Only admins can access the Admin Console, and admins can access any tab. If a member is the billing contact but not an admin, they can only manage subscriptions in the Admin Console.

You can access the Admin Console in multiple ways:

• Option 1: Select the Dashlane D in your browser's toolbar to open the extension pop-up, select More and then Open the Admin Console.

  

• Option 2: In the extension pop-up, select the Admin tab, and then select Open Admin Console.

  

• Option 3: In the Dashlane web app, scroll to the bottom of the left menu and select Open Admin Console.

  

• Option 4: In the Dashlane web app, select the Vault menu on the top left of the app, and then Open Admin Console.

  

Login issues

When you try to log in to the Admin Console, if you're repeatedly sent back to the login page, explore these three possible causes:

• You no longer have admin status on your plan because you were removed from the plan or were given member status by another admin.

• You no longer have admin status on your plan because you reset your Dashlane account. If no other admins are on the plan, contact Customer Support to help you regain access to the Console. You can contact the Support team directly through the Admin Console, or by selecting Chat with bot in the bottom right of this page.

  Contact an agent through the Admin Console

• Your plan is no longer active or frozen due to a lack of payment.

  More about frozen or unpaid plans

If these items aren't the cause and you still can't access the Admin Console, clear your browser's cache and cookies and then use a different browser. If that doesn't work, contact the Support team. You can contact Support directly through the Admin Console, or by selecting Chat with bot in the bottom right of this page.

Contact an agent through the Admin Console

Tabs

Through the Admin Console admins can manage their professional plan and take the actions necessary for their plan's security. Billing contacts can access subscription settings for the plan, but won't have access to the other tabs unless they are also an admin.

1. Insights Dashboard: Monitor your plan's overall Password Health score through a dynamic graph to identify ways to help plan members keep their accounts secure and increase your organization's overall score. You can check the number of logins stored in all the accounts that are part of your plan, as well as any other security risks detected through Dark Web Insights.

   In the Account section, you can see a summary of the plan, including which subscription you have, the number of seats purchased, and the pending invitations.

   Password Health scores in the Admin Console
   Learn more about Dark Web Insights
   Manage billing for your professional plan

   If you're an admin of an organization using Credential Protection, you have access to Credential Protection insights. You can see real-time insights into Credential Protection features, including Credential Risk Detection, Credential Risk Alerts, Risk Notification, and AI Phishing Alerts By simply deploying the Dashlane browser extension, you can access advanced security information about your organization.

   Credential Protection insights for admins

2. Users: Add or remove members, change members' login email, upgrade members to admins or Group Managers, or check the status of a member's invitation to the plan and resend invites. View the number of open seats remaining for your plan, the number of total seats your organization has purchased for your plan, and the number of employees who haven’t yet accepted your invite to join Dashlane.

   You can also see the organization's average Password Health score, the individual scores of your plan members, and the breakdown of safe, weak, reused, or compromised passwords for each member. Export the user list as a CSV. Then make recommendations to a team so they can improve their scores accordingly.

   Notes

   • The Password Health score column remains blank until a member saves at least five logins in their vault or, if they have the Spaces feature, in the Business Space.
   • Select to show only Active, Pending, or Revoked members, or whatever combination is most practical.
   • If your plan has the Spaces feature, the number in the Passwords column refers only to those passwords located in a member's Business Space.
   • The Last Activity column shows when a member last performed an action logged to Dashlane servers.
   • The Rights column shows each plan member's status: Admin or Member. Admins can change anyone's status. The Rights column also shows if an admin or member is the billing contact. To set a member as a billing contact, go to Account summary.

   • If you turn on the Enforce 2FA policy feature or plan members turn on 2-factor authentication for their accounts, you can generate 2FA recovery codes if they lose access to their phone or authenticator app.

     Generate 2FA recovery codes for your members
     Enforce 2FA Policy for your members

3. Groups: Add new, delete old, or rename existing sharing groups, as well as add or remove members from groups.

   Sharing groups feature

4. Activity Log: View all recent admin and member activity, such as inviting or revoking members and adding or deleting sharing groups. You can also view authentications on new devices and updates to Dashlane accounts' settings. Activating or deactivating 2FA methods are also listed here. Admins can export these logs to a CSV file to help them measure and diagnose password use at their organization. Admins can also approve or decline member account recovery requests from this tab.

   Activity Logs

5. Security Tools:

   • Credential Risk Detection aims to protect organizations beyond credential storage, reaching across to active, inactive, and non-plan members without compromising privacy.
   • Credential Risk Alerts & Notifications are designed to help admins make their members part of the solution to keep their company’s credentials safe, fostering a security-minded culture.
   • Phishing alerts are sent to members about potentially harmful websites if the URL they're visiting is suspicious.
   • Dark Web Insights monitors the dark web for employee email addresses to find domain-wide breaches and for compromised organization information.

   

6. Policies: Set your plan's company-wide policies.

   More about policies

   

7. Account recovery: Admin-assisted recovery provides admins of professional plans with a simple and secure way to recover a member's Dashlane account if that member forgets their Master Password. This tab is where admins can manage the admin-assisted recovery setting.

   More about admin-assisted recovery

8. Integrations: Set up and manage your integrations:

   • Single sign-on (SSO) with Confidential SSO or Self-Hosted SSO
   • Provisioning for individual members and groups with Confidential Provisioning, or Self-hosted Provisioning

   • Deployment of the Dashlane browser extension to your members at the same time you set up Credential Protection features

     Credential Protection deployment

   • Real-time tracking and filtering of Activity Logs with Splunk

     Track team activity for your professional plan with Splunk

   • Developer Access:

     • The Dashlane public API provides read-only access to insights and important information about your professional plan.

       Dashlane public API

     • Dashlane provides a Command Line Interface (CLI) so you can interact directly with your account. With our CLI, you can manage your data from your computer terminal.

       Manage your data with Dashlane's Command Line Interface (CLI)

   

Account summary

Access your team's Account summary through the Admin Console menu in the top left of the Admin Console.

From the Account summary tab, you can perform these actions:

• View a summary of the plan, including the number of seats purchased and the expiration date
• Edit the organization's name on the plan
• Buy more seats
• Edit the payment method
• Designate a billing contact
• Consult and retrieve invoices for your subscription
• Upgrade to another professional plan before your renewal date

Customizations

If you're an admin of an organization that has deployed the Dashlane extension and has Password Management or Credential Protection you can personalize employee-facing security alerts with your company logo and a company support contact. You can manage your company logo in the Admin Console for Credential Risk Alerts, and AI Phishing Alerts.

Customize the security alerts of your professional plan

Log out

The Log out button securely logs you out of the Admin Console before you leave the page.

Note: To protect your plan's privacy, Dashlane automatically logs you out of the Admin Console when you close your browser.

If you enabled 2FA on your Dashlane account, this setting also applies to your Admin Console login. Each time you enter your Master Password, Dashlane asks you to enter a verification code.