How to uninstall Dashlane

On macOS

If you installed Dashlane from our site

Please follow these 3 steps:

1. Open the Dashlane application and select Help > Uninstall Dashlane… in the menu bar at the top of the screen. This will open a new window.

• If you cannot do this because you do not see this menu in the Dashlane application, it means that you have installed Dashlane from the Mac App Store and not from our site. Click here to see how to uninstall the Mac App Store version. Otherwise, proceed with the next steps. 

2. A dialog window will appear confirming that you want to uninstall Dashlane. If you wish to have all your data for Dashlane deleted from this computer, check the box there. If you check this box, all your credentials and passwords, secure notes and personal information will be deleted from this computer.

If you have a Free account (without Sync) or if you disabled sync on your devices, you will permanently lose all of your data if you uninstall Dashlane.

• Click here to learn more about how to export your data. If Sync is enabled (which requires a Premium account), your encrypted data will still be saved on our servers and will be restored the next time you install Dashlane.

3. When you are ready, click Uninstall.

Click here if you want to download Dashlane again from our site.

If you installed Dashlane from the Mac App Store

Please follow these 5 steps:

1. Quit all open browsers.

2. Open the Dashlane application and select Dashlane > Manage browser extensions… in the menu bar at the top of the screen. A new window will open.

3. Deselect all the browsers on that window and click Install to validate. This will remove the Dashlane extensions from all your browsers.

4. Then go to the Applications folder on your hard drive and move Dashlane to the trash.

5. Restart your computer to make sure all processes are stopped and empty your trash.

If you have a Free account (without Sync) or if you disabled sync on your devices, you will permanently lose all of your data if you uninstall Dashlane.

Click here to learn more about how to export your data. If Sync is enabled (which requires a Premium account), your encrypted data will still be saved on our servers and will be restored the next time you install Dashlane.

Click here if you want to download Dashlane again from the Mac App Store.

Additional steps for Safari and Chrome

When Dashlane is first launched, it installs extensions in your browsers so that your data can be auto-filled while browsing. If you only delete the Dashlane application, the extensions and some items may remain on your computer. This is why we recommend to follow these steps to make sure that all traces of Dashlane are removed from your computer.

Uninstalling the Dashlane Extension from Safari

If you used Dashlane in Safari, you may need to uninstall the extension manually. To do this, open Safari, then select Safari > Preferences in the menu bar at the top of the screen and then go to the Extensions panel. Lastly, select Dashlane in the list and click on Uninstall.

I've uninstalled Dashlane, but the extension is still showing in Chrome

If the extension for Dashlane is still in your Chrome toolbar, you may need to uninstall the extension manually. To do this, right-click the Dashlane icon in Chrome > Remove from Chrome... > Remove.

Alternately, you can also open Chrome, then select Window > Extensions in the menu bar at the top of the screen. Then click on the trash icon next to Dashlane in the list to uninstall it.

I no longer have Dashlane installed, or Dashlane won't open

If you cannot follow any of the steps above because you do not have the Dashlane application anymore on your computer, click here to download Dashlane from our site and install it again.

If you cannot follow any of the steps above because Dashlane does not open anymore on your computer, then:

Open a Finder window instead, and select Go > Go to Folder… in the menu bar at the top of the screen.

Copy and paste the following path in the pop-up window that opened: /Applications/Dashlane.app/Contents/Executables

Click Go.

In that folder, open the application named Uninstall Dashlane.app. This will open a new window. Then, continue to follow the steps listed earlier in this section.

On Windows

There are 2 ways to uninstall Dashlane from your Windows PC: either from the Settings menu, or the Start menu.

From the Settings menu

Please follow these 4 steps:

1. To remove Dashlane from your computer, go to your Settings and then to the Apps section.

2. From there, you can uninstall Dashlane by first clicking on it in the list of programs, clicking Uninstall, and then clicking Uninstall again in the alert that pops up, as seen in the photo below.

3. The confirmation window (see below) will then ask you if you also want to delete all your personal data on that computer. If you wish to have all your data for Dashlane deleted from this computer, check the box there. If you check this box, all your credentials and passwords, secure notes and personal information will be deleted from this computer.

If you have a Free account (without Sync) or if you disabled sync on your devices, you will permanently lose all of your data if you uninstall Dashlane.

Click here to learn more about how to export your data. If Sync is enabled (which requires a Premium account), your encrypted data will still be saved on our servers and will be restored the next time you install Dashlane.

4. To continue, click Uninstall.

From the Start menu

Click the Windows icon to open your Start menu, right-click the Dashlane icon, and click on Uninstall. Then follow steps 3 and 4 in the previous section.

Click here if you want to download Dashlane again from our site.

I keep getting an error message saying that one of my browsers is still open when it's not

This may happen for browsers that use many background processes, which still run after you close all windows. You can try restarting your computer and uninstall Dashlane immediately, before opening any browsers.

If this does not work, press CTRL + SHIFT + ESC simultaneously and check if there is any browser process still running. If you see chrome.exe still running, try the following steps:

Go to the Settings in Chrome by visiting this address: chrome://settings/

Click on Show Advanced Settings at the bottom of the page.

In the section Background apps, uncheck the option to Continue running background apps when Google Chrome is closed.

Then close all Chrome processes from your Task Manager (using CTRL + SHIFT + ESC) and restart your computer.

On iOS

Note that when deleting Dashlane from your iOS device, all of your passwords, secure notes, and other data will be deleted at the same time.

If you have a Free account (without Sync) or if you disabled Sync on your devices, do not delete the app from your iOS device. You will permanently lose all of your data.

Click here for additional information about how your data is saved in iOS. If Sync is enabled (which requires a Premium account), your encrypted data will still be saved on our servers and will be restored the next time you install Dashlane.

Click here for more information on how to check if your data is synced before deleting Dashlane from your iOS device.

To uninstall Dashlane on iOS:

1. Locate the Dashlane app on the main iOS home screen.
2. Hold your finger on the icon until it starts to move.
3. Tap the X that appears at the top left corner of the icon.

Click here if you want to download Dashlane again from the iOS App Store.

On Android

Note that when deleting Dashlane from your Android device, all your data, passwords, secure notes will be deleted at the same time.

If you have a Free account (without Sync) or if you disabled Sync on your devices, do not delete the app from your Android device. You will permanently lose all of your data.

Click here for more information on how your data is saved in Android. If Sync is enabled (which requires a Premium account), your encrypted data will still be saved on our servers and will be restored the next time you install Dashlane.

To delete the application from your Android phone, please follow these steps:

1. Locate the Dashlane app icon.
2. Hold your finger on the icon until it becomes bigger.
3. Move it to the Uninstall field at the top right of the screen.

You can also do this through the settings:

1. Navigate to your device Settings. In the settings menu, you will see a listing of all the settings that you can change. Select Applications or Apps in the list.
2. In the menu to manage your applications, you will see a list of all your installed applications.
3. Press on Dashlane here.
4. A screen will appear that will give some details about the app, including how much storage the app consumes, how much of information is stored in your cache file and any default launch settings.
5. Press the Uninstall button here. This will begin to delete the app from your device.

Click here if you want to download Dashlane again from the Google Play Store.