Identity theft is when someone uses your personal information to commit fraud. For example, this person might use your social security number to get a new credit card, qualify for a loan, or avoid criminal punishment. Or they might steal your bank card information to buy things or transfer money to themselves. Often the victim doesn't realize at first that someone has stolen their identity.

This feature is no longer available with new Dashlane plans. You have this feature only if you bought Premium Plus or Premium Plus Family before we discontinued these plans.

Premium Plus comes with credit monitoring through TransUnion. If you're a Premium Plus customer based in the United States, you receive automatic alerts when something happens that affects your credit score. You can also view your credit score and credit history.

Set up credit monitoring

Premium Plus customers need to sign up with TransUnion. In the Dashlane app, select the Premium Plus tab in the Tools section of the web app. Select Check my credit score to sign up with TransUnion and access your CreditView Dashboard.

You'll need to provide the following information:

• Your full name and date of birth
• Your address
• A username
• A password unique to TransUnion
• A secret question and answer
• The last four digits of your Social Security number

You'll also need to answer security questions to verify your identity.

Your CreditView Dashboard

After you activate credit monitoring with TransUnion, you can view your credit score and credit history in your CreditView Dashboard. You can also see how you're doing compared to other Americans. And you can use a credit score simulator to test actions that can change your credit score.

You'll also receive email alerts from your CreditView Dashboard when important changes appear on your credit report.

Your CreditView Dashboard includes these sections:

TransUnion Credit Score: Your dashboard shows your credit score here. This number is a combined score, called VantageScore 3.0, from the three U.S. national credit bureaus. Your score can range from 300 to 850. You also get a letter grade from A to F based on your score.

My Score History: This section shows how your score has changed over the past year. The score history begins with your first login if you have had your TransUnion account for less than 12 months. You can see a dot with a date and score for each time you or someone else checked your credit.

Where You Stand: Here, you can see the credit ranges that each letter score corresponds to. The percentiles next to the ranges give you an idea of how other Americans using TransUnion are doing.

My Credit Overview: This section sums up important information about your credit. See how much you currently owe, your total available credit, and the number of credit inquiries made on your account in the past two years.

Score Simulator: This tool predicts how different events can affect your credit. For example, you can see how a new credit card or a missed payment can change your credit.

TransUnion credit alerts

As part of credit monitoring with TransUnion, you'll receive alerts when any of these items appear on your credit report:

• A new credit inquiry
• A new bank or credit card account in your name
• A new home address
• A new employer
• Improvements to your credit
• Negative information, like late credit card payments, bankruptcy, or fraud alerts
• Public information relating to legal matters

Need help?

If you have questions about credit monitoring with TransUnion, go to the Support section of your CreditView Dashboard and select FAQs. If you don't find an answer, select the General Support Services tab and call the TransUnion support number.

This feature is no longer available with new Dashlane plans. You have this feature only if you bought Premium Plus or Premium Plus Family before we discontinued these plans.

In the event of identity theft, Premium Plus customers in the United States have access to identity restoration services through TransUnion. Experts at TransUnion can discuss your situation and help you get control of your identity.

As a Premium Plus customer, you have automatic access to this service. Select the Premium Plus tab in the Tools section of the web app. If you think someone has stolen your identity, call the phone number in the section Identity restoration by TransUnion and prepare to provide the agent with your Dashlane code.

The phone number connects you to a TransUnion representative, who guides you through restoring your identity.

TransUnion sends you an Identity Theft Toolkit containing a checklist and resources. The kit will also show you how to report your identity theft to law enforcement. As part of this process, you might have a fraud alert on your credit report.

The identity restoration service also includes these features:

• The option for TransUnion to tell the other credit reporting agencies about your identity theft
• A full review of your credit over the past 12 months
• A credit maintenance service that removes fraudulent information from your credit report

As a Premium Plus customer, you also have access to identity theft insurance.

More about identity theft insurance

This feature is no longer available with new Dashlane plans. You have this feature only if you bought Premium Plus or Premium Plus Family before we discontinued these plans.

Premium Plus customers in the United States have access to identity theft insurance provided by AIG. You can claim up to $1 million* for costs and losses if someone steals your identity. Losses can include lost wages, legal fees, money spent on certified mail, long-distance charges, and more.

Download the insurance policy and summary of benefits

As a Premium Plus customer, you have automatic access to identity theft insurance. You don't need to enroll.

If you think someone has stolen your identity, select the Premium Plus tab in the Tools section of the Dashlane app. To file a claim, call the phone number in the section Identity theft insurance by AIG.

AIG operators will guide you through the process of making a claim. They speak English, Spanish, and French. You'll need to give them the email address you use to log in to your Dashlane account.

As a Premium Plus customer, you also have access to our identity restoration service.

More about identity restoration