Earlier versions of Dashlane's autofill used a "semantic rule engine" that applied a set of rules our engineers developed to identify fields on web pages. So, if a website didn't match those human-set rules, the engine might not recognize the fields properly. Earlier versions required heavy maintenance and impacted your computer's performance.

As we've focused more on a web-based environment, we introduced an autofill engine powered by machine learning. Instead of using a set of rules, we "fed" the engine with a large number of websites we had manually classified. The engine used those examples to learn how to recognize fields on its own. As a result, this engine is more efficient when identifying fields in different contexts.

The autofill engine supports English, French, German, and Spanish.

The main advantages of this autofill engine:

• Improved accuracy
• Faster adaptation: The engine powered by machine learning can better adjust to web standards changes
• Lower maintenance cost: More resources are available to build upon instead of only maintaining
• Faster and lighter: The engine has less impact on your computer's performance

Look for the Dashlane D icon

When you visit a website, look for the Dashlane D icon in the login or address fields. The color of the icon tells you what Dashlane knows:

• Dark D icon: This symbol indicates that Dashlane already has the information saved in your vault.
• Gray D icon: This symbol means Dashlane doesn’t have specific info for this field yet. You can still select a gray icon to autofill the field with other information from your vault or enter your details manually to save them for next time.

How one-step login works

When you click in an Email or Username field, Dashlane suggests the correct login. After you select it, Dashlane autofills your password, and you can log in.

Autofill forms and addresses

When you fill out forms, Dashlane autofills information based on data saved in your vault. For example, selecting a single field, such as your first name, triggers Dashlane to fill in the related details of your last name and birth date. When Dashlane autofills your address or credit card information, all related fields are filled in if the details are in your vault.

For fields with multiple choices, such as addresses or phone numbers, select the field to see a list of your saved information. For example, you might have saved your home, cabin, and work addresses. When you're filling out an online delivery form, you can choose which address you want autofilled.

To ensure your information is accurate, Dashlane won't automatically fill every field in a form until you’ve had the opportunity to select or confirm the correct information.

Filter suggested items

If you have several suggested items in your list, select the magnifying glass icon to filter the items and quickly find the correct information. From the Suggested list, enter a keyword in the search field to filter the list. From the All items list, you can search all the items in your vault.

In the web app, you can view the details of items that appear for autofill. When you click in a field with the Dashlane D, hover over an item in the pop-up and select the right-pointing arrow to view the details. For example, some forms may have multiple lines for your address, or you might have more than one name to choose from for payment info. From the pop-up, you can select the detail you want to autofill.

Can I change the password or other details that Dashlane autofills for a login?

Yes, you can change your password for a website, and Dashlane will automatically update the login in your vault. Then your login, with the updated password, is ready to autofill on your next visit.

Also, in your account settings for a website, you can choose to edit or change your personal information, including your password. For example, when you make changes to your password, a Dashlane pop-up appears. We ask if you want to update the login with this new password or create a new login for this website.

After you make a selection, you can select Edit in the next pop-up if you need to make additional changes. You're taken to your vault in the web app where you can view all the login's details or change some of your preferences. The pop-up disappears in 5 seconds or when you leave the page.

Can people I've shared my logins with change my password?

More on sharing logins

No login saved for a website

When you visit a website where you don't have an account, Dashlane lets you know you don't have a login saved for the website yet.

Fix issues in website fields

Sometimes, you might come across a field that Dashlane can't identify correctly. As a result, Dashlane may not be able to log you in automatically or save your login details.

Fix field issues

You can save personal information such as your name, date of birth, address, or phone number in the Dashlane app. This data is secure, such as your login information. You can quickly and accurately autofill this information for deliveries, job applications, and other online forms.

If you change your address or phone number, you can update these details in the Personal Info section of the app. In the web app, click in the field you want to edit. On your mobile device, select the edit option in the top right of the page.

Add and manage personal info in Dashlane

Dashlane helps you complete your purchases in seconds.

Place your cursor in the field where you need to enter your credit card number to open the menu. Then select the credit card you want to use, and Dashlane autofills the information for you.

