When you use Dashlane for the first time on a new computer, phone, or tablet, we ask you to take an extra step to confirm your identity. We sometimes call this step device authentication, or the step where you add an authorized device.
The way you add a device to Dashlane depends on the type of account you have.
| Account type |
Email code or 2FA token |
QR code | Security challenge | Security key |
| Protected by a Master Password | ✓ | ✓ | ||
| Protected by a PIN | ✓ | ✓ | ||
| Protected by a security key | ✓ |
Add a device with a code sent to you by email
If you haven't turned on 2-factor authentication (2FA), we email you whenever you log in on a new device. The email includes either a verification code or a link to confirm your device.
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On your new device, open Dashlane and enter your login email address.
A new tab opens with a security check that helps protect you from phishing. The check confirms that the request is genuine, so attackers can’t use a fake website to trick you.
Then, open your email and look for a message from us. If the email has a link, select Confirm new device to open a Dashlane web page with your code. Select Confirm new device only if you started the login yourself.
We send the email to your login email address. If you’ve set a different contact email address, we send the email to that address instead.
Change your contact email address
If the email isn't in your inbox, check your spam folder. If you haven't received the email, try again with a new code. Select Resend code where you tried to log in. You can also get a new code if you try to log in again.
If the page doesn't load or takes too long to load, turn off your ad blocker or VPN, or add Dashlane to your allowlist. If you're unable to receive your verification code, visit this article:
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On your new device, enter the code from your email or the Dashlane web page. You have 15 minutes after you enter your email address to enter the code and complete your login.
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Enter your Master Password and select Log in. The next time you log in on that device, you can log in without a code.
Add a device with a 2FA token
If 2-factor authentication (2FA) is on, we’ll ask for a 6-digit token from your authenticator app when you log in on a new device. Examples include Google Authenticator and Duo Mobile. We also send you an email that asks you to open your authenticator app to find the token.
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On your new device, open Dashlane and enter your login email address.
A new tab opens with a security check that helps protect you from phishing. The check confirms that the request is genuine, so attackers can’t use a fake website to trick you.
Then, open your authenticator app and find the 6-digit token for the Dashlane account you want to use. Enter the token only if you started the login yourself.
If the page doesn't load or takes too long to load, turn off your ad blocker or VPN, or add Dashlane to your allowlist. If you're unable to receive your 2FA token, check this article:
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On your new device, enter the token from your authenticator app.
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Enter your Master Password and select Log in. The next time you log in on that device, you can log in without a token. If you set 2FA to ask at every login, you need a token each time.
Add a device with a QR code
You can only use this method with the Dashlane mobile app or the Dashlane macOS app—not with Dashlane in your computer browser.
To add a new device, scan a QR code with the camera on a different mobile device where you're already logged in to Dashlane. When you add a device this way, you don't need to enter your email address or Master Password. QR codes are a quick way to set up Dashlane when you get a new phone or computer.
| How to use QR codes in Dashlane | macOS | Android | iPhone |
| Add these devices with a QR code | ✓ | ✓ | ✓ |
| Use a camera on one of these devices to add another device | ✓ | ✓ |
Note: Accounts protected by a Master Password and with 2FA turned on can’t add a new device by scanning a QR code.
- Open Dashlane on the device you want to log in to and enter your login email address.
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Select Log in with a QR code. A QR code appears.
- On the device you're already logged into, go to your Dashlane Settings and select Add new device. If asked, enter your Master Password and select Unlock.
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Select Scan QR code, and a camera opens in your app. Use the camera to scan the QR code on the device you want to log in to.
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On the device you want to log in to, your email address is populated. Select Confirm.
- If you've turned on 2-factor authentication (2FA), enter the 2FA token from your authenticator app.
- If you want to log in to an account protected by a Master Password, you'll be logged in directly. If you use a Dashlane account protected by a PIN, you'll be prompted to enter and confirm a PIN for this device.
Add a device with the security challenge
You can only use this method with a Dashlane account protected by a PIN.
Set up and use an account protected by a PIN
To use the security challenge to add a device, you need to be logged in to your Dashlane account protected by a PIN already on a different device.
Step 1: Start the login process on the new device you want to log in to
- Open Dashlane on the device you want to log in to and enter your login email address.
- Select Next or Continue, depending on your device.
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We perform a security check to help prevent phishing. This check confirms the request is genuine, so attackers can't fake the process or trick you into a login on a fake website.
We'll ask you for an email verification code. Open your email and look for a message from us with the code. We send the code to your contact email address.
If the page continues to load after you enter your code, you may need to turn off your ad blocker or VPN, or add Dashlane to the list of allowed websites. To learn more, visit this article:
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Enter the code on the device you want to log in to. You have 15 minutes to enter your verification code and complete the process. Select Next.
- We'll ask which device you're already logged in on.
- Select Computer if you're logged in to your web browser.
- Select Mobile if you're logged in on a phone or tablet. Then select Log in with another method and Take security challenge.
Example: Logged in on computer and want to add mobile device
Step 2: Take the security challenge on the device where you're already logged in
- Go to the device where you're logged in. If that device is a computer, select the Vault menu in the top left of the page, then select Settings. On mobile, select Settings.
- Select Add new device.
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We'll ask if you recognize the login request. Select Yes, it's me.
Note: If you see a screen that says Log in on your new device with security challenge, select Refresh request first.
Example: On web, select Add new device
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You'll see a list of words with one word missing. The missing word appears on the new device you want to log in to. Enter the missing word on your logged-in device, then select Confirm.
Step 3: Set up your PIN on your new device
On your new device, you'll be asked to set up a PIN:
- If you're logging in to Dashlane in your web browser, select Set up PIN. Then enter a PIN for this device and select Next. Then confirm your PIN and select Confirm and access vault.
- If you're logging in to Dashlane on your mobile device, enter your PIN twice. You'll also be asked if you want to turn on biometrics to make logging in easier.
Tip: We recommend that you choose a PIN different from the one you use to unlock Dashlane on other devices.
Add a device with a security key
You can only use this method with Dashlane accounts protected by a security key. You can use accounts protected by a security key in your computer browser or on Android.
If you have an account protected by a security key, you'll use your security key to authorize your new device. The process is the same as when you log in with a security key on a device you've already registered.