If you're having problems with your Dashlane browser extension in a browser and you have a gray Dashlane D, try these steps to fix the problem:

• If you're using the Dashlane web app on your computer, make sure you have the most recent version of your browser. The latest version usually includes new features and improvements, so updating can sometimes help fix problems encountered when using our app with earlier browser versions.

  See steps for updating these browsers:

  Google Chrome  |  Microsoft Edge  |  Firefox  |  Safari

• Close and then reopen your browser.

• Turn off the extension, then turn the extension back on again, and refresh your browser. See instructions for turning off your extension in these browsers:

  Firefox  |  Safari  |  Microsoft Edge  |  Chrome

• Remove and then reinstall the extension:

  Uninstall the Dashlane browser extension
  Reinstall the Dashlane browser extension