A gray extension is normal in Safari but not in other browsers. If you're having problems with your extension in a browser besides Safari and you have a gray Dashlane D, try these steps to fix the problem:
- Make sure you have the latest version of your browser:
- Close and then reopen your browser.
- Turn off the extension, then turn the extension back on again, and refresh your browser. See instructions for turning off your extension in these browsers:
- Remove and then reinstall the extension:
Contact us if you still have problems using the extension. Make sure to tell us the problem you're having and everything you've tried so far.