When you log in to your Dashlane account on a new device or sign in to the web app, the app prompts you to authorize new devices in one of two ways:
- Using a code that we email you
- Using a 6-digit token generated by your 2-factor authentication (2FA) app
Authorize using the code we sent you
If you haven't turned on 2FA, you authorize a device using the code we send to your contact email address.
Dashlane automatically uses your login email address as your contact email address, but you can provide a different contact email address.
Make sure you have access to the email account where Dashlane sends the messages. If you don't have access to the email address connected to your account, contact Customer Support.
If the email isn't in your inbox, check your spam folder. If you haven't received the email, try again with a new code:
- Select Resend in the login window or quit Dashlane and try to open your account again.
If you still have trouble logging in, contact Customer Support.
Authorize using 2FA tokens
If you've turned on 2FA, you authorize a new device by authenticating using a 6-digit token generated by your 2FA app. Authenticator apps include Google Authenticator, Duo Mobile, Dashlane Authenticator, and others.
If the Password Manager app says your 2FA token is incorrect, visit this troubleshooting guide: