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Use 2FA recovery codes for your Dashlane account

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Use 2FA recovery codes for your Dashlane account

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When you first turn on 2-factor authentication (2FA), we ask you to save recovery codes. If you lose the phone you use with 2FA, you can use these codes as a temporary solution to log in to your account and turn off 2FA. You always need two recovery codes: one to log in and another to turn off 2FA.

Be sure to save your recovery codes on a device other than the one you use as an authenticator. Then, if you lose that device, you'll still have access to your account.

I lost my recovery codes 
Overview: 2FA in Dashlane

Select where you want to use your recovery codes.
  1. Open Dashlane in your web browser
  2. Enter your Dashlane login email address and select Next.

  3. A security check confirms the request is genuine, so attackers can't fake the process or trick you into logging in on a fake website.

    Important: If the page doesn't load or takes too long to load, turn off your ad blocker or VPN, or add Dashlane to your allowlist. You can also try a private window, a different browser, a different device, or a different network.

  4. When we ask for a 6-digit token from your authenticator app, select Log in another way, and then select Use a 2FA recovery code. Enter the recovery code and select Log in.

    I lost my recovery codes

  5. Enter your Master Password and select Log in.

Turn off 2FA with a recovery code on the web

  1. In the Vault menu in the top left of the page, select Settings, then Security settings, and then turn off 2-factor authentication.

  2. In the pop-up, select Yes, turn off, and then select Use a recovery code.

  3. Enter a recovery code and select Confirm.

    I lost my recovery codes

You'll see a confirmation that 2FA is turned off. You can turn the setting on again in your web browser. Be sure to save your new recovery codes.

When you turn 2FA off and on again, you get new recovery codes, and your old recovery codes won't work. To avoid confusion, delete any old recovery codes.

  1. In the Dashlane Android app, enter your Dashlane login email address and select Continue.

  2. A security check confirms the request is genuine, so attackers can't fake the process or trick you into logging in on a fake website.

    Important: If the page doesn't load or takes too long to load, turn off your VPN. You can also try a private window, a different browser, a different device, or a different network.

  3. When we ask for a verification code, select Trouble signing in.

  4. In the pop-up, select I can't access my 2FA app. In the next pop-up, select Log in with a recovery code.

  5. Enter a recovery code and select Next.

    I lost my recovery codes

  6. Enter your Master Password and select Log in.

Turn off 2FA with a recovery code on Android

  1. In the Android app, select the menu icon, shown as three lines, in the top left to open the side menu. Then select Settings and Security.

  2. Turn off 2-factor authentication. In the pop-up, select Yes, turn off.

  3. On the screen where you can enter a token, select Use a recovery code. In the pop-up, select Use a recovery code again.

  4. Enter a recovery code and select Turn off 2FA.

    I lost my recovery codes

You'll see a confirmation that 2FA is turned off. You can turn the setting on again in your web browser. Be sure to save your new recovery codes.

When you turn 2FA off and on again, you get new recovery codes, and your old recovery codes won't work. To avoid confusion, delete any old recovery codes.

  1. In the Dashlane iPhone app, enter your Dashlane login email address and select Next.

  2. On the Security check screen, select the checkbox. This security check confirms the request is genuine, so attackers can't fake the process or trick you into logging in on a fake website.

    Important: If the page doesn't load or takes too long to load, turn off your VPN. You can also try a private window, a different browser, a different device, or a different network.

  3. When we ask for a verification code, select Trouble signing in.

  4. On the Let's get you signed in screen, select I can't access my 2FA app. Then, on the Can't access 2FA app screen, select Use a recovery code.

  5. Enter a recovery code and select Log in.

    I lost my recovery codes

  6. Enter your Master Password and select Next.

Turn off 2FA with a recovery code on iPhone

  1. In the iPhone app, select Settings in the bottom menu, and then select Security.

  2. On the Security screen, turn off 2-factor authentication. In the pop-up, select Yes, turn off.

  3. On the screen where you can enter a token, select Use a recovery code. In the pop-up, select Use a recovery code again.

  4. Enter a recovery code and select Turn off 2FA.

    I lost my recovery codes

You'll see a confirmation that 2FA is turned off. You can turn the setting on again in your web browser. Be sure to save your new recovery codes.

When you turn 2FA off and on again, you get new recovery codes, and your old recovery codes won't work. To avoid confusion, delete any old recovery codes.

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