This article applies to Dashlane accounts protected by a Master Password.
Get help logging in to a passwordless Dashlane account
If you can't log in to your Dashlane account and don't know what's causing the problem, we'll walk you through the steps in this article to try to get you back into your account. If you know your problem, check out the links in the common problems section below to find the right article.
Don't know where to log in? Read our article on how to log in to Dashlane
If you forgot your Master Password and want to use your account recovery key that you set up previously, visit this article:
Set up and use Dashlane's account recovery key
Have an older device? Check out the minimum requirements needed to log in and use Dashlane:
Supported devices and browsers
I can't log in and don't know why
Dashlane might not work in China due to Chinese data privacy laws.
If you can't log in but don't know what the problem is, try these steps first.
Check your email address and password
- Make sure you're entering the correct email address for your Dashlane account. Even when you change your contact email, you always log in with the email address that you used to create the account.
- Check the email address for typos and extra spaces.
- Enter your Master Password, select the Show icon, shown as an eye, and check for typos or extra spaces. Select the icon again to hide your Master Password.
Note: If you're using a device with Dashlane for the first time, you need to authenticate the device, so we know it belongs to you. We'll send a verification code or token to your email or mobile device.
Use Dashlane on a new device
Try other email addresses and passwords
When you're checking your email and password, remember these things:
- Sometimes customers create more than one Dashlane account with different email addresses. Make sure you're using the right address to log in.
- Your contact email can be different than the email address you use to log in. Make sure you log in with the email address you used to create your account.
- Customers can change their Master Password. Try to remember if you've changed your password recently.
- If you log in to your Dashlane account with a Master Password and aren’t part of a professional plan, you can change your login email address in the web app. Admins of professional plans in which plan members log in with a Master Password can change the login email for any plan member. Make sure you're logging in with your new email address.
Change the email address I use to log in to Dashlane
Change the login email address for your professional plan members
Try other devices and browsers
The device or browser you're using can cause login problems. Also, you might still be logged in to Dashlane on another device or browser.
Check whether you can access Dashlane on another device or browser:
- Try all computers and mobile devices that you use
- Try every browser on your computer or mobile device
- Try logging in to "app.dashlane.com" in a private browser window or in incognito mode
Important: If you can access Dashlane on another device or browser, save your data to a secure DASH file immediately. Then you won't lose your data if you reset your account.
Back up your data with a DASH file
Contact your plan admin
If you're a member of a professional plan, check with your plan admin to see if the plan has been frozen. If the plan is frozen, you can't log in until it's unfrozen by the admin.
Other options
You might have a temporary problem with the app or browser you're using with Dashlane. Sometimes these simple solutions can solve login problems.
Make sure you have the most recent version of your browser:
Google Chrome | Microsoft Edge | Firefox | Safari
Clear cache, cookies, and browsing history in your browser:
Google Chrome | Microsoft Edge | Firefox | Safari
You can also try uninstalling and then reinstalling our app on the device where you're having a problem logging in.
After each step, try to log in to Dashlane again.
Still need help?
If you're still having trouble logging in, our chatbot can help. You can start a conversation by selecting the Chat with bot icon at the bottom of this page.
If you've subscribed to a personal plan like Premium or Friends & Family or are a member of a professional plan, our chatbot can connect you with a support agent. The agent will reach out to you at the email address you provide. Depending on agent availability and ticket volume, you might have to wait for email responses.
Learn how to use our support chatbot