How to uninstall Dashlane

Uninstall the browser extension

On Google Chrome

You have two ways to remove the Dashlane extension from Chrome:

• Right-click the D extension icon in the browser's toolbar and select Remove from Chrome.
• Go to the extension management page in Chrome and click the Remove button in the Dashlane extension frame.

  

On Mozilla Firefox

You have two ways to remove the Dashlane extension from Firefox:

• Right-click the D extension icon in the browser's toolbar and select Remove Extension.
• Go to the extension management page in Firefox, click the three dots in the Dashlane extension frame, and select Remove.

  

On Safari

How you remove the Dashlane extension from Safari depends on which app you're using.

If you're using the Dashlane - Legacy desktop app

• The legacy Safari extension is part of the Dashlane - Legacy desktop app. Therefore, the only way to remove it from Safari is to uninstall the legacy desktop application from the macOS computer. Otherwise, you disable it from the Extension management page by clearing the corresponding checkbox.

If you're using the Dashlane for Safari - Legacy app

1. While on Safari, go to Preferences and select the Extensions tab.
2. On the window that pops up, uncheck Dashlane for Safari - Legacy and select Uninstall.
3. Select Show in Finder to go to the Applications folder.
4. Right-click (or Control + click, depending on your settings) Dashlane for Safari - Legacy and select Move to Trash. As an alternative option, you can drag the app to the Trash.

   

If you're using the NEW Dashlane app for Safari

1. While on Safari, go to Preferences and select the Extensions tab.
2. On the window that pops up, uncheck Dashlane and select Uninstall.
3. Select Show in Finder to go to the Applications folder.
4. Right-click (or Control + click, depending on your settings) Dashlane, and select Move to Trash. As an alternative option, you can drag the app to the Trash.

   

On Microsoft Edge

You have two ways to remove the Dashlane extension from Edge:

• Right-click the D extension icon in the browser's toolbar and select Remove from Microsoft Edge.
• Go to the extension management page in Edge and click Remove in the Dashlane extension frame.

  

Uninstall the app on iOS

Before deleting the app

Before deleting the app, we strongly recommend verifying your data is syncing with our servers.

To verify your data is syncing:

1. Go to the web app and log in to your Dashlane account.
2. Check that your saved Passwords, Secure Notes, IDs, Sharing Items, and payments look correct.

If you do not see your current passwords and Secure Notes on our web app, do not delete the Dashlane app from your device. You will not be able to load your data back into Dashlane when you reinstall the app on your device. If you think reinstalling the app is the only way to solve your problem, please contact us to look for an alternative solution.

To delete the app from your iOS device, please follow these steps.

1. On the main iOS home screen, locate the Dashlane app icon.
2. Hold your finger down on the icon until a menu opens.
3. Select Remove App.

You can always download Dashlane from the iOS App Store again.

Uninstall the app on Android

Before deleting the app

Before deleting the app, we strongly recommend verifying your data is syncing with our servers.

To verify your data is syncing:

1. Go to the web app and log in to your Dashlane account.
2. Check that your saved Passwords, Secure Notes, IDs, Sharing Items, and payments look correct.

If you do not see your current passwords and Secure Notes on our web app, do not delete the Dashlane app from your device. You will not be able to load your data back into Dashlane when you reinstall the app on your device. If you think reinstalling the app is the only way to solve your problem, please contact us to look for an alternative solution.

To delete the app from your Android device, please follow these steps.

1. Locate the Dashlane app icon.
2. Hold your finger on the icon until it becomes bigger.
3. Move it to the Uninstall field at the top right of the screen.

You can also do this through the settings:

1. Navigate to your device Settings and select Applications or Apps.
2. In the menu to manage your applications, select Dashlane. A screen appears that provides details about the app, including how much storage the app consumes, how much information is stored in your cache file, and any default launch settings.
3. Select Uninstall.

You can always download Dashlane from the Google Play Store again.

Uninstall the legacy desktop app on macOS

IMPORTANT: This information applies to Dashlane's desktop apps, which are no longer available.

If you installed Dashlane from our website

As long as you see all of your stored data when logged into the web app, it is safe to uninstall your desktop app.

1. Open the Dashlane app.
2. From the menu bar at the top of the screen, select Help and then Uninstall Dashlane. A new window opens, asking you to confirm that you want to uninstall Dashlane.

   

   If you do not see this menu in the Dashlane application, you have installed Dashlane from the Mac App Store and not from our site. Learn how to uninstall the Mac App Store version. Otherwise, proceed with the next steps.

3. The confirmation window asks whether you also want to delete all your personal data on this computer. To delete your data, select the checkbox. If you select this checkbox, all your credentials, passwords, secure notes, and personal information will be deleted from this computer.
4. When you are ready, click Uninstall.

If you installed Dashlane from the Mac App Store

As long as you see all of your stored data when logged into the web app, it is safe to uninstall your desktop app.

1. Download the Dashlane Uninstaller.
2. Log out of your Dashlane account: In the File menu at the top of the screen, click Log out.
3. Quit the desktop app and launch the Dashlane Uninstaller application you downloaded in Step 1. If you cannot open it and get an error message, please see the note at the end of these steps for further instructions.
4. Click Uninstall and confirm.
5. Go to your "Applications" folder by opening a "Finder" window and selecting Go and then Applications in the menu bar.
6. Move the Dashlane application from there to the Trash or Bin.
7. Restart your computer and empty the Trash or Bin.

 

I no longer have Dashlane installed, or Dashlane won't open

If you cannot follow any of the steps above because you do not have the Dashlane desktop application on your computer, download Dashlane from our site and install it again.

If you cannot follow any of the steps above because Dashlane will not open on your computer, follow these steps.

1. Open a Finder window.
2. From the menu bar at the top of the screen, select Go and then Go to Folder.

   

3. Copy and paste the following path in the pop-up window that opens: /Applications/Dashlane.app/Contents/Executables

   

4. Click Go.
5. In that folder, open the application named Uninstall Dashlane.app. A new window opens.
6. Follow the steps listed earlier in this section.

Uninstall the desktop app on Windows

IMPORTANT: This information applies to Dashlane's desktop apps, which are no longer available.

As long as you see all of your stored data when logged into the web app, it is safe to uninstall your desktop app.

You can remove Dashlane from your Windows PC from the Settings menu or the Start menu.

Uninstall from the Settings menu

1. To remove Dashlane from your computer, go to your Settings and then to the Apps section.
2. Click Dashlane in the list of apps, click Uninstall, and then click Uninstall again in the alert that pops up.

   

3. The confirmation window (see below) asks whether you also want to delete all your personal data on this computer. To delete your data, select the checkbox. If you select this checkbox, all your credentials, passwords, secure notes, and personal information will be deleted from this computer.
4. To continue, click Uninstall.

   

From the Start menu

1. Click the Windows icon to open your Start menu.

   

2. Right-click the Dashlane icon, and click Uninstall.
3. Follow steps 3 and 4 in the previous section.

I keep getting an error message saying that one of my browsers is still open when it's not

This may happen for browsers that use many background processes, which still run after you close all windows. You can try restarting your computer and uninstalling Dashlane before opening any browsers.

If this does not work, press CTRL + SHIFT + ESC and check if any browser processes are still running. If you see chrome.exe still running, try the following steps:

1. Go to the Settings in Chrome by visiting this address: chrome://settings/.
2. Click Show Advanced Settings at the bottom of the page.
3. In the Background apps section, uncheck the option to Continue running background apps when Google Chrome is closed.
4. Close all Chrome processes from your Task Manager (using CTRL + SHIFT + ESC) and restart your computer.