If you can’t log in, Dashlane logs you out unexpectedly, or a feature doesn’t work, use the fixes in this article. A temporary issue with your browser or device can cause these problems. Try the fixes in order.
Update your browser
Update the browser you use with Dashlane to the latest version. An update can fix problems that happen in older browser versions.
Select your browser to view the steps to update:
Google Chrome | Microsoft Edge | Firefox | Safari
Update Dashlane
Update Dashlane to the latest version to get the newest features and fixes.
Clear your browser data
Clear the cache and cookies in the browser you use with Dashlane. Stored browser data can slow down your browser or cause problems with Dashlane.
Warning: When you clear your cookies, you’re logged out of Dashlane in that browser. If you have a passwordless account protected by a PIN, make sure you’re logged in on another device or have your recovery key. Without another logged-in device or your recovery key, you can lose access to your data. If you have a Master Password, make sure you know it before you continue.
What happens if I'm logged out of my passwordless account on all devices?
Select your browser to view the steps to clear your data:
Google Chrome | Microsoft Edge | Firefox | Safari
Uninstall and reinstall Dashlane
Uninstall Dashlane on the device with the problem, and then reinstall Dashlane. A new installation replaces lost or damaged files.
Warning: When you uninstall Dashlane, you’re logged out of Dashlane on the web. If you have a passwordless account protected by a PIN, make sure you’re logged in on another device or have your recovery key. Without another logged-in device or your recovery key, you can lose access to your data. If you have a Master Password, make sure you know it before you continue.
What happens if I'm logged out of my passwordless account on all devices?
Uninstall and reinstall Dashlane
Example: Remove the Dashlane browser extension from Chrome:
Still need help?
You can get help from our Customer Support team. Select Chat on this page, and then describe your issue.