When you use Dashlane for the first time on a new device, we ask you to take an extra step to confirm that you're the person logging in. In addition to entering your Master Password, you use an email verification code, a 2-factor authentication (2FA) token, or in some cases a QR code to prove that the device belongs to you. We sometimes call this step "authenticating" your device or adding an "authorized device."
Add a device with a code sent to you by email
If you're new to Dashlane or haven't turned on 2FA, we send a verification code to your contact email address whenever you log in to a new device.
- Open Dashlane on the device you want to log in to and enter your login email address.
- Open your email and look for a message from us with the code. We send the code to the address you use to log in to Dashlane unless you have a contact email address different from your login email address.
More about changing your contact email addresses - Enter the code in the app you want to log in to.
- After you enter the code, enter your Master Password and select Log in. We won't ask for a code the next time you log in on that device.
Problems logging in with an email code
If the email isn't in your inbox, check your spam folder. If you haven't received the email, try again with a new code by selecting Resend in the app where you're trying to log in. You can also get a new code by trying to log in again.
If you don't have access to your contact email address or you're still having problems, contact Customer Support.
Add a device with a 2FA token
If you've turned on 2FA or have an authenticator app on a device you've already added to Dashlane, we'll ask for a 6-digit token from your authenticator app when you try to log in on a new device. Authenticator apps include Google Authenticator, Duo Mobile, Dashlane Authenticator, and others.
- Open Dashlane on the device you want to log in to and enter your login email address.
- Open your authenticator app and look for a 6-digit token for the Dashlane account you're trying to log in with.
- Enter the token in the app you want to log in to.
- After you enter the token, enter your Master Password and select Log in. We won't ask for a token the next time you log in on this device unless you've set up 2FA for every time you log in to Dashlane.
Having problems logging in with a 2FA token?
Read our article on login problems
Add a device with a QR code
You can only use this method with the Dashlane mobile app or the Dashlane macOS app—not with the Dashlane web app in your computer browser.
You can add a new device by scanning a QR code with the camera on a different mobile device where you're already logged in to Dashlane. When you add a device this way, you don't need to enter your email address or Master Password. QR codes are a quick and easy way to set up Dashlane when you get a new phone or computer.
| How to use QR codes in Dashlane | macOS app | Android app | iOS (Apple) app |
| Add these devices with a QR code | ✓ | ✓ | ✓ |
| Use a camera on one of these devices to add another device | ✓ | ✓ |
- Open Dashlane on the device you want to add and select Log in with a QR code. A QR code appears.
- Open the camera on a mobile device that you've already added. You can also open Dashlane, go to Settings, and select Add new mobile device to open a camera in the app.
- Select Scan QR code, and use the camera to scan the QR code.
- If you have 2FA turned on, enter the 2FA token from your authenticator app. You won't need to use a QR code the next time you log in on the device you added.