Authorize new devices

When you log in to your Dashlane account on a new device or sign in to the web app, the app prompts you to authorize new devices in one of two ways:

Using a code that we email you
Using a 6-digit token generated by your 2-factor authentication (2FA) app

More about 2FA

Authorize using the code we sent you

If you haven't turned on 2FA, you authorize a device using the code we send to your contact email address.

Dashlane automatically uses your login email address as your contact email address, but you can provide a different contact email address.

Your login and contact email addresses

Make sure you have access to the email account where Dashlane sends the messages. If you don't have access to the email address connected to your account, contact Customer Support.

If the email isn't in your inbox, check your spam folder. If you haven't received the email, try again with a new code:

Select Resend in the login window or quit Dashlane and try to open your account again.

If you still have trouble logging in, contact Customer Support.

Authorize using 2FA tokens

If you've turned on 2FA, you authorize a new device by authenticating using a 6-digit token generated by your 2FA app. Authenticator apps include Google Authenticator, Duo Mobile, Dashlane Authenticator, and others.