In certain situations, login problems are related to the specific device or browser you're using. If you can log in to Dashlane on one device or browser but not another, take these steps to solve the problem:
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Uninstall and reinstall Dashlane on the device where you have issues
If you have an account protected by a Master Password, you can safely uninstall and reinstall the app without any loss of your information.
Warning: If you have a passwordless account, be sure you’re logged in on another device or have your account recovery key before you log out. Without another logged-in device or your recovery key, you can lose access to your data. You can also close and reopen your browser rather than log out.
What happens if I'm logged out of my passwordless account on all devices?
When you add data to Dashlane, like a login or a Secure Note, the data is sent from your app to our servers. We store the data on our servers. Your data is always "encrypted" before it's stored on our servers. That means no one can access your data, not even Dashlane employees.
- If you use Dashlane in a computer browser: