When you use Dashlane for the first time on a new computer, phone, or tablet, we ask you to take an extra step to confirm your identity. We sometimes call this step device authentication, or the step where you add an authorized device.
The way you add a device to Dashlane depends on the type of account you have.
| Account type |
Email code or 2FA token |
QR code | Security challenge | Security key |
| Login with a Master Password | ✓ | ✓ | ||
| Passwordless login with a PIN | ✓ | ✓ | ||
| Passwordless login with security keys | ✓ |
Add a device with a code sent to you by email
If you haven't turned on 2FA, we send a verification code to your contact email address whenever you log in to a new device.
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Open Dashlane on the device you want to log in to and enter your login email address.
A new tab opens to perform a security check, which helps prevent phishing. This check confirms the request is genuine, so attackers can't fake the process or trick you into a login on a fake website.
Note: You might need to turn off your ad blocker or add Dashlane to the list of allowed websites.
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Open your email and look for a message from us with the code. We send the code to the address you use to log in to Dashlane unless you have a contact email address that's different from your login email address.
More about how to change your contact email address
Note: If you don't receive the code, go back to the Dashlane login page, refresh the page, and select Resend code.
- Enter the code in the app you want to log in to.
- After the security check, enter your Master Password and select Log in. We won't ask for a code the next time you log in on that device.
Problems with the email code
If the email isn't in your inbox, check your spam folder. If you haven't received the email, try again with a new code. Select Resend in the app where you tried to log in. You can also get a new code if you try to log in again.
Add a device with a 2FA token
If you've turned on 2FA or have an authenticator app on a device you've already added to Dashlane, we'll ask for a 6-digit token from your authenticator app when you try to log in on a new device. Authenticator apps include Google Authenticator, Duo Mobile, and others.
- Open Dashlane on the device you want to log in to and enter your login email address.
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A new tab opens to perform a security check, which helps prevent phishing. This check confirms the request is genuine, so attackers can't fake the process or trick you into a login on a fake website.
Note: You might need to turn off your ad blocker or add Dashlane to the list of allowed websites.
- Open your authenticator app and look for a 6-digit token for the Dashlane account that you want to log in with.
- Enter the token where you want to log in.
- After the security check, enter your Master Password and select Log in. We won't ask for a token the next time you log in on this device unless you've set up 2FA for every time you log in to Dashlane.
Problems with the 2FA token?
Read our article on login problems
Add a device with a QR code
You can only use this method with the Dashlane mobile app or the Dashlane macOS app—not with the Dashlane web app in your computer browser.
You can add a new device by scanning a QR code with the camera on a different mobile device where you're already logged in to Dashlane. When you add a device this way, you don't need to enter your email address or Master Password. QR codes are a quick and easy way to set up Dashlane when you get a new phone or computer.
| How to use QR codes in Dashlane | macOS | Android | iPhone |
| Add these devices with a QR code | ✓ | ✓ | ✓ |
| Use a camera on one of these devices to add another device | ✓ | ✓ |
- Open Dashlane on the device you want to add and select Log in with a QR code. A QR code appears.
- Open the camera on a mobile device that you've already added. You can also open Dashlane, go to Settings, and select Add new mobile device to open a camera in the app.
- Select Scan QR code, and use the camera to scan the QR code.
- If you have 2FA turned on, enter the 2FA token from your authenticator app. You won't need to use a QR code the next time you log in on the device you added.
Add a device with the security challenge
You can only use this method with a passwordless Dashlane account protected by a PIN code.
Set up and use a passwordless account
To use the security challenge, you need to be already logged in to your passwordless Dashlane account on a different device. The process depends on what type of device you're currently logged in on.
| Where are you currently logged in? | Options |
| Web browser |
The security challenge is the only way to add a new device. |
| Mobile device |
The easiest way to add a new device is a QR code, but you can also use the security challenge. Add a device with a QR code |
Use the security challenge when logged in on the web
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Open Dashlane on the device you want to log in to and enter your login email address.
I'm logging in to Dashlane on the web
A new tab opens to perform a security check, which helps prevent phishing. This check confirms the request is genuine, so attackers can't fake the process or trick you into logging in on a fake website.
We'll ask you for an email verification code. Open your email and look for a message from us with the code. We send the code to your contact email address. Enter the code on the device you want to log in to.
I'm logging in to Dashlane on mobile
We'll ask which device you're already logged in on. Select Computer.
- Go to the device where you’re already logged in. Select the Vault menu in the top left of the app, then select Settings.
- Select Add new device.
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We'll ask if you recognize the login request. Select Yes, it's me.
Note: If you see a screen that says Log in on your new device with security challenge, select Refresh request first.
- On the device where you're already logged in, you'll see a list of words with one word missing. The missing word appears on the new device you're logging in to. Enter the missing word on your logged-in device, then select Confirm.
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You'll be asked to set up a PIN. The PIN is specific to this device.
Tip: We recommend choosing a PIN different from the one you use to unlock Dashlane on other devices.
If you're logging in to Dashlane in your web browser, select Set up PIN. Then enter a PIN for this device and select Next. Then confirm your PIN and select Confirm and access vault.
If you're logging in to Dashlane on your mobile device, enter your PIN twice. You'll also be asked if you want to turn on biometrics to make logging in easier.
Use the security challenge when logged in on mobile
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Open Dashlane on the device you want to log in to and enter your login email address.
I'm logging in to Dashlane on the web
A new tab opens to perform a security check, which helps prevent phishing. This check confirms the request is genuine, so attackers can't fake the process or trick you into logging in on a fake website.
We'll ask you for an email verification code. Open your email and look for a message from us with the code. We send the code to your contact email address. Enter the code on the device you want to log in to.
I'm logging in to Dashlane on mobile
We'll ask which device you're already logged in on. Select Mobile. Then select Log in with another method and Take security challenge.
- Go to the device where you’re already logged in. Select Settings.
- Select Add new device.
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We'll ask if you recognize the login request. Select Yes, it's me.
Note: If you see a screen that says Log in on your new device with security challenge, select Refresh request first.
- On the device where you're already logged in, you'll see a list of words with one word missing. The missing word appears on the new device you're logging in to. Enter the missing word on your logged-in device, then select Confirm.
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You'll be asked to set up a PIN. The PIN is specific to this device.
Tip: We recommend choosing a PIN different from the one you use to unlock Dashlane on other devices.
If you're logging in to Dashlane in your web browser, select Set up PIN. Then enter a PIN for this device and select Next. Then confirm your PIN and select Confirm and access vault.
If you're logging in to Dashlane on your mobile device, enter your PIN twice. You'll also be asked if you want to turn on biometrics to make logging in easier.
Add a device with a security key
You can only use this method with Dashlane accounts protected by a security key. You can use accounts protected by a security key in your computer browser or on Android.
If you have an account protected by a security key, you'll use your security key to authorize your new device. The process is the same as when you log in with a security key on a device you've already registered.
Log in to a Dashlane account protected by a security key on the web
Log in to a Dashlane account protected by a security key on Android