With Touch ID, Face ID, or PIN code lock, you can quickly and securely unlock and use Dashlane in your browsers without having to type your Master Password every time. This article explains how to use these simple security features.
How to enable Touch ID, Face ID, or PIN code lock
In your iPhone or iPad settings (Touch ID and Face ID only)
In order to make Touch ID or Face ID available in Dashlane, you will first need to enable it on your iPhone or iPad’s device settings. If you are not already using Touch ID or Face ID to unlock your iOS device, the option will not work in Dashlane.
Please note that Face ID is currently only available for phones that support the feature (iPhone X and higher).
To see how to enable Touch ID or Face ID on your iOS device, please refer to Apple’s official guides by following these links:
In the Dashlane application
From the main menu, tap on Settings in the bottom right corner, then tap on Security. There, enable either Use Face ID or Use PIN code.
If you choose Use PIN code, you will be asked to enter and confirm your four-digit PIN code. No matter which feature you enable, your Master Password will be securely stored on your device.
Note that both Touch ID or Face ID and PIN code lock cannot be both enabled at the same time. You will be forced to disable one if you wish to enable the other.
If you experience any problem enabling Touch ID, Face ID, or PIN code lock, disable then re-enable them in Dashlane. You can also disable and re-enable Touch ID or Face ID in your iOS settings.
Note that if you are part of a Dashlane Business plan with single sign-on (SSO) enabled, you will be asked to log in to your account every 14 days with SSO instead of a Master Password.
How to use Touch ID, Face ID, or PIN code lock
Once one of these features has been enabled, they will replace your Master Password as your preferred authentication method, either to sign in to the app or to use Dashlane in Safari and Chrome, for instance.
After opening Dashlane, simply press your finger lightly on the Home button of your device to use Touch ID, glance at your device to use Face ID, or enter the chosen PIN code.
If Touch ID or Face ID fails to recognize your authentication, you will be asked to try again. After three unsuccessful attempts, you will need to enter your Master Password.
If you enabled two-factor authentication in Dashlane, before being able to use Touch ID and Face ID to unlock the Dashlane extension in your browser and autofill your credentials on a given website, you will first be asked for a valid code from your two-factor authentication app (e.g., Google Authenticator, Authy or Duo Mobile).
The advanced settings include "Auto-lock timeout" and "Lock on exit." You can find these two features in the Security menu, and both work particularly well with either Touch ID, Face ID, or PIN code lock.
This sets a timer on your app so that it locks automatically after a period of inactivity. After this time period, you will have to use Touch ID, Face ID, or your PIN code to unlock it. This is especially useful if your phone is stolen and you want to make sure no one can access your data.
This is set to 5 minutes by default, but you can choose between 10 seconds and 10 minutes. Selecting "Never" will disable this feature, though we strongly recommend keeping this on for greater security.
Lock on exit
If you've enabled this feature, then the app will automatically lock whenever you leave it (when going back to the home screen on iOS, when switching between apps or when locking the screen). We also recommend that you keep this setting on for greater security.
How can I change my PIN code?
If you ever want to change your PIN code, go to Settings > Security, then tap on Change PIN code. You will be prompted to enter a new four-digit PIN and then to confirm it.
You can also disable your PIN code here by sliding the button next to Use PIN code.
If your PIN code is not being accepted on your iOS device, you can easily fix it by following these steps:
- Make three wrong PIN code attempts so that Dashlane asks your Master Password instead
- Once logged in to the app, go to Settings > Security (refer to screenshots above if needed)
- Disable the Use PIN code feature
- Re-enable the feature
- You will be asked to set a new PIN code
Once that is done, your PIN code should work properly.
Does Touch ID, Face ID, or PIN code lock replace my Master Password completely?
No. Touch ID and Face ID are efficient and secure ways to lock and unlock your device and applications. It basically represents a substitute to the PIN code lock. Instead of entering your PIN—or your Master Password if you did not enable PIN protection—to unlock Dashlane, Touch ID and Face ID can read your fingerprint and your face, and unlock the app.
However, your account data remains encrypted with your Master Password in Dashlane. This means that after restarting your device or launch the app, you will be prompted to enter your Master Password to decipher your data. In addition, your Master Password is also required every 14 days as security protection and to make sure that you remember it. You will also be prompted for your Master Password if you manually log out of Dashlane.
Touch ID, Face ID, and PIN code lock cannot replace your Master Password completely. You will still need to type your Master Password occasionally.
Note that if you are part of a Dashlane Business plan with single sign-on (SSO) enabled, you can use Touch ID/Face ID/PIN code to sign in, instead of always having to go through the SSO sign-in process.