A gray extension is normal in Safari but not in other browsers. If you're having problems with your extension in a browser besides Safari and you have a gray Dashlane D, try these steps to fix the problem:
- Make sure you have the latest version of your browser:
- Close and then reopen your browser.
- Turn off the extension, then turn the extension back on again, and refresh your browser. See instructions for turning off your extension in these browsers:
- Remove and then reinstall the extension:
Uninstall the Dashlane extension
Reinstall the Dashlane extension
Contact us if you still have problems using the extension. Make sure to tell us the problem you're having and everything you've tried so far.