In many cases, you can choose to stay logged in to the Dashlane web app even after closing your browser. To do so, select "Keep me logged in for 14 days" when you sign in to the Dashlane extension. However, in some situations, the option to stay logged in doesn't work. Check the situations in this article to see if any apply to you.
You opened your browser before connecting to the internet
For the stay-logged-in option to work, you need to connect to the internet before opening your browser. If you open the browser while offline, the Dashlane extension may not remember that you've turned this option on. Make sure you're connected to the internet, and then close and reopen your browser.
Your Starter, Team, or Business plan admin has turned on automatic log-out
If you get Dashlane through work, the admin of your plan can turn on an option that logs out plan members when their computer is inactive for a certain period of time. Depending on your admin's setting, the period can be 15, 30, or 60 minutes. Ask your admin if they've turned on this setting.
You've turned on Local unlock for the web app
When you turn on the setting called "Local unlock," you can open the web app with your fingerprint, PIN code, or security key instead of your Master Password. This setting turns off the option to stay logged in for 14 days. When you close and reopen your browser, you're still technically logged in. But we'll ask for your fingerprint, PIN code, or security key when you open Dashlane.
Note: You may need to wait a few seconds for the extension to remember that you have Local unlock turned on.
You've turned on an automatic "clear data" setting in your browser
Some browsers offer an option to clear the "cache" where browser data is stored when you close the browser. If this setting is turned on, we can't keep you logged in when you close your browser. How you turn the clear cache setting off depends on your browser.
Turn off the clear cache setting for these browsers:
You logged out manually
If you log out from the web app or extension, this option turns off automatically. To turn it back on, you'll need to log back in and select the option again.