Fix a problem
Find solutions for specific issues
Logging in to your account
- I can’t log in to my Dashlane account
- I forgot my Master Password
- I forgot my Master Password and lost my recovery key
- Change the email address I use to log in to Dashlane
- Share a computer with others who also have Dashlane accounts
- I'm getting a "Please check your Internet connection" error message
Billing & subscriptions
- I don't see my credit card information on the Dashlane subscription page
- Stop automatic renewal of my Dashlane subscription
- I was charged twice for Dashlane
- I paid for Dashlane but can't see my subscription in the app
- Get a refund for my Dashlane subscription
Autofill
- Stop automatically logging in to one or all websites
- Autofill isn't working on a specific site
- Dashlane redirects to the wrong page or gets stuck when logging me in
- Turn off other password managers
- Change the password that Dashlane autofills for a login
- What do the different Dashlane D icon colors mean for Autofill?