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Turn off 2FA for a login stored in Dashlane

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Turn off 2FA for a login stored in Dashlane

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If you no longer need to protect a specific login with 2-factor authentication (2FA), you can turn off 2FA for that login. First, turn off 2FA directly on the website or app that you've protected with 2FA. Then, remove 2FA from the login in Dashlane.

Turn on 2FA for a login stored in Dashlane 
Log in to an account stored in Dashlane with 2FA turned on
Overview: 2FA in Dashlane

Step 1: Turn off 2FA on the website or app

Important: Be sure to turn off 2FA on the website or app before you remove 2FA from the login in Dashlane. Otherwise, you risk getting locked out of your account.

  1. Open the website or app that you protected with 2FA and go to its security settings. Look for the 2-factor authentication or 2FA option. You can usually find this option in a section related to Security, Login, Authentication, or Account access. Some websites use Logins and Security or Account security.

    Note: Some websites call 2FA 2-step verification or 2-step authentication. They might also call a 2FA token a code, a security code, or a one-time password (OTP). The support site for the login usually has more information about the 2FA setting.

  2. Turn off 2FA. If the website asks for a 6-digit 2FA token, copy one from the login's details in Dashlane and enter it.
  3. After the website confirms that you've turned off 2FA for the account, log out of the website.

Step 2: Remove 2FA from the login in Dashlane

Select where you want to remove 2FA from the login.
  1. In your web browser, open the login where you turned off 2FA on the website. In the Login details section, select Remove 2FA.
  2. Select Save. Dashlane no longer generates 2FA tokens for this login.

  1. Find the login in Dashlane and select the Edit icon, shown as a pencil. In the 2-factor authentication section, select Remove.

    You can also go to the Tools section of the Android app and select the Authenticator tab. Select the Edit icon, shown as a pencil. Then select the Remove icon, shown as a trash can, for the login you want to remove.

  2. Select Yes, remove 2FA to confirm. Then select the Save icon, shown as a checkmark, to save the login.

  1. Find the login in Dashlane and select Edit. Select the 6-digit 2FA token on the edit page, and then select Remove from Dashlane.

    You can also go to the Tools section of the iPhone app and select the Authenticator tab. Select Edit, and then Remove from Dashlane.

  2. Confirm, and then select the checkmark in the top right of the screen to save changes to the login.

  1. Find the login in Dashlane and select Edit. Select the 6-digit 2FA token on the edit page, and then select Remove from Dashlane.
  2. Confirm, and then select the checkmark in the top right of the screen to save changes to the login.

You can also go to the Tools section of the macOS app and select the Authenticator tab. Select Edit, and then the trash can icon for the login you want to remove. In the pop-up, select Yes, remove login to confirm.

To check the change, log in to the website again. If 2FA is off, the website doesn't ask for a 2FA token.

Removed 2FA in Dashlane before turning it off on the website?

If you removed 2FA from the login in Dashlane before you turned off 2FA on the website, you need a saved backup code to log in. The 2FA tokens from Dashlane stop working when you remove 2FA from the login. The website still requires a token, so use a backup code instead.

  1. On the website, select Can't get a security code? or Lost access to 2FA tokens?
  2. Enter one of the backup codes you saved when you turned on 2FA on the website.
  3. Log in and turn off 2FA on the website.

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