When you log in to Dashlane, you might be asked for a 6-digit token or code as a security measure to verify your identity and protect your data. The token or code is used in the 2-factor authentication (2FA) process as the second step of authentication, in addition to your Master Password and Dashlane ID. Your Dashlane ID is the email address you use to log in to Dashlane.
We ask for a 6-digit token or code in two situations when you're logging in to Dashlane:
- When you log in with 2FA turned on for your Dashlane account
- When you log in to Dashlane for the first time on a new device or in a new browser
Where do I find tokens and codes?
You can get your tokens and codes in two places:
- If you've turned on 2FA to protect your Dashlane account, you'll get 2FA tokens from an authenticator app
- If you haven't turned on 2FA, you'll get verification codes in your contact email inbox when you log in to Dashlane for the first time on a new device or in a new browser
Where do I find the 2FA setting for my Dashlane account?
Turn on the 2FA to protect your Dashlane account
Get 6-digit 2FA tokens from your authenticator app
If you've turned on 2FA to protect your Dashlane account, you need to enter a 6-digit token to complete the login process. Depending on the settings you choose when turning on 2FA, you'll need to enter the token every time you log in or only when you log in on a new device or in a new browser.
You get the 6-digit token from your authenticator app. Authenticator apps include Google Authenticator, Duo Mobile, and others.
After entering your login email address, you'll enter the token before you enter your Master Password.
Learn more about protecting your Dashlane account with 2FA
Lost the phone you use to get 2FA tokens? Check out this article:
I lost the phone I use to log in to Dashlane using 2FA
Get 6-digit verification codes in your email
When you use Dashlane for the first time on a new device or in a new browser, we ask you to take an extra step to confirm that you're the person logging in. We sometimes call this step "authenticating" your device or adding an "authorized device."
If you haven't turned on 2FA, we'll send the 6-digit verification code to your Dashlane contact email address. If you don't see the code, make sure to check your spam folder.
Use Dashlane on a new device
What is a contact email address?
Are you having problems with the code? Check out this article:
Problems with email verification codes when logging in to Dashlane