Fix a problem

Logging in to your account

• I can’t log in to my Dashlane account
• I forgot my Master Password
• I forgot my Master Password and lost my recovery key
• Change the email address I use to log in to Dashlane
• Share a computer with others who also have Dashlane accounts
• I'm getting a "Please check your Internet connection" error message

Billing & subscriptions

• I don't see my credit card information on the Dashlane subscription page
• Stop automatic renewal of my Dashlane subscription
• I was charged twice for Dashlane
• I paid for Dashlane but can't see my subscription in the app
• Get a refund for my Dashlane subscription

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Autofill

• Stop automatically logging in to one or all websites
• Autofill isn't working on a specific site
• Dashlane redirects to the wrong page or gets stuck when logging me in
• Turn off other password managers
• Change the password that Dashlane autofills for a login
• What do the different Dashlane D icon colors mean for Autofill?

Logins & data

• Import my data using the Dashlane CSV template
• My Dashlane data import isn't working
• I imported a file to Dashlane, but I don't see all my data
• LastPass direct import isn't working
• Clean up duplicate logins in Dashlane

Web app & extension

• My Dashlane extension isn't working
• I can't find the Dashlane extension
• Nothing happens when I select the Dashlane D extension icon
• What's an extension?
• I have a gray Dashlane D extension icon

2-factor authentication (2FA)

• I can't find the QR code for 2FA
• Change the phone number where Dashlane sends my 2FA recovery codes
• I lost the phone I use to log in to Dashlane using 2FA
• I lost my 2FA recovery codes
• Autofill 2FA tokens
• Can I use a security key with Dashlane 2FA?

VPN

• My Hotspot Shield VPN shows a Basic subscription, but I should have Premium
• The Hotspot Shield VPN isn't working
• I forgot my Hotspot Shield password
• My Hotspot Shield VPN isn't working after I switched Dashlane accounts
• Hotspot Shield error messages
• What's a VPN?

Sharing

• Dashlane secure sharing isn't working

Security & identity verification

• Find out which devices are connected to my Dashlane account
• Remove a device from my Dashlane account
• The option to stay logged in for 14 days isn't working
• I don't see an option to stay logged in for 14 days

General

• How do I talk to someone at Dashlane about a problem I'm having?