If you're having problems paying for your Dashlane subscription on our website or updating your payment method in the web version of Dashlane, try these steps:

• Make sure you've installed the Dashlane browser extension and logged in before paying or updating your payment method

  Install the Dashlane browser extension
  Log in to Dashlane

• Check your email spam folder for a verification code, if applicable
• Make sure you enter the correct verification code if you received one
• Try to use a different web browser or an incognito window
• Turn off your VPN if you use one
• Make sure the time settings on your computer or phone are correct
• Try a different payment card if possible

If you still have issues, you can get help. Select Chat in the bottom right of this page.