If you lose your recovery codes, you can get more by text message on the phone number you entered when you turned on 2FA. We can't send recovery codes by text to Singapore mobile numbers because of the country's policies.
Visit the Reset 2FA page to request more recovery codes
What are recovery codes?
When you first turn on 2FA for your Dashlane account, we ask you to save recovery codes. These codes are helpful if you lose the phone you use with 2FA. You can use the codes as a temporary solution to get into your account and turn off 2FA.
If you're part of a professional plan and need new recovery codes, you can ask your admin to generate them.
More about how admins generate codes
If you no longer have the recovery codes and need to get into your account, you can get help through our support chatbot. Open the chatbot by selecting the Chat with bot icon, shown as a speech bubble, at the bottom of any Help Center page. In the chatbot, follow the prompts and briefly describe your issue.
Learn how to use our support chatbot