You must be an admin on a Starter, Team, or Business plan to acces the Admin Console.

The Admin Console helps Dashlane Starter, Team, and Business plan admins monitor and manage their plan members' password security.

Admins can perform these actions in the Admin Console:

• Provision Dashlane accounts by adding and removing members
• Monitor their account's billing information and invoices
• Check plan members' Dashlane security scores for passwords stored in their Business Space
  • Review each plan member's Password Health score
  • Review the overall score for the organization to prevent poor password practices
  • See how the score has changed over time and still maintain member privacy to encourage unique passwords

    Manage Password Health for your plan

• Designate a billing contact who only has access to the Account summary tab to view invoices, edit the payment method for the account, and choose to add seats/upgrade to another plan mid-cycle if needed
• Access our Help Center and contact Customer Support

Access the Admin Console

Only admins can access the Admin Console, and admins can access any tab in the Console. If a member is the billing contact but not an admin, they can only manage subscriptions in the Admin Console.

You can access the Admin Console in three ways:

• Option 1: Go directly to console.dashlane.com.
• Option 2: In the Dashlane web app, select My account and then Open Admin Console.
  
• Option 3: In the Dashlane browser extension, select More and then Open the Admin Console.
  
• Option 4: Scroll to the bottom of the sidebar in your vault, and select Open Admin Console.
  
• Option 5: Select the Dashlane D in your browser's toolbar to open the extension pop-up, select the Admin tab, and then select Open Admin Console.
  

Login issues

When you try to log in to the Admin Console, if you're repeatedly sent back to the login page, explore these three possible causes:

• You no longer have admin status on your plan because you were removed from the plan or were given member status by another admin.
• You no longer have admin status on your plan because you reset your Dashlane account. If no other admins are on the plan, contact Customer Support to help you regain access to the Console.
• Your plan is no longer active or frozen due to a lack of payment.
  More about frozen or unpaid plans

If these items aren't the cause and you still can't access the Admin Console, clear your browser's cache and cookies and then use a different browser. If that doesn't work, contact Customer Support.

You can contact Customer Support using the Contact Support option on the Account menu, the Contact us button at the top of any page on the Help Center, or the following link. Business plan admins can request a 30‑minute phone call with one of our support agents only through the option on the Account menu.

Contact Customer Support

Navigate the Admin Console

Watch this video for a quick tour of the Dashlane Admin Console.

Tabs

The Admin Console contains five tabs. Admins can manage their Starter, Team, or Business plan and take the actions necessary for their plan's security. Billing contacts can access subscription settings for the plan but won't have access to the other tabs unless they are also an admin.

1. Dashboard: Monitor your plan's overall Password Health score through a dynamic graph to identify ways to help plan members keep their accounts secure and increase your organization's overall score.

   Password Health scores in the Admin Console

2. Users: Add or remove members, upgrade members to admins or Group Managers, or check the status of a member's invitation to the plan and resend invites. View security scores for passwords in plan members' Business Space and the average security score of the organization. Hover over each individual security score to see the plan members' breakdown of safe, weak, reused, or compromised passwords. Export the user list as a CSV. Then, make recommendations to a team so they can improve their scores accordingly.

   Notes:

   • The Password Health score column remains blank until a member saves at least five logins in their Business Space
   • Select to show only Active, Pending, or Revoked members, or whatever combination is most practical
   • The number in the Passwords column refers only to those passwords located in a member's Business Space
   • The Last Activity column shows when a member last performed an action logged to Dashlane servers

   • The Rights column shows each plan member's status: Admin or Member. Admins can change anyone's status. The Rights column also shows if an admin or member is the billing contact. To set a member as a billing contact, go to Account summary.

   • If you turn on the Enforce 2FA policy feature, or plan members turn on 2-factor authentication for their accounts, you can generate 2FA recovery codes if they lose access to their phone or authenticator app.
     Generate 2FA recovery codes for your members
     Enforce 2FA Policy for your members

1. Groups: Add new, delete old, or rename existing sharing groups, as well as add or remove members from groups.

   Sharing groups feature

   AD group sync

2. Activity Logs: View all recent admin and member activity, such as inviting or revoking members and adding or deleting sharing groups. You can also view authentications on new devices and updates to Dashlane accounts' settings. Activating or deactivating 2FA methods are also listed here. Admins can export these logs to a CSV file to help them measure and diagnose password use at their organization. Admins can also approve or decline member account recovery requests from this tab.

   Activity Logs

3. Settings: Set your plan's company-wide policies with our Smart Space Management feature, browser extension abilities, and security preferences.

   Smart Space Management

   Settings and policies

   

Account summary

Access your team's Account summary through the Account menu in the Admin Console.

From the Account summary tab, you can perform these actions:

• View a summary of the plan, including the number of seats purchased and the expiration date
• Edit the organization's name on the plan
• Buy more seats
• Edit the payment method
• Designate a billing contact
• Consult and retrieve invoices for your subscription
• Upgrade to another Dashlane plan for businesses before your renewal date

Log out

The Log out button securely logs you out of the Admin Console before you leave the page.

Note: To protect your plan's privacy, Dashlane automatically logs you out of the Admin Console when you close your browser.

If you enabled 2-factor authentication on your Dashlane account, this setting also applies to your Admin Console login. Each time you enter your Master Password, Dashlane asks you to enter a verification code.