To modify your subscription or billing information, please consult the instructions below.
Business users please refer to the following article: How to edit the settings of your Dashlane Business account.
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Edit your billing information
If you previously paid for your subscription on our website using a credit card, you can edit your billing information inside the Web app. Once logged in, click on My Account in the lower left-hand corner, select Account Summary, and finally click on Update card. There you can edit or update your billing information.
Renew your subscription
If you paid for Dashlane through the Google Play Store in the United States, open our Web app, click on My Account in the lower left-hand corner, select Account Summary, and finally Extend subscription to add more time to your plan.
If you originally purchased an auto-renewing Dashlane plan using PayPal, through the iOS App Store, the Mac App Store, or the Google Play Store outside of the United States, and you wish to subscribe through the Web app, you will first need to cancel your subscription renewal through the service you used. See below for details.
Cancel your subscription
To cancel your subscription, the instructions depend on how you originally subscribed.
If you purchased your subscription via the Web app or the desktop application using a credit card, open the Dashlane Web app, click on My Account in the lower left-hand corner, select Account Summary then Manage subscription, and finally the button to downgrade. This cancels your subscription's auto-renewal. Note that this will not deactivate your current subscription before its renewal date.
If you purchased an auto-renewing subscription with PayPal, or through the iOS App Store or Mac App Store, you cannot manage your subscription directly through our Web app, but must cancel your subscription directly through that service.
- Instructions for PayPal can be found here.
- Instructions for the iOS App Store and Mac App Store can be found here.
If you purchased your subscription through the Google Play Store, the kind of subscription you have will depend on your location. Users in the United States will not automatically be renewed, so there is no need to cancel. If you subscribed outside the United States, you cannot manage your subscription directly through our Web app, but must cancel your subscription directly through the Google Play Store.
View and download your receipts
Use the View receipts button to see the list of all the receipts ever generated for your Dashlane account.
If you like, you may download your receipts. Choose the one you wish to view or download, and click on Download. Note that this feature is available only if you subscribed from our website, or from the Windows or Mac desktop application. If you subscribed from our Google, iOS or Mac App Store apps, you must obtain your receipt from Google or Apple.
Before your download starts, you will be offered to customize your receipt, in order to add a full name, a company name, a billing address, and/or a tax ID number. Note that these are all optional. Once you are done, click on Save and your receipt will be downloaded shortly.