For security reasons, Dashlane asks you to enter your Master Password when autofilling the information. If you've entered your Master Password within the last five minutes, you won't be asked to enter it. If you've turned on Biometric unlock, you can use Touch ID, Windows Hello, or a security key instead of your Master Password to autofill the information.

Due to a limitation on Safari’s side, copy and paste pop-ups for entering vault information without autofill aren't available when using Safari. However, you can use the right-click menu to autofill your username, password, payment info, or other data stored in your vault in any field.
Autofill fields using the right-click menu

When you visit a website, and autofill doesn't work, you can copy and paste the information you need into a field from the extension. After you copy and paste the first detail from an item in your vault, a pop-up appears so that you can easily copy other relevant details. You can securely copy and paste information from the pop-up without returning to the extension.

The "copy and paste" pop-up appears for these vault items after you copy and paste the first detail from the extension:

• Logins

  Shows username or email and password, and if available, alternate username and 2FA token

• Payment cards

  Shows the card number and security code, but not the expiration date

• Bank account information

  Shows relevant details you've entered for the account, like your account and routing numbers

Note: You can use the right-click menu to search for and copy personal information, such as your driver's license number or a detail in a Secure Note.
More on the right-click menu

Requirements

The copy and paste pop-up is available for Chrome, Firefox, Edge, and Opera browsers through the Dashlane browser extension on version 6.2313+ on your computer only. Check our minimum requirements article if you don't see the pop-up after you copy and paste an item detail from the extension.

Dashlane minimum requirements

Copy and paste from the pop-up

When you visit a website and need to enter information in a form field, but autofill doesn't work, follow these steps:

1. To open the extension, select the Dashlane D in your browser’s toolbar and enter your Master Password if prompted.
2. Point to the login, payment, or bank account item you want to copy information from. Icons appear in the item's row.

3. Select the Copy info icon, shown as stacked pages, and select the detail you want to copy, such as your password or email.

   

4. Paste the detail into the form field.

5. After you paste the detail, the copy and paste pop-up appears with other relevant details for the item. You have 7 seconds to select the Copy icon next to the detail you want to copy. The pop-up disappears when you leave the page.

   

6. Return to the form field and paste the information.

   To enter another detail, return to the extension and copy it. The copy and paste pop-up reappears after you copy and paste from the extension on the same page.

Note: You can use the keyboard shortcut to paste the information copied from the pop-up:
Windows: Ctrl + V
macOS: Command + V

Turn off the copy and paste pop-ups

The copy and paste pop-up appears after you copy and paste the first detail, even if you've turned off autofill for the website or a specific form field. You can also turn off the copy and paste pop-ups for all websites in the autofill settings in the extension.

Turn off autofill for a website, form field, or specific vault items

Depending on how a website is designed, sometimes Dashlane may not be able to detect the fields needed to log in successfully. Dashlane might even autofill incorrect information. With the Dashlane right-click menu, you can right-click in a form field and choose which information you want to autofill. Dashlane remembers the data and autofills the field the next time you visit the website.

Requirements

The Dashlane right-click menu is available for Chrome, Firefox, Edge, and Opera browsers through the Dashlane browser extension on version 6.2236.1 on your computer only. If you can't access the Dashlane right-click menu, check our minimum requirements article.

Dashlane minimum requirements

Use the right-click menu to autofill fields

If you don't see the Dashlane D icon or you want to autofill different information, you can right-click in a form field to open the menu and select Dashlane. From the custom autofill menu, you can search for and select the data you need from your vault and even create a new password.

In the menu, you can select an item like Logins info and choose what you need from the list. Or, select the magnifying glass icon to search for other information in your vault.

Note: If you select Dashlane from the right-click menu while logged out, you're prompted to log in.

The Dashlane right-click menu includes the following information and suggests autofill data based on the information in your Dashlane account:

• Login info
• Payment info
• Personal info
• Address
• Passport
• ID card
• Driver’s license
• Bank details
• Don't autofill on this field: Select this option when you want to skip a field

Note: You need to right-click in a form field. If you right-click a background page or an image, Dashlane won't appear in the menu.