1. If you plan to use biometric unlock with your face or fingerprint, turn on Windows Hello in your computer settings.

   Set up Windows Hello

2. Log in to Dashlane
3. Open the Vault menu in the top left of the app, and then select Settings.
4. Select Security settings.

5. Turn on Biometric unlock, enter your Master Password, and select Unlock.

   

   

6. In the pop-up, select Add unlock method.

7. You'll see another pop-up, asking if you want to save a passkey. The pop-up usually suggests using your device's biometrics or PIN code as the default unlock method. To see other available unlock methods, select Change. 

   Depending on your device, browser, and settings, you might have different biometric unlock options than the ones we've listed. For example, you might have the option to use your Chrome profile.

   Face, fingerprint, or PIN code

   1. Select Continue.
   2. When asked, look directly into your computer's camera, place your finger on the scanner, or enter your PIN. You can select Sign-in options to view the other unlock methods available on your device.
   3. After your device recognizes you, select Done.

   Security key

   1. Select Change.
   2. Select Security key.
   3. Insert your security key, enter the key's PIN, and select OK.
   4. Touch your security key.
   5. Select Done.

   Phone or tablet

   1. Select Change.
   2. Select iPhone, iPad, or Android device.
   3. Use your device's camera to scan the QR code that appears.
   4. Follow the instructions on your phone or tablet, which typically ask you to enter a PIN or use biometrics.
   5. In Dashlane on the web, select Done.

Repeat this process for each browser or device you use.

Turn on a second unlock method on Windows

1. Log in to Dashlane
2. Open the Vault menu in the top left of the app, and then select Settings.
3. Select Security settings.

4. In the Biometric unlock section, select

   

   

5. Select + next to Unlock methods.
6. Select the unlock method you want to add, and then follow the instructions on your device to set up your new unlock method.

Dashlane names the new method "Biometric 2" and renames the method you added previously "Biometric 1."

After you turn on biometric unlock, you can unlock Dashlane using your face, fingerprint, security key, or device PIN code instead of entering your Master Password.

Depending on the method you set up, you'll see a pop-up on your device asking you to look directly into your device's camera, place your fingerprint on the fingerprint scanner, enter your PIN code, or insert and touch your security key.

If you have more than one method added on the same browser or device, Dashlane asks you to scan your fingerprint by default.

After authenticating using the fingerprint scanner or the security key, Dashlane unlocks your account.

Important notes:

• You need to scan your fingerprint or plug in your security key within 60 seconds. After 60 seconds, the authentication fails, and you're asked to try again.
• The option to log in with your Master Password is always available.
• If you log out manually, the biometric unlock setting is automatically turned off, and Dashlane prompts you to enter your Master Password to log in again. In addition, you'll need to enter your Master Password from time to time to make sure that you remember your password.
• If authentication fails, the system might ask for a password. This password isn't your Dashlane Master Password but the session password for your device.

1. Log in to Dashlane
2. Open the Vault menu in the top left of the app, and then select Settings.
3. Select Security settings.

4. Turn off Biometric unlock, and enter your Master Password if prompted.

   

   

   If you have more than one method enabled for that device or browser and you want to remove only one of them, follow these steps:

   1. Log in to Dashlane
   2. Open the Vault menu in the top left of the app, and then select Settings.
   3. Select Security settings.
   4. In the Biometric unlock section, select View biometric options.
   5. Select the Delete icon, shown as a trash can, for the method you want to remove.

   

   

   

1. If you plan to use biometric unlock with your fingerprint, you need to set up Touch ID in your computer settings first.

   Set up Touch ID

2. Log in to Dashlane
3. Open the Vault menu in the top left of the app, and then select Settings.
4. Select Security settings.

5. Turn on Biometric unlock, enter your Master Password, and select Unlock.

   

   

6. In the pop-up, select Add unlock method.

7. You'll see another pop-up, asking if you want to create a passkey. The pop-up usually suggests using your device's biometrics as the default unlock method. To see other available unlock methods, select Save another way.

   Depending on your device, browser, and settings, you might have different biometric unlock options than the ones we've listed. For example, you might have the option to use your Chrome profile.

Repeat this process for each browser or device you use.

Turn on a second unlock method on a Mac

1. Log in to Dashlane
2. Open the Vault menu in the top left of the app, and then select Settings.
3. Select Security settings.

4. In the Biometric unlock section, select View biometric options.

   

   

5. Select + next to Unlock methods and then enter the required information or place your fingerprint on the fingerprint scanner, depending on which method you've already added.

Dashlane names the new method "Biometric 2" and renames the method you added previously "Biometric 1."

After you turn on biometric unlock, you can unlock Dashlane using fingerprint authentication or a security key instead of entering your Master Password.

Dashlane asks you to place your finger on the fingerprint scanner or insert the security key, depending on your method.

If you've turned on more than one method on the same browser or device, you're asked to scan your fingerprint by default. If you want to log in with a security key, select Cancel, then Try again, and then Use a phone, tablet, or security key. Insert your security key and then touch the key when prompted.

After authenticating using the fingerprint scanner or the security key, Dashlane unlocks your account.

Important notes:

• You need to scan your fingerprint or plug in your security key within 60 seconds. After 60 seconds, the authentication fails, and you're asked to try again.
• The option to log in with your Master Password is always available.
• If you log out manually, the biometric unlock setting is automatically turned off, and Dashlane prompts you to enter your Master Password to log in again. In addition, you'll need to enter your Master Password from time to time to make sure that you remember your password.
• If authentication fails, the system might ask for a password. This password isn't your Dashlane Master Password, but the session password for your device.

1. Log in to Dashlane
2. Open the Vault menu in the top left of the app, and then select Settings.
3. Select Security settings.
4. Turn off Biometric unlock, then enter your Master Password if prompted.

If you have more than one method enabled for that device or browser and you want to remove only one of them, follow these steps:

1. Log in to Dashlane
2. Open the Vault menu in the top left of the app, and then select Settings.
3. Select Security settings.
4. In the Biometric unlock section, select View biometric options.
5. Select the Delete icon, shown as a trash can, for the method you want to remove.