How to sync my data between all my devices

You can install Dashlane on several devices – computers, phones or tablets – and securely sync all your data across each device. This feature is part of the Premium subscription and is not available to Free users.

Important: You need to use the same registered e-mail address on all your devices for them to sync.

How does Sync work?

Simply add or edit your data in your Dashlane account and this will automatically sync to your account on all your devices. This is the case if you have enabled Sync on your devices.

If you choose to disable Sync, then your data will be deleted from our servers and it will only be stored locally on your computer. Please remember to make regular backups in case there's a problem with your computer.

To change your sync settings, go to the Preferences menu and then to the Sync tab. You can slide the button to enable or disable Sync for your account.

If you're hesitant to use our sync function, please refer to our security and privacy page. You should know that your data is encrypted on our servers and the application uses your master password to decrypt this data locally on your computer or device, meaning that this data is useless without your master password.

Note that you cannot choose to sync data partially. You have to either have sync ON completely and sync all your data or turn it OFF and have none of your data syncing.

How to access my account on a new device

You can install Dashlane for free on all your devices. Simply download it from our site or from the Google Play Store for your Android device or from the App Store on your iPhone or iPad. Please click here to check the minimum requirements to install Dashlane.

Then for instructions on how to authenticate Dashlane on a new device, please click here.

Managing your multiple devices

To manage multiple devices after adding them, go to dashlane.com/ and click Log in in the top right corner to sign in and access the Web application. The Web app can also be reached directly here: app.dashlane.com/

Here you can see all your authorized devices in the Your Devices section. Click on a device and you will be able to change the name or revoke the access to your account from this device. This means that you will need to enter a new security code – sent to your e-mail address or generated by your Two-Factor Authentication app – in order to access your account from that computer again.

Find out more about the Web app here:

What is the Web app and what can it do?

And how to manage your authorized devices here:

How can I manage my authorized devices?

Troubleshooting Sync issues

Making sure that all devices are connected to the same Dashlane account

If you have a Premium account, but your data does not sync at all between all your devices, it may be that they do not all use the same registered e-mail address to log in to Dashlane. You need to use the exact same e-mail to log in to all your devices. If you use another e-mail address, Dashlane will consider that you are a different user and will not sync data with that account.

Please check that there is no mistake in your e-mail address on any of your device. To check what e-mail address you are using, log out of your Dashlane account by selecting File → Log out (on Windows and macOS) or by going to Settings → Log out (on iOS and Android).

Note that the registered e-mail address cannot be changed in Dashlane. If you have changed your contact e-mail address in Dashlane preferences, you must use your registered e-mail address in order to log in to your account.

If one of your device uses a different e-mail address and does not sync, here is how to sign in using the right e-mail address:

Windows or macOS

1. Log out of your Dashlane account (if you are logged in at the moment) to bring up the log-in window;
   1. On Windows: File > Log out.
   2. On macOS: Dashlane menu > Log out.
2. Click inside the Email field and delete its content;
3. Enter the right e-mail address used for your Premium subscription in the Email field then enter your master password and click on Log in;
4. If the device is not yet authorized to access this account, a security code will be required to prove you are the owner of the account – these codes are either sent by e-mail or generated by your Two-Factor Authentication app if you enabled Two-Factor Authentication;
5. Copy the security code onto this window and log in: your account data will be downloaded from our servers and deciphered using your master password. All your computers will now sync all together! 

A step-by-step guide to use a Dashlane account on a computer can be found here: Adding a new device to your Dashlane account.

iOS or Android

1. Log out of your Dashlane account (if you are logged in at the moment) to bring up the log-in window;
   1. On Android: go to the app settings, scroll down to the bottom and tap Log out.
   2. On iOS: go to the Settings section, tap the Security tab and then tap Log out.
2. Delete the content of the Email / Dashlane ID field and enter your e-mail address here. Then enter your master password and tap on Log in;
3. If the device is not yet authorized to access this account, a security code will be required to prove you are the owner of the account – these codes are either sent by e-mail or generated by your Two-Factor Authentication app if you enabled Two-Factor Authentication;
4. Copy the security code onto this window and log in: your account data will be downloaded from our servers and deciphered using your master password. All your computers will now sync all together!

If all your devices are using the same registered e-mail address but still do not sync, please refer to the following paragraph.

Figuring out where the sync issue lies

If all your devices are using the same registered e-mail address but still do not sync, please log in to the Web app and check if your data are synced there. If you do not see any data in the Web app, it means that no data ever synced to our servers. In that case, please check that Dashlane can access your network properly and is not blocked by a firewall or a proxy.

As long as the global sync setting is ON in your Dashlane app's preferences, there is no way that all your devices will have a sync issue at the same time (sync issues being quite rare to start with). Therefore, here is how to determine which of your devices is actually having a sync issue:

1. Log into your Dashlane account on the Web App and check that your data is showing there;
2. Log into your Dashlane account on your different devices and add a different "dummy" password/secure note on each of them;
3. Trigger a sync on your devices;
   1. On Windows and macOS: click the Sync menu and then Sync now or press F5.
   2. On Android: go to the app's settings, scroll down and tap Sync now.
   3. On iOS: go to the Contacts section and access the Sharing Center (this should trigger a sync).
4. Trigger a sync on the Web App by clicking the cogwheel at the bottom left of the window and then Sync now in the menu that will open on the right;
5. Check which "dummy" passwords/secure notes have successfully synced to the Web App and you will be able to determine which device is not syncing properly.

Once you have identified the source of the sync issue, you can continue to the next step below.

Fixing the sync issue

Fixing a sync issue can be a bit complex and requires performing actions that have an impact on both your local encrypted data file and the encrypted backup we store on our servers. It is a risky procedure that might result in the partial or full loss of your data if the wrong set of actions is performed.

Therefore, we strongly recommend contacting our Support team by using the green button at the bottom of this page in order to get the appropriate help. Please provide as much information as you can on the result of your tests when you create the support ticket. It will help us in providing the right instructions to fix your issue as quickly as possible.

I have duplicate items in my account. What happened?

If you find that you have duplicate entries in your Dashlane account after syncing your devices, there might have been a problem with Sync. This may happen if you had sync enabled on one device and disabled on your second device or switched Sync on and off several times in a row. Here is the golden rule for syncing your Dashlane account across several devices:

When you disable Sync on one or all of your devices and then turn it on again, there's a strong chance you will end up with duplicates. The best practice is to either leave the Sync enabled to use Dashlane across all your devices or to leave Sync disabled if you want to just use it on one device and keep your data locally on this device.

You can find out more about how to delete duplicates here:

How to select and edit multiple credentials at the same time?