Dashlane might not work in China due to Chinese data privacy laws.
If you're getting an error message that's similar to "Something went wrong," try these steps to solve the problem.
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Update your Dashlane app. We deactivate older versions of our apps.
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If you're a member of a professional plan, check with your plan admin to see if the plan has been frozen. If the plan is frozen, you can't log in until it's unfrozen by the admin.
- If you continue to get the error, try uninstalling and reinstalling Dashlane:
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Warning: If you have a passwordless account, be sure you’re logged in on another device or have your account recovery key before you log out. Without another logged-in device or your recovery key, you can lose access to your data. You can also close and reopen your browser rather than log out.
What happens if I'm logged out of my passwordless account on all devices?
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Reinstall your Dashlane app:
Web extension | Android app | Apple apps for iPhones, iPads, and Mac computers
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Important: Uninstalling Dashlane turns off certain settings. You'll need to turn these settings back on again after reinstalling:
Admin-assisted recovery won't be turned off, but you'll need to authenticate your device again to use this feature. Your account recovery key remains valid.
Admin-assisted recovery for members of professional plans
Account recovery key
If you're using Dashlane on your computer, make sure you have the most recent version of your browser. The latest version usually includes new features and improvements, so updating can sometimes help fix problems encountered when using our app with earlier browser versions.
See steps for updating these browsers:
Google Chrome | Microsoft Edge | Firefox | Safari
Other error messages
Check out these articles for information on other error messages:
- I'm getting a "Please check your Internet connection" error message
- I'm getting a message saying "version not supported"
- I’m getting an “Invalid email address” error message after trying to log in to Dashlane