Using Dashlane to autofill passwords with Android

Activating Autofill

I'm on Android 11

To enable autofill on devices running Android 11:

1. Open your Dashlane app.
2. Go to the Settings and then General.
3. In the Autofill section, tap Autofill.

Note that Dashlane’s autofill capability on Android is based on a technology developed by Google. Not all browsers have adopted this technology and each has implemented it differently. Currently, DuckDuckGo has the best integration with this technology, while browsers like Chrome, Firefox, or Edge have only adopted it partially. Though Dashlane tries to adapt to these differences, we can't guarantee that the autofill in these browsers will work in every case.

If you use a keyboard app with integrated support for the feature, you will be able to use keyboard autofill. With keyboard autofill enabled, the autofill technology remains the same, but the autofill interface may differ as autofill results will be integrated into your keyboard. If you prefer to have autofill results appear directly in page fields as they did on previous Android versions, you can disable the Keyboard Autofill feature from the General Settings of your Dashlane app.

I'm on Android 10

If you are on Android 10, Dashlane is able to use the autofill capacity built into your Android device to autofill your passwords in your browser and apps. For some apps, Dashlane can even autofill the 2FA codes you receive by SMS.

To enable autofill on devices running Android 10:

1. Open your Dashlane app.
2. Go to the Settings and then General.
3. In the Autofill section, tap Autofill.

You will then be redirected to the system settings of your device to select your Autofill service. Enable Dashlane from that list.

Note that Dashlane’s autofill capability on Android is based on a technology developed by Google. Not all browsers have adopted this technology and each has implemented it differently. Currently, DuckDuckGo has the best integration with this technology, while browsers like Chrome, Firefox, or Edge have only adopted it partially. Though Dashlane tries to adapt to these differences, we can't guarantee that the autofill in these browsers will work in every case. Also unlike on Android 9, you don't have the option to activate the "Fallback" experience, and the autofill technology offered by Android 10 is more performant than the one on Android 9.

I'm on Android 9

If you are on Android 9, Dashlane is able to use the autofill capacity built into your Android device to autofill your passwords in your browser and apps. For some apps, Dashlane can even autofill the 2FA codes you receive by SMS.

To enable autofill on devices running Android 9:

1. Open your Dashlane app.
2. Go to the Settings and then General.
3. In the Autofill section, tap Autofill.

You will then be redirected to the system settings of your device to select your Autofill service. Enable Dashlane from that list.

Note that Dashlane’s autofill capability on Android is based on a technology developed by Google. Not all browsers have adopted this technology and each has implemented it differently. Currently, DuckDuckGo has the best integration with this technology, while browsers like Chrome, Firefox, or Edge have only adopted it partially. Though Dashlane tries to adapt to these differences, we can't guarantee that the autofill in these browsers will work in every case.

For such cases, you can also activate the Autofill fallback, which is the autofill based on your device’s accessibility service, just as you would on Android 8 or below.

Note that the autofill API's compatibility with apps on your device depends mostly on whether these apps' developers built this compatibility into their app. Dashlane has no way of fixing autofill issues that occur if these apps have not integrated this technology. But if you have it enabled, the accessibility icon will still appear to allow you to autofill your credentials.

I'm on Android 8

If you are on Android 8, Dashlane is able to use an autofill capacity built into your Android device to autofill your apps and uses your device's accessibility service to autofill in your browsers.

To enable autofill for apps on devices running Android 8:

1. Open your Dashlane app.
2. Go to the Settings and then General.
3. In the Autofill section, tap Autofill.

You will then be redirected to the system settings of your device to select your Autofill service. Enable Dashlane from that list.

Note that the autofill API's compatibility with apps on your device depends mostly on whether these apps' developers built this compatibility into their app. Dashlane has no way of fixing autofill issues that occur if these apps have not integrated this technology. However, once you have enabled "Autofill fallback" as described below, the accessibility icon will still appear to allow you to autofill your credentials.

To enable autofill for browsers on devices running Android 8:

1. Open your Dashlane app.
2. Go to the Settings and then General.
3. In the Autofill section, tap Autofill fallback.

You will then be redirected to the system settings of your device to allow Dashlane to autofill your data in your browser. In your list of Services, tap Dashlane. Then tap the on/off switch to enable the service.

Finally, you will need to enable Dashlane to "Display over other apps" in your app configurations to allow the Dashlane autofill icon to appear. Once you've enabled autofill, Dashlane will propose to use the credentials you have saved in your vault.

Using the autofill feature

Creating a new account

If Dashlane doesn't have any credentials saved for the website you're on, or if you want to add a new account for that site, you can create it directly from the login interface. Click Create new account, enter the new information, tap Save, and Dashlane will autofill it for you.

Paused and manual autofill

Users on Android 8 and above using the Google autofill API have the ability to pause and manually correct autofill on an app or website.

If you are trying to autofill your credentials for a website or an app and Dashlane doesn’t offer the right credentials, you can manually select the correct one. After you make this change, Dashlane will memorize it and when you later want to log in on that same website or app, Dashlane will offer to autofill the credentials you previously selected.

To do this, when the autofill pop-up appears on the login page, tap View all accounts and select the credential of your choice from the menu.

But what if you chose the incorrect one, you ask? Never fear!

1. Go to Settings and then General.
2. In the Pause section, under Pause Autofill, tap the X for the app or website you want to undo manual linking for.

You can also choose to "pause" autofill for a certain amount of time and re-activate it later.

After tapping on pause, you can choose whether you want to pause autofill for 1 hour, for 1 day (24 hours), or until I turn it back on.

To turn autofill back on:

1. Open your Dashlane app.
2. Go to Settings and then General.
3. In the Pause section, under Pause Autofill, tap the X for the app or website you want to resume autofilling for.

What to do if you see an"Unverified credential" warning

A warning will pop up when an app was not developed in the right way for Dashlane to identify that application and know which credentials to propose. If you’re a developer of an app with this issue, please follow the Google Digital Asset Links Getting Started Guide to fix it.

The warning will pop up when you attempt to autofill an app where the login information was not saved into your Dashlane account using the new autofill API.

Unlike the Dashlane accessibility service, the autofill API on Android allows you to capture login information from an app when you manually log in and save it into your Dashlane account. If you do so, the app will be verified, and you will always be able to log into it using the autofill API.

On the other hand, if the information was not captured by the autofill API (which will be the case for most of your apps if you used Dashlane before Android 8), you will get this warning when using the apps that were not developed to be immediately recognizable to Dashlane.

To get rid of this warning, there are two solutions:

1. Contact the other app's developers so they can "whitelist" Dashlane (again, follow the Google Digital Asset Links Getting Started Guide).
2. Delete the login information from your Dashlane account and log in to this app manually so that the autofill API can capture the information and save it in Dashlane again.

Please note that if the app login is performed on two screens (a screen for you to enter your login only, then another to enter your password), then you, unfortunately, must contact the app's developers.

Using quick access notification

If autofill doesn't work on a specific page, you have to open the Dashlane app and copy the information you need directly from the item. If you are on Android 10 and above, you can activate the new quick access notification feature so you can quickly access and copy any information related to that item from your device's notification bar.

Once enabled, simply swipe down while in your current app to see the information without having to switch back to the Dashlane app.

To turn on quick access notification:

1. Open your Dashlane app.
2. Go to Settings and then General.
3. In the Notifications section, under Quick access notification, tap the toggle to turn the feature ON.