Disable or troubleshoot Dashlane autofill on a specific website or form field

You can disable Dashlane on any page or website. Then, Dashlane won't automatically log you into a website or autofill sensitive information that you don't want to appear.

Although we do our best to handle all websites, you might come across some websites where the form fields aren't properly recognized. As a result, Dashlane may not be able to log you in automatically or save your information. This article provides some ways you can fix this issue.

If you run into autofill issues with the web forms on a website you built or manage, learn how you can optimize the HTML to work better with Dashlane.

Troubleshoot why Dashlane isn't working on a specific site

Go through this quick checklist to see why Dashlane might not be working the way it's supposed to when autofilling forms or pages:

1. Make sure that you have the latest version of Dashlane and your browser installed on your computer. Check Dashlane's minimum requirements.
2. Make sure that Dashlane is working in your browser. You should see the Dashlane icon in your browser, and the icon should be dark green to show that you're logged in. For Safari, the icon is dark gray.
3. Check that the Dashlane D icon appears in the form fields. A dark Dashlane D means that Dashlane has detected the field and has the data needed to autofill it. If the Dashlane D icons are gray, Dashlane has detected the field, but can't find the corresponding data in your Dashlane account.
4. Refresh the page and clear the cookies and caches on your browser.
5. Log into this site from another browser—if possible—or close and reopen your browser.
6. Make sure that your browser's password manager isn't overriding Dashlane.
7. Check that none of the following situations are true:
   • You're using a form with a virtual keyboard, also referred to as an onscreen keyboard. Dashlane provides limited support for these forms. On most websites, if you already have a login in Dashlane (see how to add a credential to Dashlane), Dashlane autofills your login but can't autofill the password or select the login button because the site wants you to carry out those actions manually.
   • You're trying to autofill a captcha code. Dashlane can't autofill captcha codes because these are temporary codes generated by the website.
   • You're trying to log into a site using Flash or SilverLight. Right-click the login field to check.

Dashlane won't autofill your information inside an iframe for security reasons, but you can manually trigger Dashlane to do so.

Disable or re-enable Dashlane on a website or form field

What can be disabled on a website?

You can disable a specific form field, a single page in a website, or an entire website.

Disable Dashlane autofill on a webpage or website

If you encounter unexpected behavior from Dashlane on a webpage or you don’t want Dashlane to display the autofill menu with your personal data, you can disable autofill either on one unique web page, the entire website, or a unique form field. Although this will prevent Dashlane from offering to autofill your personal info—name, phone number, address, email—you'll still be able to log into the website automatically.

Disable autofill:

1. Go to the page or site where you want to disable autofill.
2. Select the Dashlane extension icon in your browser.
3. In the extension menu, select the Autofill tab to access the Autofill settings.
4. Choose either This entire website or This page only to control the autofill settings in the entire website or a particular webpage.
5. Choose an option:
   • Everything: Have Dashlane working fully
   • Only login and passwords: Autofill login information only
   • Don't autofill on this website: Completely disable Dashlane on this website or page

If you disable Dashlane autofill for the entire website, autofill won't work on any website page.

Note: If you've disabled autofill for an entire website and Dashlane still autofills that particular website, try clearing the browser cache and cookies.

To re-enable autofill, choose the Everything option. Remember to choose this option for both This page only or This entire website to get Dashlane to autofill your personal data again.

Disable Dashlane autofill on a specific form field

Prevent Dashlane from autofilling in a specific form field in a website:

1. Click into the field to see the Dashlane pop-up.
2. Select the 3-dot menu to disable a particular field in a website.

   

   • To temporarily disable autofill for that particular field, select Pause for this visit. However, if you revisit or refresh this page, the Dashlane logo appears again. Note that this option only temporarily disables the autofill option for that visit.
   • To permanently disable autofill for a particular form field, select Pause until I turn it back on. Dashlane won't autofill this field until you choose to revert the settings. A pop-up appears.

   

To see how many fields you've turned off in a particular webpage, select your Dashlane D extension icon.

Fix issues with Dashlane on a specific site

Correct and customize Dashlane's autofill in your browser

Sometimes you may come across a website or page that Dashlane can't or didn't analyze properly. You can change the information type you want to autofill into a field. The next time you come to the site, Dashlane autofills the information you chose.

Correct autofill:

1. Click into the field to see the Dashlane pop-up and select the 3-dot menu.
2. Choose the Autofill something else option.
3. Select the information type that Dashlane will use to autofill your data from the menu and Dashlane will save this information.

   

In the example, the form field had two options for autofill: the phone number and the email address. Dashlane automatically chose to use the email address. If you want to autofill the mobile number instead, select the Personal info information type and the Phone number. Dashlane applies the change immediately.

Important notes:

• You can't choose the actual data that Dashlane will autofill, only the "type" of data. As usual, the data proposed for autofill is based on the information you have in your Dashlane account.
• When you choose a new information type, Dashlane remembers the change on that device and browser. These personal preferences are stored in your browser's cache.
• In the list of data types, you can choose the Nothing option. But remember that if you use this option, Dashlane will no longer autofill your data in this particular field.