When you add a login or make other changes to your data in Dashlane on one device, you can access your data anywhere else you use Dashlane. This process is called "syncing" your data.
How does sync work?
When you add data to Dashlane—a login or a Secure Note, for example—the data is sent from your app to our servers. We store the data on our servers. Any time you log in to another Dashlane app, you download the data from our servers to your device. That way, all the devices where you use Dashlane have the same data.
Important: Your data is always "encrypted" before it's stored on our servers. That means no one can access your data, not even Dashlane employees. The only way to see the data you store in Dashlane is to log in to your Dashlane account with your Master Password.
More about security at Dashlane
Syncing happens in these situations:
- When you make changes to your data on the web app: We update your data on our servers every five minutes, and any changes you've made are available in other places you use Dashlane.
- When you make changes in one of our mobile apps: Your changes are available immediately in other places you use Dashlane.
- When you log in to any app: Changes made since the last time you logged in to Dashlane are available on the device you've just used to log in.
To sync your data on a new device, download any Dashlane apps you don't already have:
Browser extension | iOS or Safari app | Android app
What to do when sync isn't working
If you notice that data is missing from one of your Dashlane apps but not the others, make sure you're using the same email address to log in to Dashlane on all your devices. If you're using different email addresses to log in on different devices, that means you're using different Dashlane accounts. Your data won't sync between these accounts.
Make sure you're using the same account on all devices
To check the email you used to log in, select the app you're using.
Check the email you used to log in to the web app
- Select the Dashlane D in your browser toolbar to open the extension. Select More and then Log out.
- Select the Dashlane D again to open the extension. You'll see the last email address you used to log in to Dashlane in this browser. Make sure this is the same login email address for the account you're using on other Dashlane apps. Check the email address carefully for typos.
- If you want to use a different email address, select the email address that appears. Then select Use another account to enter the email address you want to use.
- Enter your Master Password and select Log in.
Check the email you used to log in to the Android app
- Go to the Settings section in the Dashlane app and select Log out. Then confirm by selecting Yes in the pop-up.
- Enter your email address. Make sure this is the same login email address for the account you're using on other Dashlane apps.
- Select Continue.
- Enter your Master Password and select Log in.
Check the email you used to log in to the iOS app
- Go to Settings, select the Security tab and then Log out.
- Enter your email address. Make sure this is the same login email address for the account you're using on other Dashlane apps.
- Select Continue.
- Enter your Master Password and select Log in.
Check the email you used to log in to the Safari app
- Go to Settings, shown as a gear icon. Select Security and then Log out from this device.
- Select the Dashlane D icon in your browser’s toolbar. In the pop-up, select Open the app.
- Select Log in. Then enter your email address. Make sure this is the same login email address for the account you're using on other Dashlane apps.
- Select Next. Enter your Master Password and select Log in.
The device you just logged in with should now be synced with the most up-to-date data on our servers. If necessary, check other devices to make sure you're using the correct account everywhere you use Dashlane.
Solve sync problems
If your data still isn't syncing after you check that you're using the same email address to log in everywhere you use Dashlane, you may have a problem with sync. Try these steps to fix the problem.
Step 1: Log in to the web app in a private browsing window
- Right-click this link to the web app
- Select the option for opening the link in an Incognito or Private window, depending on your browser.
- Enter your login email address and select Next. You're asked to enter a token or code sent to your email or mobile device.
- Enter the token or code in the Dashlane app and select Log in.
If you've installed Dashlane Authenticator, you'll get a push notification instead of a code or token. Open the Authenticator app and select Accept. - In the main Dashlane app, enter your Master Password and select Log in.
Step 2: Create a test login in the web app in a private browsing window
- Select Logins and then + Add new.
- Name your test login "test web view." You don't need to add any other info.
- Select Save.
- Wait five minutes for your data to sync. You can also go to the My account menu and select Settings and then Sync now to sync immediately.
- Check that you can see the test login in all other Dashlane apps you use.
If the test login is missing in one or more of your apps: Skip to Step 5 and revoke access for the app where the test login is missing.
Step 5: Revoke access for the device with the problem and then sign back in
If the test login isn't missing from any of your apps, move on to step three.
Step 3: Create test logins in your other Dashlane apps
Add test logins in all the apps where you use Dashlane. Select the tabs and follow the steps for each Dashlane app you use.
Create test logins in the web app
- Select Logins and then + Add new.
