If you're getting an error message that's similar to "Something went wrong," try these steps to solve the problem.
- Update your Dashlane app. We deactivate older versions of our apps.
- If you're a member of a Starter, Team, or Business plan, check with your plan admin to see if the plan has been frozen. If the plan is frozen, you can't log in until it's unfrozen by the admin.
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If you continue to get the error, try uninstalling and reinstalling Dashlane:
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Reinstall your Dashlane app:
Web extension | Android app | Apple apps for iPhones, iPads, and Mac computers
Important: Uninstalling Dashlane turns off certain settings. You'll need to turn these settings back on again after reinstalling:
- Biometric unlock for Android | Biometric unlock for iOS (Apple)
- Local unlock for the web app
- Biometric recovery for Android and iOS (Apple)
Admin-assisted recovery won't be turned off, but you'll need to authenticate your device again to use this feature. Your account recovery key remains valid.
Admin-assisted recovery for members of Starter, Team, and Business plans
Account recovery key
Other error messages
Check out these articles for information on other error messages:
- I'm getting a "Please check your Internet connection" error message
- I'm getting a message saying my plan only supports one device
- I'm getting a message saying "version not supported"