How to get help with Dashlane personal plans

Search the Help Center

Ask a question in the search bar at the top of any Help Center page, browse the navigation panel on the left, or check out our troubleshooting articles.

Fix common problems | Find other solutions
Open our chatbot

1. Open our chatbot

2. Enter the email address you use to log in to Dashlane.

3. Describe your issue.
Connect with a support agent if needed

If you’re on an active plan or trial, the chatbot can connect you with an agent when necessary. Otherwise, agent access is available only in specific circumstances.

Chat with an agent in English, French, German, or Spanish, Monday–Friday, 6 AM to 6 PM ET. At other times, our chatbot sends your issue to support, and an agent will reach out to you at the email address you provide.

Note: Phone support is available only to admins of organizations on particular plans, and only through the Admin Console.

Let's keep communication positive, inclusive, and respectful