The Admin Console helps Dashlane Starter, Team, and Business plan admins monitor and manage their plan members' password security.
Admins can perform these actions in the Admin Console:
- Provision Dashlane accounts by adding and removing members
- Monitor their account's billing information and invoices
- Check plan members' Dashlane security scores for passwords stored in their Business Space
- Review each plan member's Password Health score
- Review the overall score for the organization to prevent poor password practices
- See how the score has changed over time and still maintain member privacy to encourage unique passwords
- Designate a billing contact who only has access to the Account summary tab to view invoices, edit the payment method for the account, and choose to add seats/upgrade to another plan mid-cycle if needed
- Access our Help Center and contact Customer Support
Access the Admin Console
Only admins can access the Admin Console, and admins can access any tab in the Console. If a member is the billing contact but not an admin, they can only manage subscriptions in the Admin Console.
You can access the Admin Console in three ways:
- Option 1: Go directly to console.dashlane.com.
- Option 2: In the Dashlane web app, select My account and then Admin Console.
- Option 3: In the Dashlane browser extension, select More and then Open the Admin Console.
Login issues
When you try to log in to the Admin Console, if you're repeatedly sent back to the login page, explore these three possible causes:
- You no longer have admin status on your plan because you were removed from the plan or were given member status by another admin.
- You no longer have admin status on your plan because you reset your Dashlane account. If no other admins are on the plan, contact Customer Support to help you regain access to the Console.
- Your plan is no longer active or expired due to a lack of payment. Contact Customer Support from your admin's email address.
If these items aren't the cause and you still can't access the Admin Console, clear your browser's cache and cookies and then use a different browser. If that doesn't work, contact Customer Support.
You can contact Customer Support using the Contact Support option on the Account menu, the Contact us button at the top of any page on the Help Center, or the following link. Business plan admins can request a 30‑minute phone call with one of our support agents only through the option on the Account menu.
Navigate the Admin Console
Watch this video for a quick tour of the Dashlane Admin Console.
Tabs
The Admin Console contains five tabs. Admins can manage their Starter, Team, or Business plan and take the actions necessary for their plan's security. Billing contacts can access subscription settings for the plan but won't have access to the other tabs unless they are also an admin.
- Dashboard: Monitor your plan's overall Password Health score through a dynamic graph to identify ways to help plan members keep their accounts secure and increase your organization's overall score.
- Users: Add or remove members or upgrade members to admins. You can also check the status of a member's invitation to the plan and resend invites. You can view security scores for passwords in plan members' Business Space and the average security score of the organization. Hover over each individual security score to see the plan members' breakdown of safe, weak, reused, or compromised passwords. Then, make recommendations to a team so they can improve their scores accordingly.
Notes:
- The Password Health score column remains blank until a member saves at least five logins in their Business Space
- Select to show only Active, Pending, or Revoked members, or whatever combination is most practical
- The number in the Passwords column refers only to those passwords located in a member's Business Space
- The Last Activity column shows when a member last performed an action logged to Dashlane servers
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The Rights column shows each plan member's status: Admin or Member. Admins can change anyone's status. The Rights column also shows if an admin or member is the billing contact. To set a member as a billing contact, go to Account summary.
- Groups: Add new, delete old, or rename existing sharing groups, as well as add or remove members from groups. If you sync groups with your Active Directory (AD), AD overwrites any changes you make to those groups on the next sync. You need to make changes directly in AD.
- Activity Logs: View all recent admin and member activity, such as inviting or revoking members and adding or deleting sharing groups. You can also view authentications on new devices and updates to Dashlane accounts' settings. Activating or deactivating 2FA methods are also listed here. Admins can export these logs to a CSV file to help them measure and diagnose password use at their organization. Admins can also approve or decline member account recovery requests from this tab.
- Settings: Set your plan's company-wide policies with our Smart Space Management feature, browser extension abilities, and security preferences.
Account summary
Access your team's Account summary through the Account menu in the Admin Console.
From the Account summary tab, you can perform these actions:
- View a summary of the plan, including the number of seats purchased and the expiration date
- Edit the organization's name on the plan
- Buy more seats
- Edit the payment method
- Designate a billing contact
- Consult and retrieve invoices for your subscription
- Upgrade to another Dashlane plan for businesses before your renewal date
Log out
The Log out button securely logs you out of the Admin Console before you leave the page.
Note: To protect your plan's privacy, Dashlane automatically logs you out of the Admin Console when you close your browser.
If you enabled 2-factor authentication on your Dashlane account, this setting also applies to your Admin Console login. Each time you enter your Master Password, Dashlane asks you to enter a verification code.