If Dashlane doesn't have any logins saved for the website you're on, or you want to add a new account for that site, you can create a new login directly in the Autofill options without opening the Dashlane app.

Select Add new login, enter the information for your login, and select Save. Dashlane autofills your information for you right away.

If you've turned off the Keyboard Autofill setting, you can pause Autofill for an app or website.

1. Make sure you have Keyboard Autofill turned off in the General section of your Dashlane Settings.
2. Click a field in the form of the app or website where you want to pause Autofill and select Pause.
3. Choose whether to pause For 1 hour, For 1 day, or Until I turn it back on. You can unpause Autofill anytime in your Dashlane settings.

Turn Autofill back on for a paused app or website on Android

1. Go to Settings in your Dashlane app and select General.
2. Select Paused Autofill. You'll see currently paused apps. For apps you've paused temporarily, you'll also see the time remaining before they unpause automatically. If you haven't paused any apps, you'll see a message that says, "Nothing here yet."
3. Select Resume for the app or website you want to unpause.

If Dashlane isn't showing the correct login in the Autofill options for an app or website, you can search your Dashlane vault and select the correct login. When you select a login from your vault, Dashlane memorizes the choice. The next time you try to autofill information for that app or website, we'll propose the data you previously selected.

To ask Dashlane to Autofill a different item, select View all logins and select a login from the list. If you don't see the login you want, search your logins using the search bar.

If you ask Dashlane to autofill the wrong login, you can correct the mistake anytime.

1. Open the login in Dashlane.
2. Select Manage X linked services. You'll see a list of websites and apps linked with this login in your Dashlane account.
3. Select the pencil icon. A trashcan icon appears beside any websites or apps you've added manually.
4. Select the trashcan icon for the website or app you want to remove. The website or app disappears from the list.
5. Select the checkmark icon to save your changes.

If Autofill isn't working, you can open the Dashlane app, copy the information you need, and paste the info to the website or app.

If you're using Android 10 or later, you can make this process easier by turning on the setting Copy and paste notification. With this setting, you can quickly access and copy all information related to an item from your device's notification bar.

1. Go to Settings in your Dashlane app and select General.
2. Select General notifications and make sure you've selected Allow notifications for Dashlane.
3. Then go back to the General section of your Dashlane settings and turn on Copy and paste notification.

When you copy an item in Dashlane with this setting turned on, you get a push notification that contains all the information for the item. You can go to the app or website where you want to use the item and copy and paste the information you need directly from the push notification without going back to the Dashlane app.

If you've copied and pasted information from the Dashlane app, the information stays on the device's clipboard. If you want the clipboard to automatically clear its contents after 30 seconds, go to Settings, then Security, and make sure the Clear clipboard setting is turned on.

If Dashlane is proposing to autofill the wrong information, you can ask us to autofill something else.

Ask Dashlane to autofill a different login

If autofill isn't working, we make it easy to copy and paste your information from the Dashlane app to the website or app where you're trying to autofill.

Copy and paste Dashlane data in Android

You can also check out our troubleshooting page for more tips on what to do when you're having problems with Autofill.

Checklist for solving Autofill problems on Android

When an app wasn't developed in a way that lets Dashlane identify fields for Autofill, an "Unverified login" warning pops up. If you're a developer for an app with this issue, follow the Google Digital Asset Links Getting Started Guide to fix it.

Google Digital Asset Links Getting Started Guide

The warning pops up when you attempt to autofill an app where the login information wasn't saved into your Dashlane account using the new autofill API.

Unlike the Dashlane accessibility service, which we use to autofill your data in Android 8 and with the Autofill fallback setting in Android 9, the autofill API on Android allows you to capture login information from an app when you manually log in and save it into your Dashlane account. If you do so, Dashlane will verify the app, and you'll always be able to log in using the Autofill API.

On the other hand, if the information wasn't captured by the Autofill API—which will be the case for most of your apps if you used Dashlane before Android 8—you get this warning when using apps not developed to be immediately recognizable to Dashlane.

You can use two methods to get rid of this warning:

1. Contact the other app's developers so that they can add Dashlane to their "allow list."
   Follow the Google Digital Asset Links Getting Started Guide
2. Delete the login information from your Dashlane account and log in to this app manually so that the autofill API can capture the data and save it in Dashlane again.

Note: If the app login happens on two screens—a screen for you to enter your login only, then another to enter your password—then you, unfortunately, must contact the app's developers.

On Android 12, even if Dashlane is set up by default as your password manager, Chrome's password manager may appear before Dashlane.

Turn off Chrome's password manager:

1. In Chrome on your Android device, go to Settings.
2. Select Password Manager. A new screen opens.
3. Select Settings.
4. Turn off all options.