With Touch ID, Face ID, or PIN code lock, you can quickly and securely unlock and use Dashlane in your browser without having to type your Master Password every time. This article explains how to use these simple security features.
How to enable Touch ID, Face ID, or PIN code lock
In your iPhone or iPad settings (Touch ID and Face ID only)
To make Touch ID or Face ID available in Dashlane, you first need to enable it on your iPhone or iPad’s device settings. If you are not already using Touch ID or Face ID to unlock your iOS device, the option will not work in Dashlane.
Please note that Face ID is currently only available for phones that support the feature (iPhone X and higher).
In the Dashlane app
Note that you cannot have Touch ID or Face ID and PIN code lock enabled at the same time. You will be forced to disable one if you want to enable the other.
- From the main menu, tap Settings in the bottom right corner.
- Tap Security.
- Enable either Use Face ID or Use PIN code.
If you choose Use PIN code, you will be asked to enter and confirm your four-digit PIN code.
No matter which feature you enable, your Master Password will be securely stored on your device.
If you experience any problem enabling Touch ID, Face ID, or PIN code lock, disable and then re-enable the setting in Dashlane. You can also disable and re-enable Touch ID or Face ID in your iOS settings.
Note that if you are part of a Dashlane Business plan with single sign-on (SSO) enabled, you'll be asked to log in to your account every 14 days with SSO instead of a Master Password.
How to use Touch ID, Face ID, or PIN code lock
Once you've enabled one of these features, it will replace your Master Password as your preferred authentication method to either sign in to the app or to use Dashlane in Safari and Chrome, for example.
After opening Dashlane, press your finger lightly on your device's Home button to use Touch ID, glance at your device to use Face ID, or enter your PIN code.
If Touch ID or Face ID fails to recognize your authentication, you're asked to try again. After three unsuccessful attempts, you need to enter your Master Password.
If you enabled two-factor authentication (2FA) in Dashlane: Before being able to use Touch ID and Face ID to unlock the Dashlane extension in your browser and autofill your credentials on a given website, you'll be asked for a valid code from your 2FA app (like Google Authenticator, Authy, or Duo Mobile).
The advanced settings include "Auto-lock timeout" and "Lock on exit." You can find these two features in the Security menu, and both work particularly well with Touch ID, Face ID, and PIN code lock.
This sets a timer on your app so that it locks automatically after a period of inactivity. After this time period, you have to use Touch ID, Face ID, or your PIN code to unlock it. This is especially useful if your phone is stolen and you want to make sure no one can access your data.
This is set to 5 minutes by default, but you can choose between 10 seconds and 10 minutes. Selecting Never will disable this feature, though we strongly recommend keeping this on for greater security.
Lock on exit
If you've enabled this feature, the app will automatically lock whenever you leave it (when going back to the home screen on iOS, when switching between apps or when locking the screen, and so on). We recommend that you keep this setting on for greater security.
How can I change my PIN code?
- Go to Settings > Security.
- Tap Change PIN code. You're prompted to enter a new four-digit PIN and then confirm it.
You can also disable your PIN code here by sliding the button next to Use PIN code.
If your PIN code is not being accepted on your iOS device, you can easily fix it by following these steps:
- Make three wrong PIN code attempts so that Dashlane asks for your Master Password.
- Once logged in to the app, go to Settings and then Security.
- Disable the Use PIN code feature.
- Re-enable the feature.
- Set a new PIN code.
Once that is done, your PIN code should work properly.
Does Touch ID, Face ID, or PIN code lock replace my Master Password completely?
No. Touch ID, Face ID, and PIN code lock are efficient and secure ways to lock and unlock your device and applications use your fingerprint, your face, or your PIN code, but they cannot replace your Master Password completely. You'll still need to type your Master Password occasionally.
When you open Dashlane, you always need to enter your Master Password to launch the app because it's required to decrypt your data. This means that each time you restart your device, launch the app, or manually log out and back in to Dashlane, you'll be prompted to enter your Master Password to decipher your data. Dashlane also requires you to enter your Master Password every 14 days as security protection and to make sure that you remember it!
Note that if you are part of a Dashlane Business plan with single sign-on (SSO) enabled, you can use Touch ID/Face ID/PIN code to sign in, instead of always having to go through the SSO sign-in process.