This article is for members of Starter, Team, or Business plans who are being removed from the plan by their plan admin.
How admins remove accounts from Starter, Team, and Business plans
When you’re removed from a plan, you’re notified in the app and by email.
Important: If you don’t take action before your account is removed, you risk losing access to all of the personal logins and data you stored in Dashlane. The best way to avoid losing access to your data is to export it to a new, personal account before your account is removed from the plan. This action is essential if you log in with single sign-on (SSO) because you'll permanently lose access to your account as soon as it's removed from the plan. You have SSO if you use the same login application to access Dashlane and other work accounts. If you don't know whether you have SSO, ask your manager or plan admin.
Export your data to a new, personal account
To keep access to your personal logins and data from your Starter, Team, and Business account, import them to a new, personal account:
- If you’re the only one with full rights to any login that’s shared with other plan members, change their access to that login so they have full rights. If you have questions about who to share with, ask your plan admin.
More about sharing logins - Export your data to a DASH file.
Export your data with a secure DASH fileNote: If you want to keep access to all of your personal logins and Secure Notes, but you’re not sure if you want to sign up for a personal Dashlane account, you can export them with a CSV file and decide later. CSV files aren't encrypted, and others can read them, so be sure to store the file securely.
Export your data with a CSV fileNote: If your admin turned on Smart Space Management, your export will only include logins and Secure Notes that were in your Personal Space. You lose access to all logins and Secure Notes that were in the Business Space.
More about Spaces - Sign up for a personal, free or paid, Dashlane account.
Compare personal Dashlane plans
Create a Dashlane account - Import your data to your new account.
Import your DASH file to your new account - Delete your personal logins and Secure Notes from your old account. If your admin turned on Smart Space Management, you can just delete items from your Personal Space.
How to delete Dashlane logins
More about Spaces
If your account has already been removed from the plan
What happens to your account when it’s removed depends on whether you log in to Dashlane with single sign-on (SSO) or a Dashlane Master Password. You have SSO if you use the same login application to access Dashlane and other work accounts. If you don't know whether you have SSO, ask your manager or plan admin.
After your account is removed, it becomes a personal account on a Premium plan for 40 days. After 40 days, your account gets downgraded to a Free plan. You keep access to all logins and Secure Notes that were in your Personal Space when you were on a Starter, Team, or Business plan. However, if your admin has turned on Smart Space Management, you lose access to all logins and Secure Notes that were in the Business Space.
More about Spaces
If you’ve already been removed from a Starter, Team, or Business plan, and you’re trying to log in to the account that was removed, you might be able to regain access to your old account, which will only contain items that were in your Personal Space. This will depend on if you added another contact email, enabled biometrics, or added personal devices to your account before you were removed. If you want to regain access, but you're having trouble logging in, you can follow the troubleshooting steps in this article:
I can’t log in to my Dashlane account
If you're still unable to log in to your old account, you can create a new, personal Dashlane account and add your logins and data there.
Create a Dashlane account
Add and manage logins in Dashlane
After your account is removed, you permanently lose access to that account and all of the personal data that you stored in it.
You can create a new, personal Dashlane account and add your logins and data there.
Create a Dashlane account
Add and manage logins in Dashlane
If you previously exported your data to a CSV or DASH file, you can import it to a new account.
Import your DASH file to your new account
Import your CSV to your new account
If you don’t want to export your data to a new account
If you don’t want to export your data, take the following steps before you’re removed from the plan so that you don’t lose access to your account:
Important: If you use single sign-on (SSO) to log in to Dashlane, these steps won’t help you regain access to your account if it’s removed. If you have SSO, when your account is removed, you permanently lose access to it. The only way for you to keep access to your logins and data is to export them to a new, personal account before it’s removed from the plan. You have SSO if you use the same login application to access Dashlane and other work accounts. If you don't know whether you have SSO, ask your manager or plan admin.
Export your data to a new, personal account
- Update your contact email address to your personal email address.
How to change your contact email addressNote: Your Starter, Team, or Business plan email will continue to be your login email address forever, even if you update your contact email address.
- Check if you previously turned on biometrics and Biometric recovery in the mobile app. Then you can reset your Master Password using your fingerprint or face.
Master Password reset on Android
Master Password reset on iOS
Master Password reset on the macOS app - Log in to Dashlane on your personal devices so that those devices are authorized
How to add a device in Dashlane