If you can’t access your contact email account, visit this article:
I can't access my contact email account
When you log in to Dashlane on a new device, we send a verification code to your contact email address. If you can’t find your verification code or the code doesn’t work, log in with a QR code instead. This method works when you’re already logged in to Dashlane on another phone or tablet.
If you can't use a QR code and still have trouble with email verification codes, the solution depends on your specific problem. Go to the section of this article for your problem, and we'll walk you through the steps to get you back into your account.
If you want to delete your Dashlane account, you can access the deletion code in your contact email account or your authenticator app.
I can't find my email verification code
Check whether Dashlane asks for a verification code or a 2-factor authentication (2FA) code. If you’ve turned on 2FA, we don’t send a code to your contact email address. Instead, we ask for a 6-digit 2FA code from the authenticator app on your phone or tablet. You need this code to log in or delete your account.
Your verification email might include a link instead of a code. Select the link to open a Dashlane web page with your verification code. Then enter the code in Dashlane to log in. The link expires after 15 minutes and works only once. If the link expires, enter your email address in Dashlane again to get a new one.
If you don't see the verification code in your inbox, try these steps to fix the problem:
-
Make sure your mobile app or the Dashlane browser extension is up to date.
- Try a different browser. If you use a Chromium-based browser, try Firefox instead.
- Make sure you check the correct email address. We send verification codes to your contact email address, which may be different from the address you use to log in to Dashlane.
- Check your spam folder and other folders in your email inbox.
- Add "no-reply@dashlane.com" and "support@dashlane.com" to your contacts and log in to Dashlane again. We'll send you a new code.
-
If none of these solutions work, we recommend that you change your contact email address and then log in again.
If you have trouble and can't get the code you need, select Chat in the bottom right of this page.
My email verification code doesn't work
After you enter your email address, you have 15 minutes to enter your verification code and complete the login process. After 15 minutes, you'll need to restart the process and enter your email address again.
If a new code still doesn't work, try these steps:
- Check the code you entered for typos.
- Check your email for a more recent code—if you requested more than one, only the newest one works.
- Make sure your Dashlane and browser extension are up to date.
- Check your internet connection, then restart the browser or force quit if needed. Then restart your device, and try again.
The security check doesn't load or takes too long
If the page doesn't load or takes too long to load, try these steps:
- Turn off any ad blockers, privacy extensions, or script-blocking settings.
- Turn off your VPN or proxy.
- Try a private window, a different browser, a different device, or a different network.
- If you use Dashlane at work, contact your IT admin. Your organization's security, web filtering, or tracking prevention tools may need to allow Cloudflare verification services.
Then try to log in again.