Using Dashlane to autofill passwords with Android

Dashlane allows you to autofill your passwords both online and in your device's apps. See below for instructions on how to enable this on your device.

I'm on Android 10 or above

If you are on Android 10 or above, Dashlane is able to use the autofill capacity built into your Android device to autofill your passwords in your browser and apps. For some apps, Dashlane can even autofill the 2FA codes you receive by SMS.

Open your Dashlane app, go to the Settings, then General, and under the "Autofill" section, tap on Autofill.

To enable autofill on devices running Android 10 and above:

You will then be redirected to the system settings of your device to select your Autofill service, enable Dashlane from that list.

Note that Dashlane’s autofill capability on Android is based on a technology developed by Google. Chrome and other browsers such as Firefox, Edge, or DuckDuckGo have adopted this technology, but have each implemented it differently. Though Dashlane tries to adapt to these differences, we can't guarantee that the autofill in these browsers will work in every case. Also unlike on Android 9 you don't have the option to activate the "Fallback" experience and the autofill technology offered by Android 10 is more performant than the one on Android 9.

I'm on Android 9

If you are on Android 9, Dashlane is able to use the autofill capacity built into your Android device to autofill your credentials and for some apps even 2FA codes you receive by SMS, in your apps, and in your browser.

To enable autofill on devices running 9.0:

Open your Dashlane app, go to the Settings, then General, and under the "Autofill" section, tap on Autofill.

You will then be redirected to the system settings of your device to select your Autofill service, enable Dashlane from that list.

Note that Dashlane’s autofill capability on Android is based on a technology developed by Google, so is seamlessly integrated with Chrome. Most major browsers, such as Firefox and Edge, have adopted this technology, but have sometimes implemented it differently. Though Dashlane tries to adapt to these differences, we can't guarantee that the autofill in these browsers will work in every case.

For such cases, you can also activate the Autofill fallback, the autofill based on your device’s accessibility service, just as you would on Android 8 or below.

Note also that the compatibility of the autofill API with applications on your device depends mostly on whether these apps' developers built this compatibility into their app. Dashlane has no way of fixing autofill issues that will occur if these apps have not integrated this technology. But if you have it enabled, the accessibility icon will still appear to allow you to autofill your credentials.

I'm on Android 8.0 or 8.1

If you are on Android 8.0 or above, Dashlane is able to use an autofill capacity built into your Android device to autofill your apps and uses your device's accessibility service to autofill in your browsers.

1. To enable autofill for apps, please follow these steps:

Open your Dashlane app, go to the Settings, then General, and under the "Autofill" section, tap on Autofill.

You will then be redirected to the system settings of your device to select your Autofill service, enable Dashlane from that list.

It is also important to note that the compatibility of the autofill API with other apps depends mostly on whether these apps' developers built this compatibility into their app or not. Dashlane has no way of fixing autofill issues that will occur if these apps fail to integrate this technology. However, once you have enabled "Autofill fallback" as described below, the accessibility icon will still appear to allow you to autofill your credentials.

2. To enable autofill in browsers:

Open your Dashlane app, go to the Settings, then General, and under the "Autofill" section, tap on Autofill fallback.

You will then be redirected to the system settings of your device to allow Dashlane to autofill your data in your browser. In your list of Services, tap on Dashlane. Then tap the on/off switch to enable the service.

Finally, you will need to enable Dashlane to "Display over other apps" in your app configurations to allow the Dashlane autofill icon to appear.

I'm on Android 7 or below

Setting up Dashlane auto-login

To start using auto-login on Android 7 or below, you need to enable the feature in the Settings of your Dashlane app.

Open your Dashlane app, go to Settings, then General, and under the "Autofill" section, tap on Autofill.

You will then be prompted to change a few settings on your phone to allow this service to work.

In your list of Services, tap on Dashlane. Then tap the on/off switch to enable the service.

You will then need to enable Dashlane to "Draw over other apps" in your app configurations, in order to allow Dashlane to provide the autofill icon to appear.

Lastly, you need to tap on the back button on your phone a few times to get back to Dashlane. Then you can tap on Got it, and it's ready to go!

In some cases, you might find the Dashlane accessibility service is disabled even though you had enabled it not so long ago, this might be caused by the power-saving feature of your device. To easily fix this you can disable the power saving for Dashlane by going to your device's settings, selecting Dashlane in the "Battery" menu and turning the feature off.

How to use autofill

The accessibility service allows Dashlane to show an icon that will pop up to offer you your login information in Android apps and in Android web browsers such as Chrome and Edge.

The icon will pop up next to the login fields, exactly as it does in other apps.

