Premium access to the Hotspot Shield VPN comes with paid subscriptions to Dashlane Premium and the admin account of paid subscriptions to Dashlane Friends & Family. The VPN isn't included in free trials of Premium plans.
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If your Dashlane plan comes with the Hotspot Shield VPN, but you're not seeing the Premium subscription, you can sometimes fix the problem by following these steps:
- Sign out of Hotspot Shield.
- Sign back into Hotspot Shield. Make sure you use the Hotspot Shield login and password that you created in the Dashlane app.
- If the first two steps don't fix your problem, contact Hotspot Shield's support team using their support contact form. Make sure to include "Premium customer" in the subject of your message for faster service.
You can also contact Dashlane Customer Support if you're still having problems.