Dashlane Free and Advanced plans, Dashlane Starter, and trials of our Premium plans don't come with VPN protection. We offer VPN protection with Dashlane Premium and Premium Plus, and Dashlane Team and Business plans. Admins of Dashlane Friends & Family plans have VPN access, but members invited to Friends & Family by the admin don't.
A virtual private network (VPN) provides an extra layer of protection for your online life. You can browse the internet from an unsecured network and generally increase your privacy online.
We partner with Hotspot Shield to provide their Premium VPN service and 24/7 Tech Support. You can set up your Hotspot Shield Premium account directly from your Dashlane app.
Who can use the Hotspot Shield VPN?
If your plan includes VPN access, the VPN tab appears in the menu of your Dashlane app. These customers have VPN access:
- Members of Dashlane Premium or Premium Plus plans
- Members of Dashlane Team or Business plans
- Admins of Dashlane Friends & Family plans
These customers don't have VPN access:
- Members of Dashlane Free or Advanced plans
- Members of Dashlane Starter plans
- Members of Dashlane Friends & Family plans who aren't admins on the plan
- Members of a Dashlane Premium trial or a plan provided as part of a partnership program, such as special student offers
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Hotspot Shield device limit
If your Dashlane plan includes access to the Hotspot Shield VPN, you can use the VPN on up to five devices. If you already have five devices linked to your VPN account, you won't be able to sign in on a new device until you remove one of the linked devices.
Follow these steps to remove a linked device:
- Sign in to your account on the Hotspot Shield website
- In the Home section of the side menu, select Hotspot Shield VPN.
- Select Unlink for the device you want to remove.
You can also remove a linked device by signing out of your Hotspot Shield account on the device you want to remove.
Set up your Hotspot Shield account
The process for setting up your VPN depends on how you use Dashlane.
Set up the Hotspot Shield VPN from the web app
- Select VPN in the Tools section of the menu.
- Enter the email address you want to use with Hotspot Shield. Dashlane autofills your account contact email, but you can choose another email address.
- Read Hotspot Shield's Terms of Service and Privacy Policy. Select the I agree checkbox and then Activate account. Dashlane automatically creates a secure password for the account.
- Next, download the Hotspot Shield app. Go to the box named Access your VPN via the Hotspot Shield app, and select Download it.
Want to download the Hotspot Shield app directly?
Set up the Hotspot Shield VPN from the Android app
- Select VPN in the Tools section of the menu.
- On the Virtual private network screen, select Activate account.
- Enter the email address you want to use with Hotspot Shield. Dashlane autofills your account contact email, but you can choose another email address.
- After reading Hotspot Shield's Terms of Service and Privacy Policy, select the I agree checkbox and then Confirm. Dashlane automatically creates a secure password for the account.
- Next, download the Hotspot Shield app by selecting Get the App on the VPN page. You can also search for the Hotspot Shield app in your mobile device app store.
Want to download the Hotspot Shield app directly?
Set up the Hotspot Shield VPN from the iOS app
- Go to the Tools menu and select VPN.
- On the Virtual private network page, select Activate account.
- Enter the email address you want to use with Hotspot Shield. Dashlane autofills your account contact email, but you can choose another email address.
- After reading Hotspot Shield's Terms of Service and Privacy Policy, select the I agree checkbox and then Confirm. Dashlane automatically creates a secure password for the account.
- Next, download the Hotspot Shield app by selecting Launch Hotspot Shield on the Virtual private network screen.
- You can also search for the Hotspot Shield app in your mobile device app store.
Want to download the Hotspot Shield app directly?
Set up the Hotspot Shield VPN from the macOS app
- Select VPN in the Tools section of the menu.
- On the Virtual private network screen, select Activate account.
- Enter the email address you want to use with Hotspot Shield. Dashlane autofills your account contact email, but you can choose another email address.
- After reading Hotspot Shield's Terms of Service and Privacy Policy, select the I agree checkbox and then Confirm. Dashlane automatically creates a secure password for the account.
- Next, download the Hotspot Shield app by selecting Launch Hotspot Shield on the Virtual private network screen.
Want to download the Hotspot Shield app directly?
Turn on your Hotspot Shield VPN
Open the Hotspot Shield app and select Sign in. Then enter the email address and password saved in the VPN section of your Dashlane app.
You can use the Copy button next to your Hotspot Shield login info in the Dashlane app. Or you can use Dashlane's Autofill feature to enter your login info automatically.
After you're signed in, select the power button to turn on your VPN.
Set up the VPN for Team or Business plans
Admins can set up the VPN for their Team or Business plan members. Open the Admin Console, select Settings, then Policies. Then select Security and turn on the VPN setting.
Plan members need to log in again before they see the VPN feature in their accounts.
Hotspot Shield Tech Support
With Hotspot Shield Premium, you have access to 24/7 tech support. The Hotspot Shield support team can help with issues related to your connection and internet speed. They can also answer general questions about your VPN.
Go to the Hotspot Shield website and select Support to access answers to common questions. If you're signed in to Hotspot Shield, you can also select Live Chat or Email Us to connect directly to the support team.