Add a device with a code sent to you by email

If you haven't turned on 2FA, we send a verification code to your contact email address whenever you log in to a new device.

1. Open Dashlane on the device you want to log in to and enter your login email address.

   A new tab opens to perform a security check, which helps prevent phishing. This check confirms the request is genuine, so attackers can't fake the process or trick you into a login on a fake website.

   Then, open your email and look for a message from us with the code. We send the code to the address you use to log in to Dashlane unless you have a contact email address that's different from your login email address.

   Learn how to change your contact email address

   If the email isn't in your inbox, check your spam folder. If you haven't received the email, try again with a new code. Select Resend where you tried to log in. You can also get a new code if you try to log in again.

   If the page doesn't load or takes too long to load, turn off your ad blocker or VPN, or add Dashlane to your allowlist. If you're unable to receive your verification code, check this article:

   Problems with email verification codes

2. Enter the code on the device where you want to log in to.

   

3. Enter your Master Password and select Log in. We won't ask for a code the next time you log in on that device.

Add a device with a 2FA token

If you've turned on 2FA or have an authenticator app on a device you've already added to Dashlane, we'll ask for a 6-digit token from your authenticator app when you try to log in on a new device. Authenticator apps include Google Authenticator, Duo Mobile, and others.

1. Open Dashlane on the device you want to log in to and enter your login email address.

   A new tab opens to perform a security check, which helps prevent phishing. This check confirms the request is genuine, so attackers can't fake the process or trick you into a login on a fake website.

   Open your authenticator app and look for a 6-digit token for the Dashlane account that you want to log in with.

   If the page doesn't load or takes too long to load, turn off your ad blocker or VPN, or add Dashlane to your allowlist. If you're unable to receive your 2FA token, check this article:

   Problems using 2FA tokens when logging in to Dashlane

   

2. Enter the token where you want to log in.

   

3. Enter your Master Password and select Log in. We won't ask for a token the next time you log in on this device unless you've set up 2FA for every time you log in to Dashlane.

2FA in Dashlane

Add a device with a QR code

You can only use this method with the Dashlane mobile app or the Dashlane macOS app—not with Dashlane in your computer browser.

To add a new device, scan a QR code with the camera on a different mobile device where you're already logged in to Dashlane. When you add a device this way, you don't need to enter your email address or Master Password. QR codes are a quick way to set up Dashlane when you get a new phone or computer.

1. Open Dashlane on the device you want to log in to and enter your login email address.

2. Select Log in with a QR code. A QR code appears.

   

3. On the device you're already logged into, go to your Dashlane Settings and select Add new device. If asked, enter your Master Password and select Unlock.

4. Select Scan QR code, and a camera opens in your app. Use the camera to scan the QR code on the device you want to log in to.

   

5. On the device you want to log in to, your email address is populated. Select Confirm.

   

6. If you've turned on 2-factor authentication (2FA), enter the 2FA token from your authenticator app.
7. If you want to log in to an account protected by a Master Password, you'll be logged in directly. If you use a passwordless Dashlane account protected by a PIN code, you'll be prompted to enter and confirm a PIN for this device.

Add a device with the security challenge

You can only use this method with a passwordless Dashlane account protected by a PIN code.
Set up and use a passwordless account

To use the security challenge to add a device, you need to be logged in to your passwordless Dashlane account already on a different device.

Step 1: Start the login process on the new device you want to log in to

1. Open Dashlane on the device you want to log in to and enter your login email address.
2. Select Next or Continue, depending on your device.

3. We perform a security check to help prevent phishing. This check confirms the request is genuine, so attackers can't fake the process or trick you into a login on a fake website.

   We'll ask you for an email verification code. Open your email and look for a message from us with the code. We send the code to your contact email address.

   If the page continues to load after you enter your code, you may need to turn off your ad blocker or VPN, or add Dashlane to the list of allowed websites. To learn more, check out this article:

   Problems with email verification codes

4. Enter the code on the device you want to log in to. Select Next.

   

5. We'll ask which device you're already logged in on.
   • Select Computer if you're logged in to your web browser.
   • Select Mobile if you're logged in on a phone or tablet. Then select Log in with another method and Take security challenge.

Example: Logged in on computer and want to add mobile device

Step 2: Take the security challenge on the device where you're already logged in

1. Go to the device where you're logged in. If that device is a computer, select the Vault menu in the top left of the page, then select Settings. On mobile, select Settings.
2. Select Add new device.

3. We'll ask if you recognize the login request. Select Yes, it's me.

   Note: If you see a screen that says Log in on your new device with security challenge, select Refresh request first.

   Example: On web, select Add new device

   

   

4. You'll see a list of words with one word missing. The missing word appears on the new device you want to log in to. Enter the missing word on your logged-in device, then select Confirm.

   

Step 3: Set up your PIN code on your new device

On your new device, you'll be asked to set up a PIN code:

• If you're logging in to Dashlane in your web browser, select Set up PIN. Then enter a PIN for this device and select Next. Then confirm your PIN and select Confirm and access vault.
• If you're logging in to Dashlane on your mobile device, enter your PIN twice. You'll also be asked if you want to turn on biometrics to make logging in easier.

Tip: We recommend that you choose a PIN different from the one you use to unlock Dashlane on other devices.

Add a device with a security key

You can only use this method with Dashlane accounts protected by a security key. You can use accounts protected by a security key in your computer browser or on Android.

If you have an account protected by a security key, you'll use your security key to authorize your new device. The process is the same as when you log in with a security key on a device you've already registered.

Log in to a Dashlane account protected by a security key on the web
Log in to a Dashlane account protected by a security key on Android