When transferring your data to a new account or resetting your existing account, you first need to back up your data. This article shows you how to export your data and restore your data from a backup. Note that you cannot choose which parts of your data will be exported. Your export will include all your data.
Back up your data
You can create and export a secure backup file on the following platforms:
Currently, you can't create and export a secure backup from the new Dashlane app for Safari users or the iOS app.
If you want to print and keep a hard copy of your data, you can export it in Excel or CSV format on Windows and macOS only. If you do so, remember to keep this in a safe place!
Users on a Dashlane Business plan with Single Sign-On (SSO) can perform a backup only from the web app or an Android device. In this case, because you do not have a Master Password, you'll be asked to authenticate with SSO or biometrics (from Android) if you previously enabled the Biometric unlock feature.
Web app export
Prerequisites
To use this feature, you need to be running version 6.2130.0 or above of the Dashlane extension. For business users, this feature is available in version 6.2134.1 or above of the Dashlane extension.
This feature is compatible with the following browsers:
How to export using the web app
- Launch the Dashlane web app.
- Go to My Account in the bottom left corner of the page and select Export Data.
- If required, enter your Master Password and click Unlock to access your secure data.
- Under DASH: Dashlane Secure Archive, click Export to DASH.
- When prompted, create a unique password to encrypt the file. Make sure to remember this password because you'll need it to decrypt the file!
- Confirm your password and click Export data to download an encrypted DASH file of your data.
Note: If you're using a business account with Smart Space Management enabled, this process will export only data saved in your Personal space. It will not export data saved in your company space even if it's not enforced to be there by your account admin.
Windows desktop app export
- Launch the Dashlane desktop app and log in to your account.
- Select File > Export data > Dashlane secure archive from the top menu.
- Enter your Master Password if required.
- Save the file in a safe place.
Note: If you're using a business account with Smart Space Management enabled, this process will not export data enforced under the company space.
macOS Dashlane - Legacy desktop app export
Note: If you're using the new Dashlane app for Safari, please export your data using the web app.
- Launch the Dashlane - Legacy desktop app and log in to your account.
- Select File > Export > Dashlane secure archive from the top menu (or press ⌘ + ⇧ + S).
- Enter your Master Password if required.
- Save the file in a safe place.
Note: If you're using a business account with Smart Space Management enabled, this process will not export data enforced under the company space.
Android export
- Launch Dashlane and log in to your account.
- Select Settings > General > Export your Vault from the Menu tab on the left.
- Enter your Master Password to authenticate yourself, and then choose a password to encrypt the backup. Remember that you will need this password to decrypt the file!
- Save the file in a safe place.
Restore your data from a backup
You can import and restore your data from a secure backup file from the following platforms:
Currently, you cannot import a secure backup from the web app, the new Dashlane app for Safari users, or the iOS app. Although the import feature is not yet available in our new web app, it will be soon! Please read about what features to look out for on the web app.
Note: The steps for Windows and macOS involve our desktop apps. If you do not have the desktop app installed and need to use the import feature on a computer, please download the desktop app.
When importing a backup file, please note the following:
- You can change the exported file name and move it wherever you want to restore your data.
- This process will import all the data saved in your account when you created the backup. It is not possible to import only a portion of the data.
- We recommend that you restore your backup file to a new, empty account. Otherwise, you might end up with duplicates. If you prefer to reset your account and start over before importing a backup file, please follow these instructions for someone who has forgotten their Master Password.
Windows desktop app import
- Launch the Dashlane desktop app and log in to your account.
- To avoid duplicates, make sure your account does not contain data that might also be in your backup file.
- Select File > Import Data > Dashlane secure archive from the top menu.
- Select the file that you previously exported.
- Enter the Master Password used to encrypt the backup file. That password is either 1) the Master Password you had on your account when you exported the file from the desktop app on Windows or macOS or 2) the password you created when exporting the file from the web app or Android.
macOS Dashlane - Legacy desktop app import
Note: If you're using the new Dashlane app for Safari and need to use the import feature on a computer, please download the desktop app.
- Launch the Dashlane - Legacy desktop app and log in to your account.
- To avoid duplicates, make sure your account does not contain data that might also be in your backup file.
- Select File > Import > Dashlane secure archive from the top menu (or press ⌘ + ⇧ + O).
- Select the file that you exported previously.
- Enter the Master Password used to encrypt the backup file. That password is either 1) the Master Password you had on your account when you exported the file from the desktop app on Windows or macOS or 2) the password you created when exporting the file from the web app or Android.
Android import
- Launch Dashlane and log in to your account.
- To avoid duplicates, make sure your account does not contain data that might also be in your backup file.
- Select one of the following from the Menu tab on the left:
- Settings > General > Restore your Vault
- Import Passwords > From an encrypted backup file
- Select the file that you exported previously.
- Enter the password you used to encrypt the backup file.
