You can quickly and securely unlock Dashlane on your iPhone or iPad without entering your Master Password each time. Learn how to turn on and use TouchID or FaceID, called biometric authentication, or a passcode to unlock your Dashlane iOS app.
Options for unlocking your iOS app
Whether your device supports Touch ID or Face ID, you have three basic options for unlocking the Dashlane iOS app:
- Use Touch ID or Face ID by itself. After two unsuccessful attempts to use biometrics to unlock the app, Dashlane asks you to enter your Master Password.
- Use a passcode by itself. After three unsuccessful attempts to unlock the app with your passcode, Dashlane asks you to enter your Master Password.
- Use Touch ID or Face ID with a backup passcode. After two unsuccessful attempts to use biometrics to unlock the app, Dashlane asks you to enter your passcode. After three unsuccessful attempts with your passcode, Dashlane asks you to enter your Master Password.
Note: You must be running Dashlane iOS app version 6.2152.0 or later to turn on Touch ID or Face ID with a backup passcode. If running an earlier release, you must turn off one option to turn on the other.
No matter your settings, your Master Password will be stored securely on your device.
If you're a Dashlane Business plan member who logs in using single sign-on (SSO), Dashlane asks you to log in to your account every 14 days using your SSO credentials instead of a Master Password.
About Biometric unlock
You can use the Biometric unlock setting to unlock your device and its apps. Instead of entering your Master Password or passcode to unlock Dashlane, Dashlane reads your TouchID or FaceID to unlock the app.
Dashlane still asks you to enter your Master Password after restarting your device and from time to time as a security measure—and to make sure that you remember it!
If you're a Dashlane Business plan member who logs in using single sign-on (SSO), you can use TouchID, FaceID, or your passcode to log in instead of using the SSO sign-in process.
Important! Dashlane turns off the Biometric unlock and Master Password reset with biometrics settings when you do any of these things:
- Add a new fingerprint to the biometrics settings on your device.
- Turn off either of the settings in the app. Because the two settings are linked, if you turn off Biometric unlock from your app settings, Dashlane automatically turns off the Master Password reset setting.
- Manually log out of the Dashlane app on your device.
To ensure the security of your Dashlane account, you need to enter your Master Password at your next login and turn on both settings again.
Turn on Touch ID or Face ID on your iOS device
To make Touch ID or Face ID available to unlock Dashlane, you first need to turn it on in your iPhone or iPad settings. If you don't unlock your iOS device with Touch ID or Face ID, you can't use it to unlock the Dashlane app.
Face ID is available only for Apple phones that support the feature—iPhone X and later.
Visit Apple's official guides to learn how to turn on Touch ID or Face ID on your iOS device.
Use Touch ID on iPhone and iPad
Use Face ID on your iPhone or iPad Pro
Turn on Use Touch ID, Face ID, or passcode in the Dashlane iOS app
- Log in to the Dashlane iOS app.
- Select Settings and then Security.
- Select one or both of the Use settings. If you want to use a backup passcode, turn on Use passcode and enter and confirm a 4-digit passcode.
Unlock the iOS app
After restarting your device, Dashlane still asks you to enter your Master Password to open Dashlane and decrypt your data. Dashlane also asks you to enter your Master Password from time to time as a security measure—and to make sure you remember it!
The options you choose become how you unlock Dashlane on your iPhone or iPad after you've logged in with your Master Password.
If you're a member of a Dashlane Business plan who logs in using single sign-on (SSO), you can use your biometrics or passcode to log in instead of using the SSO sign-in process.
- After opening the Dashlane iOS app, press your finger lightly on your device's Home button to use Touch ID, glance at your device to use Face ID, or enter your passcode.
If you're also using 2-factor authentication (2FA), Dashlane asks you to provide a 6-digit token from your 2FA app before you can use Touch ID and Face ID to unlock Dashlane or autofill your data. You can use 2FA apps like Dashlane Authenticator, Google Authenticator, Authy, or Duo Mobile.
- If Touch ID or Face ID fails to recognize you or your passcode doesn't work, Dashlane asks you to try again.
- After Touch ID or Face ID fails twice, Dashlane asks you to enter your Master Password or backup passcode.
- After your passcode fails three times, Dashlane asks you to enter your Master Password.
Set the app to lock when you're inactive
The Auto-lock timeout setting locks your app automatically after you've been inactive for the time you specify. After this amount of time passes, you need to unlock the app with Touch ID, Face ID, or your passcode. This setting is helpful if you lose your phone and want to ensure no one can access your data.
- Log in to the Dashlane iOS app.
- Select Settings and then Security.
- Select Auto-lock timeout.
- Select the amount of time after you've been inactive that the app locks.
The timeout is set to 5 minutes automatically when turned on, but you can choose between 10 seconds and 10 minutes. Selecting Never turns off this setting, but we strongly recommend keeping it turned on for greater security.
Set the app to lock when you exit
The Lock on exit setting locks your app automatically whenever you leave it, such as when going back to the home screen on iOS, switching between apps, or closing the screen. You need to authenticate to unlock it. We recommend keeping this setting turned on for greater security.
- Log in to the Dashlane iOS app.
- Select Settings and then Security.
- Select Lock on exit.
Change your passcode
You change your passcode in the Security Settings menu.
- Log in to the Dashlane iOS app.
- Select Settings and then Security.
- Select Change Passcode.
- Enter and confirm a new 4-digit passcode.
If you no longer want to use a passcode to unlock Dashlane, turn off the Use passcode setting.
What if my passcode doesn't work?
If your passcode doesn't work, complete these steps:
- When unlocking the iOS app, incorrectly enter your 4-digit passcode three times. Dashlane asks for your Master Password.
- Log in to the Dashlane iOS app and select Settings.
- In the Settings menu, select Security.
- Turn off Use passcode and turn it on again.
- Enter and confirm a new 4-digit passcode.
If the passcode still doesn't work, please contact Customer Support.
Can Touch ID, Face ID, or a passcode replace my Master Password?
No. Touch ID, Face ID, and passcodes are efficient and secure ways to lock and unlock your device, but they can't replace your Master Password entirely because it's required to decrypt your data.
When you restart your device, launch the app, or manually log out and log back in to the app, Dashlane asks you to enter your Master Password to decrypt your data. Dashlane also requires you to enter your Master Password every 14 days as a security measure and to make sure you remember it!
If you're a member of a Dashlane Business plan who logs in using single sign-on (SSO), you can use Touch ID, Face ID, or a passcode to log in instead of using the SSO sign-in process.