Dashlane might not work in China due to Chinese data privacy laws.
If you're getting an error message that's similar to "Something went wrong," try these steps to solve the problem.
- Update your Dashlane app. We deactivate older versions of our apps.
- If you're a member of a professional plan, check with your plan admin to see if the plan has been frozen. If the plan is frozen, you can't log in until it's unfrozen by the admin.
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If you continue to get the error, try uninstalling and reinstalling Dashlane:
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Warning! If you have a passwordless account, make sure you're logged in on at least one other device or have access to an account recovery key before uninstalling. Otherwise, you could lose access to your data.
What happens if I'm logged out of my passwordless account on all devices? -
Reinstall your Dashlane app:
Web extension | Android app | Apple apps for iPhones, iPads, and Mac computers
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- Biometric unlock for Android | Biometric unlock for iPhone | Biometric unlock for the web app
- PIN unlock for the web app
- Biometric recovery for Android and iOS (Apple)
Admin-assisted recovery won't be turned off, but you'll need to authenticate your device again to use this feature. Your account recovery key remains valid.
Admin-assisted recovery for members of professional plans
Account recovery key
Other error messages
Check out these articles for information on other error messages:
- I'm getting a "Please check your Internet connection" error message
- I'm getting a message saying my plan only supports one device
- I'm getting a message saying "version not supported"
- I’m getting an “Invalid email address” error message after trying to log in to Dashlane