Note: This may slow your browser down somewhat, as it needs to analyze the web pages in order to find the login fields. If you do experience slowness of your browser and you wish to fix it, disabling Dashlane in the accessibility settings of your device is the best way of doing so.

To use our auto-login for apps feature, simply open your app or browser and go to the login form. You should then see a small Dashlane icon appear.

Tap on the icon to see the autofill menu.

Then simply tap on the login you want to use, and Dashlane will auto-log you in!

Troubleshooting steps if Dashlane does not log in

If Dashlane does not log in to an app, first make sure that you are running at least Android 7 on your device. Unfortunately, Dashlane will not be available if you have an older version of Android.

If you do have Android 7 or later, try in another app. We are doing our best to support as many apps as possible, but some apps may include unusual forms which do not work well with our feature. For instance, if the login form contains more than a login and a password, it might disrupt Dashlane. We are working hard on improving this feature and supporting more complex login forms!

If the login form looks simple but Dashlane cannot find a login for the app, it may be that the app has a different name, or different package name (see below), than the login you saved. First try changing the name for that item in the "Passwords" section in Dashlane. Use the name of the company that issued the app, their site, or the application name.

If Dashlane still does not autofill your login information after changing the name for that item, you can try searching for that app in your browser in order to find the PlayStore page address for that app. This will allow you to know the exact package name for the app you are trying to log in to.

For instance, if you search for the Pocket app for Android in your browser, you will find the page on the Play Store:

Here you can see that that the package name (i.e. the text which is after the ?id=) is actually ideashower.readitlater.pro for this app.

Now open the "Passwords" section in Dashlane and rename your Pocket login to include "readitlater" in the name. Then open the app and log in.

If it still does not work, it may be that the app uses a form that we do not support yet.

You can also try to log in to your account on the website directly through the Google Chrome browser, to see if the autofill works there.

We are working hard on adding support for more and more apps, so thank you very much for your patience!

If your Samsung device started talking after enabling the Dashlane accessibility service

If your Samsung device started to talk to you after the accessibility service for Dashlane was enabled on your device, then this is a bug that was acknowledged in the Samsung developer forums, and is apparently fixed in new devices. However, older devices still have the issue and so you need to turn the service off. Please follow these steps:

1. Go to Settings > Accessibility > Talkback On
2. Select Settings from the bottom of the page
3. Uncheck all Talkback options
4. Switch Talkback Off
5. Go back to Settings > Application manager > All
6. Disable Google TTS (text to speech)
7. Disable Samsung TTS (text to speech)

If you're experiencing the same issue on another phone, try this:

• Go to Settings > App Manager > Select GoogleTTS > Disable
• Go to Settings > App Manager > Select SamsungTTS (on a Samsung phone) > Disable

Using the autofill feature

Once you've enabled autofill, Dashlane will propose to use the credentials you have saved in your vault.

Creating a new account

If Dashlane doesn't have any credentials saved for the website you're on, or if you want to add a new account for that site, you can create it directly from the login interface. Click on "Create new account," enter the new information, tap "Save", and Dashlane will autofill it for you.

Pausing autofill

Users on Android 8 and above using the Google autofill API will now have the possibility to "pause" autofill on an app or website, and later re-activate it if they choose to.

After tapping on pause you can choose whether you want to pause autofill for 1 hour, for 1 day (24 hours), or until I turn it back on.

To turn autofill back on, you go to Settings > General > Resume Autofill and tap resume next to the app or website you want to resume autofilling.

What to do if you see an"Unverified credential" warning

A warning will pop up when an app was not developed in the right way for Dashlane to identify that application and know which credentials to propose. If you’re a developer of an app with this issue, please follow the guide here to fix it.

The warning will pop up when you attempt to autofill an app where the login information was not saved into your Dashlane account using the new autofill API.

Unlike the Dashlane accessibility service, the autofill API on Android allows you to capture login information from an app when you manually log in and save it into your Dashlane account. If you do so, the app will be verified, and you will always be able to log into it using the autofill API.

On the other hand, if the information was not captured by the autofill API (which will be the case for most of your apps if you used Dashlane before Android 8.0), you will get this warning when using the apps that were not developed to be immediately recognizable to Dashlane.

To get rid of this warning, there are two solutions:

1. Contact the other app's developers so they can "whitelist" Dashlane (again, follow this guide).
2. Delete the login information from your Dashlane account and log in to this app manually, so that the autofill API can capture the information and save it in Dashlane again.

Please note that if the app login is performed on two screens (a screen for you to enter your login only, then another to enter your password), then you, unfortunately, must contact the app's developers.