In certain situations, login problems are related to the specific device or browser you're using. If you can log in to Dashlane on one device or browser but not another, take these steps to solve the problem:
Uninstall and reinstall the Dashlane app on the device that isn't working
You can safely uninstall and reinstall the app without losing any of your information.
When you add data to Dashlane, like a login or a Secure Note, the data is sent from your app to our servers. We store the data on our servers. Your data is always "encrypted" before it's stored on our servers. That means no one can access your data, not even Dashlane employees.
- If you're using Dashlane in a computer browser: