This article is for admins of professional plans.
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Some of the features in the Admin Console aren't available to all professional plans.
More about professional plans and their features
The Admin Console helps admins of professional plans monitor and manage their plan members' password security.
Admins can perform these actions in the Admin Console:
- Provision Dashlane accounts by adding and removing members
- Monitor their account's billing information and invoices
- Check plan members' Dashlane security scores
- Review each plan member's Password Health score
- Review the overall score for the organization to prevent poor password practices
- See how the score has changed over time, and still maintain member privacy to encourage unique passwords
- Designate a billing contact who only has access to the Account summary tab to view invoices, edit the payment method for the account, and choose to add seats/upgrade to another plan mid-cycle if needed
- Access our Help Center and contact Customer Support
Access the Admin Console
Only admins can access the Admin Console, and admins can access any tab. If a member is the billing contact but not an admin, they can only manage subscriptions in the Admin Console.
You can access the Admin Console in multiple ways:
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Option 1: Select the Dashlane D in your browser's toolbar to open the Dashlane Smart Extension pop-up, select More and then Open the Admin Console.
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Option 2: In the Dashlane Smart Extension pop-up, select the Admin tab, and then select Open Admin Console.
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Option 3: In the Dashlane web app, scroll to the bottom of the left menu and select Open Admin Console.
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Option 4: In the Dashlane web app, select My account and then Open Admin Console.
Login issues
When you try to log in to the Admin Console, if you're repeatedly sent back to the login page, explore these three possible causes:
- You no longer have admin status on your plan because you were removed from the plan or were given member status by another admin.
- You no longer have admin status on your plan because you reset your Dashlane account. If no other admins are on the plan, contact Customer Support to help you regain access to the Console.
- Your plan is no longer active or frozen due to a lack of payment.
If these items aren't the cause and you still can't access the Admin Console, clear your browser's cache and cookies and then use a different browser. If that doesn't work, contact the Support team. You can contact a support agent directly through the Admin Console or use the chatbot.
Navigate the Admin Console
Tabs
The Admin Console contains eight tabs. Admins can manage their professional plan and take the actions necessary for their plan's security. Billing contacts can access subscription settings for the plan, but won't have access to the other tabs unless they are also an admin.
- Dashboard: Monitor your plan's overall Password Health score through a dynamic graph to identify ways to help plan members keep their accounts secure and increase your organization's overall score.
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Users: Add or remove members, upgrade members to admins or Group Managers, or check the status of a member's invitation to the plan and resend invites. View the number of open seats remaining for your plan, the number of total seats your organization has purchased for your plan, and the number of employees who haven’t yet accepted your invite to join Dashlane.
You can also see the organization's average Password Health score, the individual scores of your plan members, and the breakdown of safe, weak, reused, or compromised passwords for each member. Export the user list as a CSV. Then make recommendations to a team so they can improve their scores accordingly.
Notes
- The Password Health score column remains blank until a member saves at least five logins in their vault or, if they have the Spaces feature, in the Business Space.
- Select to show only Active, Pending, or Revoked members, or whatever combination is most practical.
- If your plan has the Spaces feature, the number in the Passwords column refers only to those passwords located in a member's Business Space.
- The Last Activity column shows when a member last performed an action logged to Dashlane servers.
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The Rights column shows each plan member's status: Admin or Member. Admins can change anyone's status. The Rights column also shows if an admin or member is the billing contact. To set a member as a billing contact, go to Account summary.
- If you turn on the Enforce 2FA policy feature or plan members turn on 2-factor authentication for their accounts, you can generate 2FA recovery codes if they lose access to their phone or authenticator app.
Generate 2FA recovery codes for your members
Enforce 2FA Policy for your members
- Groups: Add new, delete old, or rename existing sharing groups, as well as add or remove members from groups.
- Activity Log: View all recent admin and member activity, such as inviting or revoking members and adding or deleting sharing groups. You can also view authentications on new devices and updates to Dashlane accounts' settings. Activating or deactivating 2FA methods are also listed here. Admins can export these logs to a CSV file to help them measure and diagnose password use at their organization. Admins can also approve or decline member account recovery requests from this tab.
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Security Tools:
- Credential Risk Detection aims to protect organizations beyond credential storage, reaching across to active, inactive, and non-plan members without compromising privacy.
- Nudges are designed to help admins make their members part of the solution to keep their company’s credentials safe, fostering a security-minded culture.
- Phishing alerts are sent to members about potentially harmful websites if the URL they're visiting is suspicious.
- Dark Web Insights monitors the dark web for employee email addresses to find domain-wide breaches and for compromised organization information.
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Policies: Set your plan's company-wide policies.
- Account recovery: Admin-assisted recovery provides admins of professional plans with a simple and secure way to recover a member's Dashlane account if that member forgets their Master Password. This tab is where admins can manage the admin-assisted recovery setting.
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Integrations: Set up and manage your integrations:
- Single sign-on (SSO) with Confidential SSO or Self-Hosted SSO
- Provisioning for individual members and groups with Confidential Provisioning, Self-hosted Provisioning, or Active Directory
- Mass deployment of the Dashlane Smart Extension to your members at the same time you set up Omnix Credential Protection features
- Real-time tracking and filtering of Activity Logs with Splunk
Track team activity for your Dashlane Business or Omnix plan with Splunk
- The Dashlane public API provides read-only access to insights and important information about your professional plan.
Dashlane public API
Account summary
Access your team's Account summary through the Account menu in the Admin Console.
From the Account summary tab, you can perform these actions:
- View a summary of the plan, including the number of seats purchased and the expiration date
- Edit the organization's name on the plan
- Buy more seats
- Edit the payment method
- Designate a billing contact
- Consult and retrieve invoices for your subscription
- Upgrade to another professional plan before your renewal date
Log out
The Log out button securely logs you out of the Admin Console before you leave the page.
Note: To protect your plan's privacy, Dashlane automatically logs you out of the Admin Console when you close your browser.
If you enabled 2FA on your Dashlane account, this setting also applies to your Admin Console login. Each time you enter your Master Password, Dashlane asks you to enter a verification code.