Note: The steps described below for Windows and macOS involve our desktop applications. Indeed, the secure backup import/export feature is not yet available in our new web app. Please refer to this article for more information on what features to look out for on the web app. If you do not have the desktop app installed and need to use the secure backup feature on a computer, please click here to download the app.
When transferring your data to a brand new account, or resetting your existing account, you will first want to back up your data. Below are instructions for how to export your data and how to restore your data from a backup.
You cannot currently choose which parts of your data will be exported. Your export will include all of your data.
Note that it is currently only possible to create a backup on Windows, macOS and Android.
Contents
Before starting
Note that you can change the name of the export file and move it wherever you need to in order to restore your data. If you prefer to print and keep a hard copy of your data, you can also export it in Excel or CSV format (on Windows and macOS only). If you do so, remember to keep this in a safe place!
If your account is linked to a business plan and Smart Space Management is enabled, any passwords that are enforced under the Company Space will not be exported. We advise you to speak with your admin before resetting your account. Users on a Dashlane Business plan with SSO enabled are currently only able to use an Android device to perform a backup.
Also note that if you are part of a Dashlane Business plan with SSO enabled, as you do not have a Master Password, you will be asked to authenticate with SSO, or else your biometrics if you previously have enabled the Biometric unlock feature.
Backing up your data
On Windows
- Launch Dashlane and log in to your account
- Select File > Export data > Dashlane secure archive from the top menu
- Enter your Master Password, if required
- Save the file in a safe place
On macOS
- Launch Dashlane and log in to your account
- Select File > Export > Dashlane secure archive from the top menu (or press ⌘ + ⇧ + S)
- Enter your Master Password, if required
- Save the file in a safe place
On Android
- Launch Dashlane and log in to your account
- Select Settings > General > Export your Vault from the Menu tab on the left
- Enter your Master Password to authenticate yourself, and then choose a password to encrypt the backup. Remember that you will need this password to decrypt the file!
- Save the file in a safe place
Restoring your data from a backup
Restoring your data from a backup can only be done on Windows, macOS and Android.
When importing a backup file, all the data that were previously saved in your account at the moment the backup was made will be imported into your account. It is not possible to import only some of the data.
We recommend that you restore your backup file into a new, empty account, otherwise you may end up with duplicates. If you would like to reset your account and start over before importing a backup file, please refer to this article and follow the instructions for someone who has forgotten their Master Password.
On Windows
- Open Dashlane and log in to your account
- In order to avoid duplicates, make sure your account does not contain any data which may be at the same time in your account and in your backup file
- Select File > Import Data > Dashlane secure archive from the top menu
- Select the file that you previously exported
- Enter the Master Password used to encrypt the backup file (i.e. the Master Password you had on your account at the time you exported the file)
On macOS
- Open Dashlane and log in to your account
- In order to avoid duplicates, make sure your account does not contain any data which may be at the same time in your account and in your backup file
- Select File > Import > Dashlane secure archive from the top menu (or press ⌘ + ⇧ + O)
- Select the file that you exported previously
- Enter the Master Password used to encrypt the backup file (i.e. the Master Password you had on your account at the time you exported the file)
On Android
- Launch Dashlane and log in to your account
- In order to avoid duplicates, make sure your account does not contain any data which may be at the same time in your account and in your backup file
- Select Settings > General > Restore your Vault or Import Passwords > From an encrypted backup file from the Menu tab on the left
- Select the file that you exported previously
- Enter the password you used to encrypt the backup file
