When logging into your Dashlane account on a new device, or when signing in to the web app on Dashalne's website, you will be prompted to authenticate with your two-factor authentication (2FA) code or a 6-digit security code sent to you by Dashlane.
If you enabled 2FA, you must authenticate the new device with the temporary code generated by the 2FA app you use, such as Google Authenticator or Duo Mobile. See Protect your account using two-factor authentication for more information.
If your 2FA code is said to be incorrect, please consult My security code (or two-factor authentication code) is said to be incorrect.
If you did not enable 2FA, Dashlane sends a 6-digit security code to the email address Dashlane normally uses to contact you, most often the address used to create your Dashlane account. See here for more information about your Dashlane contact address.
Please make sure you have access to that account. If the email is not in the inbox then please check your spam folder. If you do not have access to the email address registered with your account, please contact our Support via chat or send us an email.
If you did not receive the security code email, try again with a new security code by clicking on the Resend button on the login box, or by quitting Dashlane and trying to open your account once again.
If you are still having trouble logging in, please contact our support team.