Fix a problem
Find solutions for specific issues.
- Logging in to your account
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Subscriptions
- I don't see my Dashlane subscription
- Move my data and subscription to a new Dashlane account
- I canceled my subscription by mistake. How do I renew my Dashlane plan?
- View the renewal date for a personal plan
- Refer a friend to Dashlane and get a discount for yourself
- Find out what Dashlane plan I have
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Billing
- I was charged twice for Dashlane
- I don't see my credit card information on the Dashlane subscription page
- Why did I get a small charge from Dashlane?
- Get a refund for my Dashlane subscription
- Change the payment method, credit card, or billing address I use to pay for Dashlane
- I'm having problems paying for my Dashlane subscription
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Autofill
- Stop automatically logging in to one or all websites
- Autofill isn't working on a specific site
- Dashlane redirects to the wrong page or gets stuck when logging me in
- Turn off other password managers
- Change the password that Dashlane autofills for a login
- What do the different Dashlane D icon colors mean for autofill?
- Managing data
- Dashlane web extension
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2-factor authentication (2FA)
- I can't find the QR code for 2FA
- Change the backup phone number where Dashlane sends my 2FA recovery codes
- I lost the phone I use to log in to Dashlane using 2FA
- I lost my 2FA recovery codes
- I'm asked for a 6-digit token or code when I try to log in to Dashlane
- How do I import 2FA tokens to Dashlane?
- VPN
- Sharing
- Security & identity verification
- General