These instructions require your current Master Password so that you can make a change. If you've forgotten your Master Password, check out our troubleshooting steps:
I forgot my Master Password
Members of professional plans who use single sign-on (SSO) don't have a Master Password to change. SSO means you use one login application to access Dashlane and other work accounts. Instead of a Master Password, you use your regular work password to log in to Dashlane. If you don't know whether you have SSO, ask your manager or plan admin.
Your Master Password is the only password you need to remember when using Dashlane. And the most important thing you can do to keep your account secure is to create a strong Master Password.
How does Dashlane measure password strength?
Cybercriminals who steal your data aren't trying to figure out your passwords—their computers are. They may gain your passwords by automating brute-force attacks, a hacking method that uses trial and error to determine passwords.
If your Master Password could be easily worked out by someone else, Dashlane considers it weak.
Dashlane judges the strength of passwords against over 30,000 of the most common passwords, dictionary words, names, keyboard patterns, dates, and more. The open-source method Dashlane uses is called “ZXCVBN." ZXCVBN is the algorithm behind most password strength meters you see when you create new passwords.
Although we don’t have specific requirements for Master Passwords, the ZXCVBN algorithm evaluates how secure your password is when you create it.
The algorithm looks for patterns that cybercriminals might use to guess the password and gives it a score from 0 to 4, with 4 being the strongest. If your password gets a score of 2 or lower, it's considered weak and easy for someone to figure out. Dashlane will then suggest ways to make it more secure, like adding an uncommon word.
Test the strength of passwords
Blog: Dashlane's ZXCVBN guidance helps you create stronger Master Passwords
You want a Master Password that is long, unique, and difficult to guess. If you think you have a weak or easy-to-guess Master Password, you can change it anytime. Remember to make your Master Password as strong as possible
More about the Dashlane Master Password
Before you start
When you change your Master Password, you're changing it for all the devices where you use Dashlane. Devices include phones, tablets, and each computer browser you use like Chrome, Firefox, Safari, Brave, and Edge. Before you change your Master Password, review this information:
- Dashlane logs you out of all devices when you change your Master Password. You need to log in to each device with your new Master Password. We'll authenticate a device again by sending a new verification code to the email address or phone you use with your Dashlane account.
Use Dashlane on a new device - When you change your Master Password, your account recovery key is no longer valid. You need to generate a new key and store it in a safe place.
Set up your account recovery key - We also turn off the Biometric recovery setting when you change your Master Password. If you want to be able to reset your Master Password with your face or fingerprint, you need to turn on this setting again.
Reset your Master Password with biometric recovery on your mobile device - Before you create a new Master Password, we recommend you back up your data in a secure DASH file. Then if you forget your new Master Password, you have another way to recover your data.
Back up your data - If you use special symbols for more security, make sure you select symbols that are available on all devices that you'll need to use to access Dashlane.
Change your Master Password in the web app
- Make sure you have a working internet connection. Log in to your Dashlane account with your current Master Password.
- In the My account menu, select Settings.
- In the panel, select Security Settings and then Change Master Password.
- Enter your current Master Password, and then enter and confirm your new Master Password. Enter the verification code you receive in your contact email address. If you have 2FA turned on, you'll be asked to enter a 2FA token.
We update your account with your new Master Password, which can take up to a minute. Keep the page open until the process is complete.
If you receive the message: Encrypting your data with this Master Password, and the page won't load, close the tab. Then try logging in from another device to see if your new Master Password works.
You can also ask our chatbot for help. To start a conversation, select the chat icon in the bottom-right corner.
Change your Master Password in the Android app
- Make sure you have a working internet connection. Log in to your Dashlane account with your current Master Password.
- In the menu, select Settings, then Security, and then Change Master Password.
- Enter your current Master Password, and then enter and confirm your new Master Password.
We update your account with your new Master Password, which can take up to a minute.
Change your Master Password on the iPhone app
- Make sure you have a working internet connection. Log in to your Dashlane account with your current Master Password.
- In the bottom menu, select Settings.
- Then select Security and then Change Master Password.
- Enter your current Master Password, and then enter and confirm your new Master Password.
We update your account with your new Master Password, which can take up to a minute.
Want to learn other ways to keep your account secure? Check out our tips: