time settings on the device are correct and match the time on the device with the Authenticator app. The time on both devices needs to be the same to work properly.
How do I set up 2FA for a specific website?
- Launch your Dashlane Authenticator app and unlock it with your fingerprint scan or facial recognition.
- Select Add Account.
- In the security settings of the website or account where you want to enable 2FA, turn on 2-factor authentication.
- Either scan a QR code or enter a setup code on the Authenticator app.
- Finally, on the website, enter the 6-digit token. The Authenticator generates a new token every 30 seconds.
Visit the step-by-step guide for Dashlane Authenticator
What if I already have 2FA enabled for logins on my Dashlane Password Manager app?
When you download the Dashlane Authenticator app for your mobile device, the app automatically pairs with your Dashlane Password Manager app on your phone. You use your biometric login for both. The Authenticator app's main page shows all of your 2FA sites in a complete and easy to view list. Then you can select the site you want to see the code for.
How do I uninstall the Dashlane Authenticator app?
If you have 2FA enabled for your Dashlane account through the Dashlane Authenticator app, you need to disable it before you uninstall the app.
Visit the step-by-step guide for disabling 2FA
You'll always have access to your 2FA tokens for your vault logins, which are backed up in your Dashlane Password Manager app.
- Delete the app from your iOS device:
- On the main iOS home screen, find the Dashlane Authenticator app icon.
- Hold your finger down on the icon until a menu opens.
- Select Remove App.
You can download Dashlane Authenticator from the iOS App Store again.
- Delete the app from your Android device:
- Find the Dashlane Authenticator app icon.
- Hold your finger on the icon until it becomes bigger.
- Move the icon to the Uninstall field.
You can also uninstall the app through the settings:
- Navigate to your device Settings and select Applications or Apps.
- In the menu to manage your applications, select Dashlane Authenticator. A screen appears that provides details about the app, including how much storage the app consumes, how much information is stored in your cache file, and any default launch settings.
- Select Uninstall.
You can download Dashlane Authenticator from the Google Play Store again.