- Name your test login for the device and browser you're using: "test login PC Chrome," for example. You don't need to add other info.
- Select Save.
- Wait five minutes for your data to sync. To sync immediately, you can go to the My account menu and select Settings and then Sync now. You can also log out and log back in again.
- Right-click on this link to the web app
- Select the option for opening the link in an Incognito window or a Private window, depending on your browser.
- Check that your test login is visible in the web app when opened in a private browsing window.
Create test logins in the Android app
- Select Home, then + Add new, and then Logins. Then select Add login.
- Name your test login for the device you're using: "test login Android," for example. You don't need to add other info.
- Select the save icon, shown as a checkmark.
- Wait five minutes for your data to sync. To sync immediately, go to the Settings menu, select General, scroll down, and select Sync now. You can also log out and log back in again.
- Right-click on this link to the web app
- Select the option for opening the link in an Incognito window or a Private window, depending on your browser.
- Check that your test login is visible in the web app when opened in a private browsing window.
Create test logins in the iOS app
- Select Home, then the plus (+) icon, and then Add login.
- Name your test login for the device you're using: "test login iOS," for example. You don't need to add other info.
- Select Next and then Save.
- Wait five minutes for your data to sync. To sync immediately, go to the Tools section and access the Sharing Center. You can also log out and log back in again.
- Right-click on this link to the web app
- Select the option for opening the link in an Incognito window or a Private window, depending on your browser.
- Check that your test login is visible in the web app when opened in a private browsing window.
Create test logins in the Safari app
- Select Home, then the plus (+) icon, and then Add login.
- Name your test login for the device you're using: "test login Safari," for example. You don't need to add other info.
- Select Next and then Save.
- Wait five minutes for your data to sync. To sync immediately, go to the Dashlane Sync menu and select Sync now. You can also log out and log back in again.
- Right-click on this link to the web app
- Select the option for opening the link in an Incognito window or a Private window, depending on your browser.
- Check that your test login is visible in the web app when opened in a private browsing window.
If you don't see your test login in the web app in a private browsing pop-up, the app where you created the test login isn't syncing to our servers. Complete Steps 4 and 5.
Step 4: Back up your data from the app that's having the problem
If possible, export your data from the app having the problem to a CSV file or a secure DASH file. After you fix the problem, you can import the file to Dashlane to add any missing items to your account.
More about backing up and restoring your data
You can only export data from the web app or the Android mobile app. If you have a sync problem with the iOS (Apple) mobile app or the Safari app and notice that you have data saved only on that device, contact Customer Support.
Step 5: Revoke access for the device with the problem and then sign back in
You can usually fix sync problems by removing the device with the problem from your list of authorized devices and then signing in again. You can manage synced devices in the web app or the Android or iOS mobile apps.
Revoke access for a web app device and browser
- In the My account menu, select Settings.
- Select Manage activity.
- Select X for the device that's having the problem.
- Select De-authorize to confirm.
Revoke access for an Android device
- Select Settings in the side menu.
- Select Security and then Manage activity.
- Select the device with the problem, and then select Remove device.
- Select Remove device again to confirm.
Revoke access for an iOS device
- Go to Settings.
- Select Security and then Manage activity.
- Select Edit. Then select the device that's having the problem, and select the trashcan icon.
- Select Remove to confirm.
Note: You can't de-authorize the app that you're currently using. So, you must complete this process on a device and browser other than the one with the sync problem. If you're having problems de-authorizing your device, open the web app in a private window and complete the steps from there.
After you've de-authorized the device with the sync problem, sign back in on that device. Create new test logins to see if you're still having a sync problem on that device.
If you still have sync problems after completing these steps, contact Customer Support. Make sure to give us as much information as possible, including where you're having the problem and all the steps you've taken to solve it.
Common questions about sync
How do I manage synced devices?
You can see which devices are authorized to sync your Dashlane data by going to the web app. In the My account menu, select Settings and then Manage activity.
If you want to stop us from syncing your data with a specific device, you can revoke the device's access to your account. Select X for the device you want to revoke. The next time you log in to Dashlane on that device, you need to authorize the device by entering a code or token sent to your email or mobile device.
I have duplicate logins after syncing. What do I do?
Sometimes sync problems can cause you to see duplicate logins in your Dashlane account. Make sure to clean up any duplicate logins because they can cause problems with Autofill. If you continue to see duplicate logins after syncing, contact Customer Support.