You can automatically log in to apps and browsers with Dashlane on your Android device. You can create strong passwords for all your apps but never have to type them yourself. Simply open an app on your Android device and Dashlane will do the rest.
As always, make sure you are using the latest version of Dashlane available for your device. See How to update Dashlane for more details.
- Setting up Dashlane auto-login
- How to use auto-login
- Troubleshooting steps if Dashlane does not log in to apps
- If your Samsung device started talking after enabling the Dashlane accessibility service
Android 8.0 and above
Autofill API for apps
Android 8.0 introduced the autofill API, a built-in service specifically designed for autofill. This is in addition to the accessibility service, which is the only way to perform the autofill in other Android apps on Android 7.0 and below.
To enable autofill on apps on devices running 8.0 and above, please follow these steps:
Open your Dashlane app, go to the Settings, then General, and under the "Auto-login" section, tap on Auto-login for apps.
You will then be redirected to the system settings of your device to select your Autofill service.
Enable Dashlane from that list.
Please note that once the new autofill API is enabled, the Dashlane icon from the accessibility service will no longer appear. Instead, you will see a popup below the login fields with your credentials. In case the credential presented by Dashlane isn't the correct one for that app, you can always tap on View all accounts.
You will then be presented with a menu to search for the right credential. The good news is Dashlane will remember the change you made so the next time you want to login to that same app you will not have to go through this step again!
It is also important to note that the compatibility of the autofill API with other apps depends mostly on whether these apps' developers built this compatibility into their app or not. Dashlane has no way of fixing autofill issues that will occur if these apps fail to integrate this technology.
In these cases, however, the accessibility icon will appear to provide you with your information.
"Unverified credential" warning
This warning pops up when an app was not developed in the necessary way to allow Dashlane to immediately identify that application and know what credential to propose to you. If you’re a developer of an app with this issue, please follow the guide here to fix it.
In these cases, the warning pops up when you attempt to autofill your login information in an app, and this login information was not saved into your Dashlane account using the new autofill API.
Unlike the Dashlane accessibility service, the autofill API on Android allows you to capture login information from an app when you manually log in and save it into your Dashlane account. If you do so, the app will be verified, and you will always be able to log into it using the autofill API.
On the other hand, if the information was not captured by the autofill API (which will be the case for most of your apps if you used Dashlane before Android 8.0), you will get this warning when using the apps that were not developed to be immediately recognizable to Dashlane.
To get rid of this warning, there are two solutions:
- Contact the other app's developers so they can "whitelist" Dashlane (guide also linked above).
- Delete the login information from your Dashlane account and log in to this app manually, so that the autofill API can capture the information and save it in Dashlane again.
Please note that the second solution will not work if the app login is performed on two different screens (login first and then password on the second screen). In this case, you will need to go with the first solution.
Autofill in browsers on Android 9 and above
Android 9 introduced a way for Dashlane to autofill in browsers that's directly integrated with the OS.
This replaces the accessibility service we had developed for Android 8 and below to scan and autofill browser applications like Google Chrome. The new solution uses less battery and will not suffer from a problem some users encountered with the accessibility service being disabled.
On Android 9, Dashlane’s autofill capability is based on an interface created by Google. As such, this interface is seamlessly integrated in Chrome. While most other browsers, such as Firefox and Edge, have adopted this interface, they sometimes implement it differently or can interfere with its performance. Though Dashlane tries to actively adapt to these differences, we unfortunately cannot guarantee that the autofill in these browsers will work in every case. If despite our best efforts your autofill is not working as expected, you can still activate Auto-login for websites (our autofill based on your device’s accessibility service), just as you would on Android 8 or below.
To enable autofill in browsers on devices running 9.0 and above, please follow these steps:
Open your Dashlane app, go to the Settings, then General, and under the "Auto-login" section, tap on Auto-login for websites.
You will then be redirected to the system settings of your device to allow Dashlane to autofill your data in your browser.
Dashlane accessibility service on Android 7.0 and below
Setting up Dashlane auto-login
To start using auto-login for apps, you will need to enable the feature in the Settings of your Dashlane app.
Open your Dashlane app, go to Settings, then General, and under the "Auto-login" section, tap on Auto-login for apps.
You will then be prompted to change a few settings on your phone to allow this service to work.
In your list of Services, tap on Dashlane.
Then tap the on/off switch to enable the service.
You will then need to give one last permission to Dashlane by tapping the on/off switch.
Lastly, you need to tap on the back button on your phone a few times to get back to Dashlane. Then you can tap on Got it, and it's ready to go!
How to use auto-login
The accessibility service allows Dashlane to show an icon that will pop up to offer you your login information in Android apps and in Android web browsers such as Chrome and Edge.
The icon will pop up next to the login fields, exactly as it does in other apps.
Note: This may slow your browser down somewhat, as it needs to analyze the web pages in order to find the login fields. If you do experience slowness of your browser and you wish to fix it, disabling Dashlane in the accessibility settings of your device is the best way of doing so.
To use our auto-login for apps feature, simply open your app or browser and go to the login form. You should then see a small Dashlane icon appear.
Tap on the icon to see the autofill menu.
Then simply tap on the login you want to use, and Dashlane will auto-log you in!
Troubleshooting steps if Dashlane does not log in
If Dashlane does not log in to an app, first make sure that you are running at least Android 6 on your device. Unfortunately, Dashlane will not be available if you have an older version of Android.
If you do have Android 6 or later, try in another app. We are doing our best to support as many apps as possible, but some apps may include unusual forms which do not work well with our feature. For instance, if the login form contains more than a login and a password, it might disrupt Dashlane. We are working hard on improving this feature and supporting more complex login forms!
If the login form looks simple but Dashlane cannot find a login for the app, it may be that the app has a different name, or different package name (see below), than the login you saved. First try changing the name for that item in the "Passwords" section in Dashlane. Use the name of the company that issued the app, their site, or the application name.
If Dashlane still does not autofill your login information after changing the name for that item, you can try searching for that app in your browser in order to find the PlayStore page address for that app. This will allow you to know the exact package name for the app you are trying to log in to.
For instance, if you search for the Pocket app for Android in your browser, you will find the page on the Play Store:
Here you can see that that the package name (i.e. the text which is after the ?id=) is actually ideashower.readitlater.pro for this app.
Now open the "Passwords" section in Dashlane and rename your Pocket login to include "readitlater" in the name. Then open the app and log in.
If it still does not work, it may be that the app uses a form that we do not support yet.
You can also try to log in to your account on the website directly through the Google Chrome browser, to see if the autofill works there.
We are working hard on adding support for more and more apps, so thank you very much for your patience!
If your Samsung device started talking after enabling the Dashlane accessibility service
If your Samsung device started to talk to you after the accessibility service for Dashlane was enabled on your device, then this is a bug that was acknowledged in the Samsung developer forums, and is apparently fixed in new devices. However, older devices still have the issue and so you need to turn the service off. Please follow these steps:
- Go to Settings → Accessibility → Talkback On
- Select Settings from the bottom of the page
- Uncheck all Talkback options
- Switch Talkback Off
- Go back to Settings → Application manager → All
- Disable Google TTS (text to speech)
- Disable Samsung TTS (text to speech)
If you're experiencing the same issue on another phone, try this:
- Go to Settings > App Manager > Select GoogleTTS > Disable
- Go to Settings > App Manager > Select SamsungTTS (on a Samsung phone) > Disable