Dashlane might not work in China due to Chinese data privacy laws.
If you're having trouble accessing your passwordless Dashlane account, the solution depends on your specific problem. Find the section for the problem you're having below, and we'll walk you through steps that might help get you back into your account.
I can’t access my passwordless account with a PIN or biometrics
- If you’re having trouble accessing your account with biometrics like your face or fingerprint on your mobile device, you can use your PIN code instead. When logging in, select Use PIN on the Unlock with biometrics screen. Then enter the PIN code you created when you set up your passwordless account on this device.
- If your PIN code isn’t working, make sure you're entering the PIN code for your Dashlane account and for the device you’re using. PIN codes for passwordless accounts are device- and browser-specific. You can have different PIN codes for the same Dashlane account on different devices and in different browsers.
- If you still can’t access your account, you can sometimes fix the problem by uninstalling and reinstalling the app.
Warning! Before uninstalling the Dashlane app, make sure you have access to your passwordless account on another device. If you don’t have access on another device, make sure you have your active account recovery key. If you don’t have an account recovery key, and you’re not logged in to Dashlane anywhere, you may need to reset your account, which erases all your data. If you have a paid Dashlane plan, you'll keep your subscription benefits.
Uninstall the Dashlane app
Reinstall Dashlane
Set up and use an account recovery key
I’m logged in to my passwordless account on one device, but I can’t add another device
- Make sure you're entering the correct email address for your Dashlane account. You always log in with the email address that you used to create the account—even if you’ve changed your contact email address. Check the email address carefully for typos or extra spaces.
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If you’re trying to log in to the Dashlane web app in your browser, try another browser or in incognito mode. You can also try other devices if possible.
- If you can access your account in incognito mode or on a different device or browser, return to the device with the problem to uninstall and reinstall the Dashlane app. If you’re using a browser, you can also update your browser and clear your cache.
Warning! Before uninstalling the Dashlane app, make sure you have access to your passwordless account on another device. If you don’t have access on another device, make sure you have your active account recovery key. If you don’t have an account recovery key, and you’re not logged in to Dashlane anywhere, you may need to reset your account, which erases all your data. If you have a paid Dashlane plan, you'll keep your subscription benefits.
- If you still have problems or questions after following these steps, you can get help through our support chatbot. Open the chatbot by selecting the Chat with bot icon, shown as a speech bubble, at the bottom of any Help Center page. In the chatbot, follow the prompts and briefly describe your issue.
I'm logged out of all devices on my passwordless account
If you have a passwordless account and you've fully logged out of all your devices, the only way back into your account is your account recovery key.
Before you use your account recovery key, check all your devices and browsers to make sure you're not still logged in somewhere. If you're logged in, we'll ask you for a PIN code or biometrics.
If you're not logged in, you'll see a message asking you to log in to Dashlane and explaining the steps for adding a device. If you see this message on all your devices and in all browsers, you need to use your account recovery key.
If you don’t have an account recovery key, and you’re not logged in to Dashlane anywhere, you may need to reset your account, which erases all your data. If you have a paid Dashlane plan, you'll keep your subscription benefits.