If you can't log in to your Dashlane account or think you may have forgotten your Master Password, our interactive guide can help you identify the problem.
If you've forgotten your Master Password, this guide helps you find any ways you might be able to regain access to your data based on your device, features, and plan:
- If you're using the Safari app or the iOS or Android mobile app and previously activated the Master Password reset with biometrics feature, you can reset your Master Password with your fingerprint or FaceID. You'll then be able to create a new Master Password and regain access to your account. The interactive guide in this article walks you through the details.
- If you're a member of a Dashlane Team or Dashlane Business plan and your team has turned on the account recovery feature, you might be able to send an account recovery request to your Dashlane admin. The interactive guide in this article walks you through the details.
For all others, if you've forgotten your Master Password, the data you saved in Dashlane can no longer be decrypted. Unfortunately, you will need to reset the account to begin using Dashlane again.
Let's troubleshoot
When you're having trouble logging in, this interactive guide walks you through steps to find and resolve the issue. If you still can't log in, this guide also walks you through the account reset process.