Log in to an account protected by a Master Password

Log in through the Dashlane browser extension pop-up

1. To log in through the Dashlane extension on your computer, select the orange Dashlane D icon in your browser toolbar and select Log in. If you don't see the Dashlane D, you may need to install the extension or pin it to your toolbar.

   Install and pin the Dashlane browser extension

   

2. Enter your login email address in the extension pop-up. Select Continue.

   

   For first-time logins on a new device or when you've turned on 2-factor authentication (2FA), a security check is performed in a browser tab. This security check confirms the request is genuine, so attackers can't fake the process or trick you into a login on a fake website.

   Then, you'll be asked to enter a verification code sent by email or a 2FA token. You have 15 minutes to enter your code or token and complete the process. Select Next.

   If the page doesn't load or takes too long to load, turn off your ad blocker or VPN, or add Dashlane to your allowlist. If you're unable to receive your verification code or 2FA token, check these articles:

   Problems with email verification codes
   Problems using 2FA tokens when logging in to Dashlane

   

3. Enter your Master Password and select Log in.

If the Dashlane D is orange/red, you aren't logged in. If the Dashlane D is green/blue, you're already logged in. You can select the D icon to open the extension and then select Open the web app to open Dashlane in your browser.

Log in to Dashlane in your computer browser

If you have the Dashlane browser extension installed, you can also log in through your computer browser.

1. On our website, select Log in in the top right of the page.

2. Enter your Dashlane login email address and select Next.

   

   If you've already used Dashlane in this browser, your email address might appear when you open the login page. Enter your Master Password and select Log in.

   You can also change the account you use to log in. Select Log in with a different account.

   

   Select the address and then select Use other account. Then enter your email address and select Next.

   

3. For first-time logins on a new device or when you've turned on 2-factor authentication (2FA), a new tab opens to run a security check. This security check confirms the request is genuine, so attackers can't fake the process or trick you into a login on a fake website.

   Then, you'll be asked to enter a verification code sent by email or a 2FA token. You have 15 minutes to enter your code or token and complete the process. Select Next.

   If the page doesn't load or takes too long to load, turn off your ad blocker or VPN, or add Dashlane to your allowlist. If you're unable to receive your verification code or 2FA token, check these articles:

   Problems with email verification codes
   Problems using 2FA tokens when logging in to Dashlane

   

4. Enter your Master Password and select Log in.

Log in to the Dashlane macOS app

1. Open the Dashlane macOS app.

2. Select I already have an account.

   

3. Enter your login email address and select Next.

   For first-time logins on a new device or if you've turned on 2-factor authentication (2FA), the Security check screen appears. Select the checkbox. This security check confirms the request is genuine, so attackers can't fake the process or trick you into a login on a fake website.

   

   Then, enter the verification code sent by email or a 2FA token. You have 15 minutes to enter your code or token and complete the process. Select Next.

   If the page doesn't load or takes too long to load, turn off your ad blocker or VPN, or add Dashlane to your allowlist. If you're unable to receive your verification code or 2FA token, check these articles:

   Problems with email verification codes
   Problems using 2FA tokens when logging in to Dashlane

   

4. Enter your Master Password and select Log in.

Log in to Dashlane on your Android device

Note: You can't use the Dashlane browser extension on a mobile device or tablet—only on your computer.

1. Open the Dashlane app on your Android device.

2. Select I already have an account.

   

3. Enter your login email address and select Continue.

   For first-time logins on a new device or if you've turned on 2-factor authentication (2FA), a security check is performed. This security check confirms the request is genuine, so attackers can't fake the process or trick you into a login on a fake website.

   Then, enter the verification code sent by email or a 2FA token. You have 15 minutes to enter your code or token and complete the process. Select Next.

   If the page doesn't load or takes too long to load, you may need to turn off your VPN or try a different device. If you're unable to receive your verification code or 2FA token, check these articles:

   Problems with email verification codes
   Problems using 2FA tokens when logging in to Dashlane

   

4. Enter your Master Password and select Log in.
5. For first-time logins, you're asked whether you want to turn on biometrics.

Log in to Dashlane on your iPhone/iPad

Note: You can't use the Dashlane browser extension on a mobile device or tablet—only on your computer.

1. Open the Dashlane app on your iPhone or iPad.

2. Select I already have an account.

   

3. Enter your login email address and select Next.

   For first-time logins on a new device or if you've turned on 2-factor authentication (2FA), the Security check screen appears. Select the checkbox. This security check confirms the request is genuine, so attackers can't fake the process or trick you into a login on a fake website.

   Then, enter the verification code sent by email or a 2FA token. You have 15 minutes to enter your code or token and complete the process. Select Next.

   If the page doesn't load or takes too long to load, you may need to turn off your VPN or try a different device. If you're unable to receive your verification code or 2FA token, check these articles:

   Problems with email verification codes
   Problems using 2FA tokens when logging in to Dashlane

   

4. Enter your Master Password and select Next.
5. For first-time logins, you're asked whether you want to turn on biometrics.