Add a device with a code sent to you by email

If you're new to Dashlane or haven't turned on 2FA, we send a verification code to your contact email address whenever you log in to a new device.

1. Open Dashlane on the device you want to log in to and enter your login email address.
2. A new tab opens to perform a security check, which helps prevent phishing. This security check ensures that only genuine requests reach our system, so attackers can’t fake the process or trick you into logging in on a fake website.

   Note: You might need to turn off your ad blocker or add Dashlane to the list of allowed websites.

3. Open your email and look for a message from us with the code. We send the code to the address you use to log in to Dashlane unless you have a contact email address that's different from your login email address.

   More about changing your contact email address

   Note: If you don't receive the code, go back to the Dashlane login page, refresh the page, and select Resend code.

4. Enter the code in the app you want to log in to.
5. After the security check, enter your Master Password and select Log in. We won't ask for a code the next time you log in on that device.

Problems logging in with an email code

If the email isn't in your inbox, check your spam folder. If you haven't received the email, try again with a new code by selecting Resend in the app where you're trying to log in. You can also get a new code by trying to log in again.

More about login problems

Add a device with a 2FA token

If you've turned on 2FA or have an authenticator app on a device you've already added to Dashlane, we'll ask for a 6-digit token from your authenticator app when you try to log in on a new device. Authenticator apps include Google Authenticator, Duo Mobile, and others.

1. Open Dashlane on the device you want to log in to and enter your login email address.
2. A new tab opens to perform a security check, which helps prevent phishing. This security check ensures that only genuine requests reach our system, so attackers can’t fake the process or trick you into logging in on a fake website.

   Note: You might need to turn off your ad blocker or add Dashlane to the list of allowed websites.

3. Open your authenticator app and look for a 6-digit token for the Dashlane account you're trying to log in with.
4. Enter the token in the app you want to log in to.
5. After the security check, enter your Master Password and select Log in. We won't ask for a token the next time you log in on this device unless you've set up 2FA for every time you log in to Dashlane.

2FA in Dashlane

Having problems logging in with a 2FA token?

Read our article on login problems

Add a device with a QR code

You can only use this method with the Dashlane mobile app or the Dashlane macOS app—not with the Dashlane web app in your computer browser.

You can add a new device by scanning a QR code with the camera on a different mobile device where you're already logged in to Dashlane. When you add a device this way, you don't need to enter your email address or Master Password. QR codes are a quick and easy way to set up Dashlane when you get a new phone or computer.

1. Open Dashlane on the device you want to add and select Log in with a QR code. A QR code appears.
2. Open the camera on a mobile device that you've already added. You can also open Dashlane, go to Settings, and select Add new mobile device to open a camera in the app.
3. Select Scan QR code, and use the camera to scan the QR code.
4. If you have 2FA turned on, enter the 2FA token from your authenticator app. You won't need to use a QR code the next time you log in on the device you added.

Add a device with the security challenge

You can only use this method with a passwordless Dashlane account protected by a PIN code.
Set up and use a passwordless account

To add a new device using the security challenge, you need to be logged in to Dashlane already on another device and have your logged-in device with you.

1. Open Dashlane on the device you want to log in to.
2. Enter your Dashlane login email address.
3. Go to the device where you’re already logged in. If your logged-in device is the web app, select the Vault menu in the top left of the app. Then select Settings. In the mobile or macOS apps, select Settings directly.
4. Select Add new device.
5. You’ll see a request from the device where you’re trying to log in. Select Confirm request.

   Note: If you see a screen saying Log in on your new device with security challenge, select Refresh request first.

6. You’ll see a list of words with one word missing. Go back to your logged-in device and find the missing word. Enter the word on the device you’re trying to log in to. Then select Confirm.
7. If the device you're adding is a phone or tablet, you'll be asked to set up a PIN. The PIN you set up is specific to your device. You can also create a PIN in the web app by turning on PIN unlock in your security settings.

   We recommend choosing a different PIN than the one you use to unlock Dashlane on other devices. For the mobile app, you also have the option to turn on biometrics and unlock Dashlane with your face or fingerprint.

   Important: If you don't turn on PIN unlock for a passwordless account in the web app, you'll be logged out automatically after 14 days. You'll need to repeat the security challenge or use an account recovery key to log back in. If your passwordless account was created in the web app, PIN unlock was turned on automatically for your account.

More about logging in to Dashlane without a password

Add a device with a security key

You can only use this method with a passwordless Dashlane account protected by a security key.

If you have a passwordless account protected by a security key, you'll use your security key to authorize your new device. The process is just like logging in with a security key on a device you've already registered.

Log in to a passwordless account protected by a security key