Some of these tips don't apply to Dashlane Business plan members who log in using single sign-on (SSO). SSO means you use one login application to access Dashlane and other work accounts. Instead of a Master Password, you use your regular work password to log in to Dashlane. If you don't know whether you have SSO, ask your manager or plan admin.
More about Business plans that use SSO
Dashlane helps you protect your digital identity by creating and storing strong, unique passwords for all your logins. Additionally, you can take a few steps to keep your account secure and be sure you can always gain access to your information.
Create a strong Master Password that you can remember
The most important thing you can do to keep your account secure is to create a strong Master Password. You want a Master Password that is long, unique, and difficult to guess. If you think you have a weak or easy-to-guess Master Password, you can change your password anytime.
But your Master Password also needs to be easy for you to remember. No one at Dashlane knows your Master Password, and we can't send you your Master Password if you forget it.
Tips for creating a strong but easy-to-remember Master Password
Change your Master Password
Warning! If you forget your Master Password and haven't turned on a recovery method, you can lose the data stored in Dashlane. To ensure the security and privacy of your data, we don't have a traditional "reset password" process like other apps.
How can I avoid losing data if I forget my Master Password?
We recommend that you turn on the recovery options available to you to make sure you don't lose access to your account and data.
Important: Nothing fully replaces your Master Password. Dashlane still asks for your Master Password from time to time for security reasons and to make sure you don't forget your password.
Account recovery options
Account recovery key
With Dashlane's recovery key, you can regain access to your Dashlane account without losing any of your data if you forget your Master Password. You'll provide your saved recovery key, complete an identity verification step, change your Master Password, and recover your account.
Setting up a recovery key isn't required, but the key protects you from being permanently locked out of your account. Think of your recovery key as your emergency key to your vault.
Set up the account recovery key
Biometric settings
We recommend turning on biometrics and Biometric recovery in the mobile app. Then you can reset your Master Password using your fingerprint or face.
Unlock with biometrics isn't a replacement for your Master Password. Even with biometrics and biometric recovery turned on, we'll ask you to enter your Master Password from time to time.
Master Password reset on Android
Master Password reset on iOS
Master Password reset on the Dashlane macOS app
Admin-assisted recovery if you're a member of a Starter, Team, or Business plan
Admin-assisted recovery is available to members of Starter, Team, and Business plans. With admin-assisted recovery, you can make a request to your admin and, after approval, reset your Master Password without sharing or losing any personal data. To use admin-assisted recovery, you have to turn it on or activate it when prompted before you forget your Master Password.
For members: Turn on and request admin-assisted recovery
For admins: Manage admin-assisted recovery
Worried that you might forget your Master Password? Download and log in to the Dashlane mobile app. If you turn on biometrics and Biometric recovery in the mobile app, you can reset your Master Password using your fingerprint or face.
Master Password reset with biometric recovery
Important: Unlocking the app with biometrics isn't a replacement for your Master Password. Even with biometrics and Biometric recovery turned on, we'll ask you to enter your Master Password from time to time.
What else can I do to keep my account secure?
You can use this checklist to strengthen your account's security while using Dashlane:
- Each time you create a login online or update a password, you can choose to have Dashlane automatically generate a strong password.
- Use Dashlane's secure sharing feature to share sensitive information—instead of insecure methods like emails and text messages. You can share logins and Secure Notes containing important info like software keys and WiFi passwords with others using Dashlane.
Share logins and other data in Dashlane
Store and share important info with Secure Notes - Keep track of your Password Health and update weak or compromised passwords.
- Respond to security alerts by changing your passwords when we alert you about logins affected by a breach.
- Turn on 2-factor authentication (2FA) for an extra layer of security by requiring two steps when you log in to a website or app.
- Use our virtual private network (VPN) for additional security on unsecured networks like public WiFi. We offer VPN protection with Dashlane Premium, Premium Plus, and Dashlane Team and Business plans.
VPN protection - Regularly save your data to a secure DASH file. Then if you reset your account because you forgot your Master Password or lost your account recovery key, you won't lose your data.
Want to learn more?
Check out our blog posts on password tips, bad password examples, and username best practices