Your Master Password is the only way to unlock your Dashlane account. Only you know your Master Password, and it is never shared with or stored by Dashlane.
Our interactive guide helps you confirm whether you've forgotten your Master Password. If you've forgotten it, this guide helps you find any ways you might be able to regain access to your data based on your device, features, and plan:
- If you're using the Safari app or the iOS or Android mobile app and previously activated the Master Password reset with biometrics feature, you can reset your Master Password with your fingerprint or Face ID, depending on your device. You'll then be able to create a new Master Password and regain access to your account. This guide walks you through the details.
- If you're a member of a Dashlane Team or Dashlane Business plan and your team has turned on the account recovery feature, you might be able to send an account recovery request to your Dashlane admin. This guide walks you through the details.
For all others, if you've forgotten your Master Password, unfortunately, the data you saved in Dashlane can no longer be decrypted. You must reset the account to begin using Dashlane again. This guide walks you through the account reset process.