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Turn on face or fingerprint unlock

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Turn on face or fingerprint unlock

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You can unlock Dashlane faster with your face or fingerprint when you turn one of these options on:

  • Biometric unlock in your web browser and on Android. With this option in your web browser, you can also choose to unlock Dashlane with a security key, your phone or tablet, or your device PIN.
  • Use Face ID or Use Touch ID in the Dashlane app for iPhone, iPad, and macOS.

You'll turn these options on separately for each device or browser where you use Dashlane. If your account has a Master Password, we’ll still ask you to enter it occasionally.

In your web browser, this option is only available for accounts protected by a Master Password. On mobile and in the macOS app, all Dashlane accounts have this option. 
More about Dashlane account types

Open Dashlane with face or fingerprint unlock turned on
Change your unlock method for face or fingerprint unlock
Turn off face or fingerprint unlock
Overview: Unlock Dashlane

Select where you're using Dashlane to see the setup steps.

Biometric unlock works in Chrome, Edge, Brave, and Opera, but not in Firefox or Safari. You can't turn on biometric unlock in your web browser if you have 2-factor authentication (2FA) turned on for every time you log in to Dashlane.
Use 2FA to protect your Dashlane account

In addition to your face or fingerprint, the Biometric unlock option in your web browser lets you unlock Dashlane with a security key or your phone or tablet. On Windows, you can use your device PIN as well. You can also turn on multiple unlock methods for Dashlane in your web browser.

Turn on biometric unlock on Windows

  1. To use biometric unlock with your face or fingerprint, turn on Windows Hello in your computer settings.

    Set up Windows Hello

  2. In Dashlane, open the Vault menu in the top left of the screen, and then select Settings.
  3. Select Security settings.

  4. Turn on Biometric unlock. If asked, enter your Master Password and select Unlock.

  5. In the pop-up, select Add unlock method.

  6. You'll see another pop-up, asking if you want to save a passkey. The pop-up usually suggests using your device's face, fingerprint, or PIN as the default unlock method. To see other available unlock methods, select Change or Save another way.

    Depending on your device, browser, and settings, you might have different unlock options than the ones we've listed. For example, you might have the option to use your Chrome profile.

    Face, fingerprint, or device PIN

    1. Select Continue.
    2. When asked, look directly into your computer's camera, place your finger on the scanner, or enter your PIN. You can select Sign-in options to view the other unlock methods available on your device.
    3. After your device recognizes you, select Done.

    Security key

    1. Select Change.
    2. Select Security key.
    3. Insert your security key, enter the key's PIN, and select OK.
    4. Touch your security key.
    5. Select Done.

    Tip: You might need to insert your security key for the option to appear.

    Phone or tablet

    1. Select Change.
    2. Select iPhone, iPad, or Android device.
    3. Use your device's camera to scan the QR code that appears.
    4. Follow the instructions on your phone or tablet, which typically ask you to enter a PIN or use your face or fingerprint.
    5. In Dashlane on the web, select Done.

Repeat this process for each browser or device you use.

Turn on biometric unlock on Mac

  1. To use biometric unlock with your fingerprint, set up Touch ID in your computer settings.

    Set up Touch ID

  2. In Dashlane, open the Vault menu in the top left of the screen, and then select Settings.
  3. Select Security settings.

  4. Turn on Biometric unlock. If asked, enter your Master Password and select Unlock.

  5. In the pop-up, select Add unlock method.

  6. You'll see another pop-up, asking if you want to create a passkey. The pop-up usually suggests using your device's fingerprint recognition as the default unlock method. To see other available unlock methods, select Save another way.

    Depending on your device, browser, and settings, you might have different unlock options than the ones we've listed. For example, you might have the option to use your Chrome profile.

    Fingerprint

    1. Select Continue.
    2. Use your fingerprint.
    3. If asked, enter your device password.

    Security key

    1. Select Save another way.
    2. Select Use a phone, tablet or security key.
    3. Insert and touch your security key.

    Tip: You might need to insert your security key for the option to appear.

    Phone or tablet

    1. Select Save another way.
    2. Select Use a phone, tablet or security key.
    3. Scan the QR code using your phone or tablet.

Repeat this process for each browser or device you use.

Add a second unlock method on Windows

  1. Open the Vault menu in the top left of the screen, and then select Settings.
  2. Select Security settings.

  3. In the Biometric unlock section, select View biometric options.

  4. Select the plus (+) icon next to Unlock methods.
  5. Select the unlock method you want to add, and then follow the instructions on your device to set up your new unlock method.

Dashlane names the new method "Biometric 2" and renames the method you added previously "Biometric 1."

Add a second unlock method on Mac

  1. Open the Vault menu in the top left of the screen, and then select Settings.
  2. Select Security settings.

  3. In the Biometric unlock section, select View biometric options.

  4. Select the plus (+) icon next to Unlock methods, and then enter the required information or place your fingerprint on the fingerprint scanner, depending on which method you've already added.

Dashlane names the new method "Biometric 2" and renames the method you added previously "Biometric 1."

Your options depend on your device. Some devices support both fingerprint and face recognition, while others support only one. On Chromebooks, you won't have the option to turn on biometric unlock for Dashlane on Android.

  1. Make sure you've set up fingerprint or face recognition in your device settings.

    Depending on your device, you can usually find these options in a section called Security, Biometrics, Fingerprints, or Face.

    Set up fingerprint unlock with Samsung

  2. In Dashlane on Android, select the menu icon, shown as three horizontal lines, to open the side menu.
  3. Select Settings and then Security.
  4. Turn on Biometric unlock.
  5. If asked, enter your Master Password and select Unlock.
  6. Scan your face or fingerprint.

  7. We'll ask if you want to turn on Biometric recovery, so you can reset and recover your account with your face or fingerprint. Select Turn on biometric recovery.

    Biometric recovery for mobile devices

  1. Make sure you've set up Touch ID or Face ID in your device settings.

    Use Touch ID on iPhone and iPad
    Use Face ID on your iPhone or iPad Pro

    Note: You can only turn on either Face ID or Touch ID at a time in your device settings, when available.

  2. In Dashlane on your iPhone, select Settings in the bottom menu and then Security. On your iPad, select the gear icon above the left menu, and then Security.
  3. Turn on Use Face ID or Use Touch ID, depending on your device.
  4. If asked, enter your Master Password and select OK.

With Touch ID, you unlock the Dashlane macOS app with your fingerprint instead of your Master Password.

  1. Make sure you've set up Touch ID in your device settings.

    Use Touch ID on Mac

  2. In the Dashlane macOS app, select the gear icon above the left menu.
  3. Select Security and turn on Use Touch ID.
  4. If asked, enter your Master Password and select OK.

Note: Touch ID works in the Dashlane macOS app but not in the Safari extension.

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