If you're having problems with your extension in a browser and you have a gray Dashlane D, try these steps to fix the problem:
- Make sure you have the latest version of your browser:
Firefox | Safari | Microsoft Edge | Chrome
- Close and then reopen your browser.
- Turn off the extension, then turn the extension back on again, and refresh your browser. See instructions for turning off your extension in these browsers:
Firefox | Safari | Microsoft Edge | Chrome
- Remove and then reinstall the extension:
Uninstall the Dashlane extension
Reinstall the Dashlane extension