How to export or back up your Dashlane account

If you want to transfer your data to a new account or reset your existing account, you will need to export and back up your data first. Below are instructions for how to export your data and restore your data from a backup.

Creating a backup of your data

It is currently only possible to create a backup on Windows, macOS and Android.

Note that if your account is linked to a business plan and Smart Space Management is enabled, any passwords that are enforced under the Company Space will not be exported. We advise you to speak with your admin before resetting your account. Users on a Dashlane Business plan with SSO enabled are currently only able to use an Android device to perform a backup.

To create a backup of your data:

On Windows

1. Launch Dashlane and log in to your account
2. Select File > Export data > Dashlane secure archive from the top menu
3. Enter your Master Password, if required
4. Save the file in a safe place

On macOS

1. Launch Dashlane and log in to your account
2. Select File > Export > Dashlane secure archive from the top menu (or press ⌘ + ⇧ + S)
3. Enter your Master Password, if required
4. Save the file in a safe place

On Android

1. Launch Dashlane and log in to your account
2. Select Settings > General > Export your Vault from the Menu tab on the left
3. Enter your Master Password to authenticate yourself and choose a password to encrypt the backup
4. Save the file in a safe place

Your whole account is exported in the process. It is not possible for now to export only part of your data.

You can move the file wherever you like and restore your data from this backup on either Windows, macOS or Android. The name of the file can also be changed.

To be able to export your vault you will first be prompted to authenticate and enter your Master Password, and it is only then, that you can choose a password to encrypt your backup.

Note that if you are part of a Dashlane Business plan with SSO enabled, as you do not have a Master Password, you will be asked to authenticate with SSO, or else your biometrics if you previously have enabled the Biometric unlock feature.

Remember that to decrypt your backup, you will need the password you used to encrypt it.

If you prefer to print it to keep a hard copy of your data, you can also export it in Excel or CSV format (on Windows and macOS only). If you do so, remember to keep this in a safe place!

Restoring your data from a backup

Restoring your data from a backup can only be done on Windows, macOS and Android.

When importing a backup file, all the data that were previously saved in your account when the backup was exported are imported into your account. It is not possible to select which data to import.

We recommend to restore your backup file into a new and clean account, otherwise you may end up with duplicates. If you would like to reset your account and start over before importing a backup file, please refer to this article.

On Windows

1. Open Dashlane and log in to your account
2. In order to avoid duplicates, make sure your account does not contain any data which may be at the same time in your account and in your backup file
3. Select File > Import Data > Dashlane secure archive from the top menu
4. Select the file that you previously exported
5. Enter the Master Password used to encrypt the backup file (i.e. the Master Password you had on your account at the time you exported the file)

On macOS

1. Open Dashlane and log in to your account
2. In order to avoid duplicates, make sure your account does not contain any data which may be at the same time in your account and in your backup file
3. Select File > Import > Dashlane secure archive from the top menu (or press ⌘ + ⇧ + O)
4. Select the file that you exported previously
5. Enter the Master Password used to encrypt the backup file (i.e. the Master Password you had on your account at the time you exported the file)

On Android

1. Launch Dashlane and log in to your account
2. In order to avoid duplicates, make sure your account does not contain any data which may be at the same time in your account and in your backup file
3. Select Settings > General > Restore your Vault or Import Passwords > From an encrypted backup file from the Menu tab on the left
4. Select the file that you exported previously
5. Enter the password you used to encrypt the backup file