Fix a problem

Find solutions for specific issues.

Check out the complete list of articles in the sidebar.

• Logging in to your account
  • I can’t log in to my Dashlane account
  • I forgot my Master Password
  • I can’t access my passwordless Dashlane account
  • I can log in to Dashlane on one device but not another
  • I'm having trouble unlocking the Dashlane app with my face or fingerprint
  • Problems using 2FA tokens when logging in to Dashlane
• Subscriptions
  • I don't see my Dashlane subscription
  • Cancel my Dashlane subscription and stop autorenewal
  • Move my data and subscription to a new Dashlane account
  • I canceled my subscription by mistake. How do I renew my Dashlane plan?
  • View the renewal date for a personal plan
  • Refer a friend to Dashlane and get a discount for yourself
• Billing
  • I was charged twice for Dashlane
  • I don't see my credit card information on the Dashlane subscription page
  • Why did I get a small charge from Dashlane?
  • Get a refund for my Dashlane subscription
  • Change the payment method, credit card, or billing address I use to pay for Dashlane
  • I'm having problems paying for my Dashlane subscription
• Autofill
  • Stop automatically logging in to one or all websites
  • Autofill isn't working on a specific site
  • Dashlane redirects to the wrong page or gets stuck when logging me in
  • Turn off other password managers
  • Change the password that Dashlane autofills for a login
  • What do the different Dashlane D icon colors mean for autofill?
• Managing data
  • Import my data using the Dashlane CSV template
  • My Dashlane data import isn't working
  • I imported a file to Dashlane, but I don't see all my data
  • LastPass direct import isn't working
  • I don't see an export option in the Dashlane app
  • Clean up duplicate logins in Dashlane
• Dashlane web extension
  • My Dashlane browser extension isn't working
  • I can't find the Dashlane browser extension
  • Nothing happens when I select the Dashlane D extension icon
  • What's an extension?
  • I have a gray Dashlane D extension icon
• 2-factor authentication (2FA)
  • I can't find the QR code for 2FA
  • Change the backup phone number where Dashlane sends my 2FA recovery codes
  • I lost the phone I use to log in to Dashlane using 2FA
  • I lost my 2FA recovery codes
  • I'm asked for a 6-digit token or code when I try to log in to Dashlane
  • How do I import 2FA tokens to Dashlane?
• VPN
  • My Hotspot Shield VPN shows a Basic subscription, but I should have Premium
  • The Hotspot Shield VPN isn't working
  • I forgot my Hotspot Shield password
  • My Hotspot Shield VPN isn't working after I switched Dashlane accounts
  • Hotspot Shield error messages
  • What's a VPN?
• Sharing
  • Dashlane secure sharing isn't working
  • How do I find and use a login shared with me?
  • How do shared logins with the "Can autofill" permission work?
• Security & identity verification
  • Log in to Dashlane to log in to website
  • I received a message about phishing
  • I received a message about my passwords
  • The option to stay logged in for 14 days isn't working
  • My information has been compromised or found on the dark web
  • I experienced a phishing attack
• General
  • The link to the Dashlane login page isn't working
  • How do I stop receiving emails from Dashlane?
  • Share a computer with others who also have Dashlane accounts
  • I want to print my passwords or other data
  • Print an article from Dashlane's Help Center
  • Can I access Dashlane offline?