If you've turned on 2-factor authentication (2FA), we ask for a 6-digit token from the authenticator app on your phone or tablet when you log in to Dashlane. Depending on your settings, we ask for this token every time you log in or when you log in on a new device.
I'm getting an error message when I enter my 2FA token
If you see an error message when you enter your 2FA token, try these steps to fix the problem:
- Make sure the token number you've entered is still showing in your authenticator app.
- Check the token number you entered for typos.
- Check the time and time zone settings on both devices—the one that generates the tokens and the one you're trying to log in to. Make sure automatic date, time, and time zone settings are turned on in your device. Tokens expire every 30 seconds, so the two devices must have the same time and time zone.
- Make sure your Dashlane app and browser extension are up to date.
- Check your internet connection, then restart the browser or force quit if needed. Restart your device, and try again.
I lost my phone and can't access my authenticator app
2FA tokens are stored in an authenticator app on your mobile device. If you lose this device, you need to turn off 2FA using the recovery codes we sent you when you first turned on 2FA for your Dashlane account.
Learn more about recovery codes
I lost my recovery codes
The security check doesn't load or takes too long
If the page doesn't load or takes too long to load, try these steps:
- Turn off any ad blockers, privacy extensions, or script-blocking settings.
- Turn off your VPN or proxy.
- Try a private window, a different browser, a different device, or a different network.
- If you use Dashlane at work, contact your IT admin. Your organization's security, web-filtering, or tracking-prevention tools may need to allow Cloudflare verification services.
Then try to log in again.