If you're having problems paying for your Dashlane subscription on our website or updating your payment method in the web app, try these steps:

• Make sure you've installed the Dashlane browser extension and logged in before paying or updating your payment method

  Install the Dashlane browser extension
  Log in to Dashlane

• Try using a different web browser or an incognito window
• Turn off your VPN if you're using one
• Make sure the time settings on your computer or phone are correct
• Try a different payment card if possible

If you're still having problems, you can get help by selecting Chat with bot in the bottom-right corner of this page.