Fix a problem
Find solutions for specific issues
Logging in to your account
- I can’t log in to my Dashlane account
- I forgot my Master Password
- I can’t access my passwordless Dashlane account
- I can log in to Dashlane on one device but not another
- I'm having trouble unlocking the Dashlane app with my face or fingerprint
- Problems using 2FA tokens when logging in to Dashlane
Subscriptions
- I don't see my Dashlane subscription in the app
- Cancel my Dashlane subscription and stop autorenewal
- Move my data and subscription to a new Dashlane account
- I canceled my subscription by mistake. How do I renew my Dashlane plan?
- View the renewal date for a personal plan
- Find out what Dashlane plan I have
Billing
- I was charged twice for Dashlane
- I don't see my credit card information on the Dashlane subscription page
- Why did I get a small charge from Dashlane?
- Get a refund for my Dashlane subscription
- Change the payment method, credit card, or billing address I use to pay for Dashlane
- I'm having problems paying for my Dashlane subscription
Autofill
- Stop automatically logging in to one or all websites
- Autofill isn't working on a specific site
- Dashlane redirects to the wrong page or gets stuck when logging me in
- Turn off other password managers
- Change the password that Dashlane autofills for a login
- What do the different Dashlane D icon colors mean for Autofill?
Logins & data
- Import my data using the Dashlane CSV template
- My Dashlane data import isn't working
- I imported a file to Dashlane, but I don't see all my data
- LastPass direct import isn't working
- I don't see an export option in the Dashlane app
- Clean up duplicate logins in Dashlane
Web app & extension
2-factor authentication (2FA)
- I can't find the QR code for 2FA
- Change the backup phone number where Dashlane sends my 2FA recovery codes
- I lost the phone I use to log in to Dashlane using 2FA
- I lost my 2FA recovery codes
- I'm asked for a 6-digit token or code when I try to log in to Dashlane
- How do I import 2FA tokens to Dashlane?
VPN
Sharing
Security & identity verification
- Export your 2FA tokens from Dashlane Authenticator to another authenticator app
- I'm having trouble turning on biometric unlock on Android
- Find out which devices are connected to my Dashlane account
- Remove a device from my Dashlane account
- The option to stay logged in for 14 days isn't working
- I received an email saying "New Device Added" to Dashlane but don't remember adding a device